Staybridge Suites - Kansas City-Independence by IHG

The outdoor pool was the main reason we selected this hotel. The bedding in this hotel was very comfortable.

We always stay at Staybridge durong softball tournaments, they are safe, clean and comfortable! I love the beds, having a built in kitchen and the space to stretch out! Breakfast is always great, and having laundry on site makes dealing with stinky uniforms a breeze!

Great breakfast. Great rooms. Pool was cold.

Stayed here for a few nights with the family. The staff checked in with us regularly to ensure we had everything we needed. Suite was clean and stocked well. They provided Dove shampoo, conditioner, and body wash. This was nice because I packed 2 bottles of conditioner. Kitchenette had dishes and dishwasher! They had complimentary dinner, drinks and alcoholic beverages the first night. The pool was decent. The only thing that I was disappointed about was that the hot tub was closed down. My 6-yr-old was looking forward to it. I would definitely stay here again.

Gentleman at the front desk was very helpful and personable. Bed was very comfortable. Complimentary washer and dryer. Very impressed. Also had a complimentary social hour with food and beverages provided.

Greeted by friendly staff. Check in was seamless. Enjoyed breakfast each day along with dinner a couple of nights while there. Staff was always willing to accommodate. Everything was nice and clean. Would definitely stay here again.

Nice room Very clean Beautiful courtyard & nice pool Disappointed that the hot tub was not working

Hotel was great, hot tub was broken which was disappointing.

The room was dirty. There was candy by the bed that were visible enough for someone to pick up. The flooor in the room was dirty. Fire alarms went off after we checked in and already in thrown . And again at around 3 am. The pool are looked dirty. There was a tarp halfway out of the hot tub. The reviews I read made it seem to be an amazing place to stay at but it was not!

Room was awesome for a large family. Condition of the room wasn't awful but could use a little better cleaning. Shower didn't have very hot water. Staff friendliness could use some work. Don't be late to breakfast, she takes it down at a little after 9 and will not refill things. Hot tub was broken. For the price I paid this place could have been better with more to offer.

Very comfortable, clean and spacious. Breakfast was very good, as well. Definitely recommend.

The room had not been cleaned at all. The sheets were dirty and the bed was not made. There were used towels on the counter and trash on the bathroom sink.

Upon check in and inspecting our room, found hair under the flat sheet of king bed, even though the bed appeared made. There was also hair in the shower. There was no house keeping on duty on sunday night and had to change my own sheets. When i discussed it with the front desk upon check out, no apologies were given and I had to asked for compensation. Had these issues not occurred, it would have been a great stay.

I totally understand that rooms purchased thru travel sites are generally lower-quality rooms. However, rooms purchased on these sites should be clean and useable. It was obvious when we arrived at our room that it hadn\'t been attended to in quite a while...layer of dust on the table surfaces, tv, etc. The bathroom wall by the shower was filthy. And, the couch cushions smelled very distinctly and strongly of urine. The poor housekeeping items I could deal with - like I said, I know the rooms are undesireables. However, the urine-smelling couch cushions were unacceptable. I did ask the front desk for fresh cushion covers and was told that there were none on hand but that a note would be made for our room for housekeeping to attend to that issue the next morning. We were there 3 days, and no one ever updated us on the status of our couch covers; so, we were unable to use the couch for our entire stay. Additionally, our stay included a Sunday - breakfast is until 10:30am that day. We arrived at the dining area at 10:05am, and most items at the hot counter were empty. The kitchen help informed us that there were not bringing out anything else hot but offered to add hot water to the empty gravy container to see if they could muster up enough to cover a biscuit. At checkout, I was informed that they just "got so busy" and were "short staffed" so things got overlooked. You\'re a hotel - it was spring break - don\'t you expect to be busy? Don\'t give excuses. Do better.

Clean and comfy

Comfortable, quiet and clean.

Great room. Spotless and spacious.

Quiet , and room was clean

Room 206 had stains on the sheets, a torn shade blind next to the bed, stains on the curtain next to the bed, stains in the bathroom by the baseboards when you close the door and the cover of the heating/ cooling controls was broken off. For breakfast every morning the eggs had cheese on them not giving an option to people who may be lactose intolerant.

We chose this property because of the reviews, but, it was disappointing at best. Our room was NOT clean. The last persons trash was in the can of the bathroom, “his or her” hair on the sheets, and in the shower after they shaved! Tiles missing in bathroom and mold behind them. Ceiling was bubbling and had mold/mildew. Sinks in bathroom did not drain. Went to front and had to get new sheets and remake our bed ourselves to avoid sleeping on the other persons hair. Again, we are realistic that this is not a high end place, but, their had to be better rooms.

The outdoor pool was the main reason we selected this hotel. The bedding in this hotel was very comfortable.

The room door was stuck and needed uneeded force to open

You should have an ice machine so when peoples ice makers in their rooms don't work, they can have some ice. Also, no forks for the breakfast makes it pretty rough to eat anything but cereal. Shower and Sink in the bathroom have no water pressure. Which makes it hard to take a shower or even wash your face. Brushing your teeth, you might as well use the tub since it was the only place that had any pressure in the bathroom.

The air conditioning was out the entire stay. No one came to work on it. The maintenance supervisor has nothing to say. I also did not receive housekeeping on one day so went looking for toilet paper and was told there is no toilet paper in the building so I was given 2 boxes of Kleenex. The lady at the desk at night was helpful but I feel sorry for her as she seems to get stuck with all the complaints and issues that are not resolved during the day. We needed up leaving at 3 in the morning because the room was so hot we couldn’t get comfortable.

Great for longer stays. Suite had plenty of room for 5.

Was in a nice location, lots of restaurants, and stores around. 10 minute drive to Arrowhead stadium. Breakfast has good selection of options. Pool was outdoor only, had lots of seating. Only things I can complain about was bathroom door didn’t lock and ice maker leaked into the refrigerator are, otherwise hotel was very nice.

Comfortable, quiet and clean.

The place was quiet, even though it was full with other ball games.

Great room. Spotless and spacious.

Well I had two rooms checked in and one room smelled like dog, so they switched rooms! The other room light in bedroom wouldn’t go off the refrigerator never got cold so I had food spoil! I asked to have it looked at no one never came!!!!

All the staff were very nice, and helpful. Breakfast was really good. We didn’t have breakfast anywhere else except the last day we were there.

Customer services was great.

I made my reservations 10 days in advance. I travel 100 days per year for 3 decades. Im notvan amateur. We arrived at 2 am after coming from Notre Dane football. We arrived to find out they rerented our room at 2.5 times the price due to chiefs game and a concert. We were stranded nothing for miles and were left slepping 4 people in a car. This is THE WORST travel incident I have ever had. PLEASE do not staybhere as this us in my opinion the lowest most dangerous thing i have ever have happen to me in 40 years of travel. This is the lowest thing a hotel mgmt can do to a traveler. Literally left us to drive an hour away or more or sleep in our car. Both are bad dangerous options at 2 am.

Noisy guests past 3 am and we complained many times throughout the night. The staff didn’t do anything to help.

Carrie the front desk lady was very rude and unhelpful! I was charged twice for my stay! The hotel was very nice and the room was great! I probably would not stay again due to the disrespect

Staff was great

I am extremely disappointed in the hospitality from start to finish. EBONY at the front desk was incredibly rude. When I walked up to the counter there was a group in-front of me and a group behind me I have no problem waiting my turn. Ebony was extremely nice to the family in front of me explaining all of the times for the pool and breakfast and directing them to their rooms. When it was my turn there was another lady who seemed like she was in training who asked me my name and that was all. I was never asked to show my ID or even a credit card for payment. She handed me my one card and Ebony whispers to her she only getting one in which I didn’t say anything because I know I could make it work. After handing me my card neither said anything to me explaining where my room was where breakfast or the pool was NOTHING she starts yelling at the family behind me to help them with whatever they needed. I stood there maybe a minute in shock mainly because they didn’t ask for my ID or credit card and then eventually I asked was I finished and she said yea your good so I walked off because I didn’t want my stay to be any worse. Well today comes for check out and my itinerary from Expedia states check out at noon which I agree is odd but about 10:45 I got a knock at the door with a rude guy asking about us checking out I told him what my itinerary said about noon and he stormed off. So we quickly packed up to leave. When my husband was loading the car he could hear the people at the

Greeted by friendly staff. Check in was seamless. Enjoyed breakfast each day along with dinner a couple of nights while there. Staff was always willing to accommodate. Everything was nice and clean. Would definitely stay here again.

The staff were wonderful and so helpful. I’m truly thankful for them!

Check out said 12 noon on my reservation and on the sign on the back of my room door but when I called down to the front desk they said it was 11am. So I had to rush and get my things out.

I enjoyed my stay. Easy access to hospital.

Its was great, the clerk was great, she was very helpful. The room was perfect for the price. Plenty of choices to eat and shop.

Beautiful great location for what we were there for.

I found many of the staff very accommodating. Ron in the kitchen area was very helpful. The hotel overall needs some attention with aesthetics. Carpets and walls looked tired and worn along the edges, if you will. Liked the Dove products in the bathroom/shower. The room itself was large and accommodating. Need a tray in the room to help transport food/drinks if not eating in the dining area. Breakfast had a lot to be desired. Expand options, like adding bacon and better fruit, such as bananas. The third floor had an odor that made it smell soured in parts of it. It was located near the middle of the hallway and near the elevator. It did not affect my location. Location was fine. It was 10-15 minutes from our destination and about 15-20 minutes from the Plaza. My experience so far is hotels not of the flagship, Marriott, are not as tended to or held to the same level of excellence.

It was convenient for me and my family.

Was in a nice location, lots of restaurants, and stores around. 10 minute drive to Arrowhead stadium. Breakfast has good selection of options. Pool was outdoor only, had lots of seating. Only things I can complain about was bathroom door didn’t lock and ice maker leaked into the refrigerator are, otherwise hotel was very nice.

We always stay at Staybridge durong softball tournaments, they are safe, clean and comfortable! I love the beds, having a built in kitchen and the space to stretch out! Breakfast is always great, and having laundry on site makes dealing with stinky uniforms a breeze!

You should have an ice machine so when peoples ice makers in their rooms don't work, they can have some ice. Also, no forks for the breakfast makes it pretty rough to eat anything but cereal. Shower and Sink in the bathroom have no water pressure. Which makes it hard to take a shower or even wash your face. Brushing your teeth, you might as well use the tub since it was the only place that had any pressure in the bathroom.

For our stay, the location was convienient and easily accessbile. We also loved have a suite with a seperate living room to have friends over. However, the toilet in our first room clogged every single time, and we had to walk downstairs to get the plunger, plunge in ourselves, then walk the used plunger back downstairs in a walk of shame. This happened 5 times! At one point the maintenance worker came to snake it, which did not help. We requested a room change, which was accomodated, but the stovetop in that room did not work. That was important because the breakfast was the worst! They were out of everything all the time, including basics like silverware and milk. When they had eggs, they were the powdered kind, and was very disappointing. The coffee in the room was good, the coffee downstairs was not. Why was it different? I was also offered IHG points for my frustration, but never received them, nor a recipt as they were too busy when I checked out. We didn't use the pool or outdoor areas, but plenty of people smoking weed did. The smell was always there, even inside. We were there for 7 nights, and next time, I'll choose another hotel.

Property was near where we were going. Stayed 5 nights, towels replaced only 2 nights, garbage was not taken out from room. Breakfast was just partial due to “the truck was late” so no butter, cream cheese, syrup. Shower handle was broke and glued back on preventing water getting hot

Stayed here for a few nights with the family. The staff checked in with us regularly to ensure we had everything we needed. Suite was clean and stocked well. They provided Dove shampoo, conditioner, and body wash. This was nice because I packed 2 bottles of conditioner. Kitchenette had dishes and dishwasher! They had complimentary dinner, drinks and alcoholic beverages the first night. The pool was decent. The only thing that I was disappointed about was that the hot tub was closed down. My 6-yr-old was looking forward to it. I would definitely stay here again.

Gentleman at the front desk was very helpful and personable. Bed was very comfortable. Complimentary washer and dryer. Very impressed. Also had a complimentary social hour with food and beverages provided.

I totally understand that rooms purchased thru travel sites are generally lower-quality rooms. However, rooms purchased on these sites should be clean and useable. It was obvious when we arrived at our room that it hadn\'t been attended to in quite a while...layer of dust on the table surfaces, tv, etc. The bathroom wall by the shower was filthy. And, the couch cushions smelled very distinctly and strongly of urine. The poor housekeeping items I could deal with - like I said, I know the rooms are undesireables. However, the urine-smelling couch cushions were unacceptable. I did ask the front desk for fresh cushion covers and was told that there were none on hand but that a note would be made for our room for housekeeping to attend to that issue the next morning. We were there 3 days, and no one ever updated us on the status of our couch covers; so, we were unable to use the couch for our entire stay. Additionally, our stay included a Sunday - breakfast is until 10:30am that day. We arrived at the dining area at 10:05am, and most items at the hot counter were empty. The kitchen help informed us that there were not bringing out anything else hot but offered to add hot water to the empty gravy container to see if they could muster up enough to cover a biscuit. At checkout, I was informed that they just "got so busy" and were "short staffed" so things got overlooked. You\'re a hotel - it was spring break - don\'t you expect to be busy? Don\'t give excuses. Do better.

Property could use a little upkeep, but overall a good experience with excellent breakfast options.

Staff was very nice. Room was decently sized. Breakfast was good with a wide variety of hot foods.

Room was awesome for a large family. Condition of the room wasn't awful but could use a little better cleaning. Shower didn't have very hot water. Staff friendliness could use some work. Don't be late to breakfast, she takes it down at a little after 9 and will not refill things. Hot tub was broken. For the price I paid this place could have been better with more to offer.