Holiday Inn Express Hotel & Suites Hamburg by IHG

Very nice hotel. Good breakfast.

Thank you! We had a really great stay with the exception of one thing- on Thursday, April 9 we came back to the hotel during the afternoon. Upon arrival, we discovered that our room keys had been deactivated and we couldn’t get into our room. I went to the front desk and told the person there and she re-activated our keys. When we entered our room, it was apparent that our bags had been looked through. Things were moved and taken out of our bags. Nothing seemed to have been taken but it was incredibly unnerving that our things had been touched and looked through. I reported the incident and was assured a manager would be notified but I wanted to also say something here. There are many many options for hotels in the area. This is our third stay at this location and we are disappointed that this happened.

This was one of the nicer express hotels that we have stayed at. The furnishings inside looked fairly new. The room we had was spacious with a separate sitting area. The carpet and bathroom were clean. It's nice that they have refillable bottles of shampoo, conditioner, lotion and soap. The breakfast included some healthy options like non-fat greek yogurt, oatmeal and egg white omelets. We would definnitely stay here again if we were in the area.

Our room was clean and updated, all the comforts of home. We were on the third floor and were able to hear road traffic most of the night. The beds were comfortable, however the height of them was not to our liking. After a fun day of sight-seeing we couldn't fall into the bed, had to climb into it. Also made it difficult to "sit" on the bed while watching TV.

Best holiday inn we have ever stayed in. Excellent staff Welcome snack and yummy soup Excellent breakfast Clean rooms Comfy beds and pillows 10/10 stay Most hotels should take advice from this management team