The Bank House Hotel

Access to the rooms is via a series of staircases which makes it unsuitable for the elderly or those with a disability. The carpet in the room was stained. The decor in the bathroom displays poor finishing. An important element of my choice was the availability of free wifi, which this hotel offered as part of the package. When, late of the evening, I arrived in the room, the promised page was not available and a page with a similar name did not respond to the password. Nor did reception respond to a telephone call. Signage (or its absence) means you can easily get lost. That, too, (you can get lost) is how I felt I was treated when I contacted management about the wifi inadequacy.

As it states the hotel is 150 years old. I would honestly say it’s comfortable, clean and a bed for the night. It does have a bar but we did not go to but it’s an added advantage for some.

Hotel was fine (tired but it is over 100 yrs old) staff were friendly. Only has a small car park and I didnt much fancy leaving my car outside in the public car park. I hit on a bad day as the chef was off so I could not get an evening meal nor a cooked a breakfast the following morning. Not a bad stay by any means, perfectly comfortable and pleasant.

Comfortable stay, glad for parking. Shower was creaky, but did the job.

No mention on the spiral staircases.People with walking problems(like my wife)having to climb three sets of stairs as we where put on the top floor.Bed was extrely poor,the worst we have ever tried to sleep. Would not recommend.

The property is very dilapidated with dangerously steep and uneven stairs. Not even a bedside light on one side of the double bed. Drawers with no handles. All very scruffy.Not enough bedding.No duvet.Very expensive for such poor facilities.

I had booked an economy double room. On arrival, after having to ring to find out how to get to the onsite parking, I was directed to the only ground floor room or, as I called it, a dungeon. There were no drawers, apart from a tiny one under each bedside table; the bedside tables were so small the tea tray was on one but they had to put the kettle underneath it; no wardrobe, just some hooks on the door; only a 4ft bed; cushion that should have been on pillows was just thrown on the floor. Very old fittings, marks on the bedside tables, and no space on the floor to put my small suitcase if I wanted to use the bed. The bathroom however was fine, although it was only a shower in a room with plenty of space for a bath. I went to reception to complain and I'll give them their due, they moved me to a much nicer room on the 1st floor, with a full sized bed, wardrobe and 2 sets of drawers, and the bathroom even had a bath! But the curtains were thin and let light in all night, not blackouts. Tiny TV. It felt more like I was in a room at a holiday camp to be honest, and definitely not worth the price I paid for it (travelling solo), with no breakfast included (available for an additional amount). I feel this was the worst value for money hotel I have ever stayed in but I should emphasise the staff were lovely. I would definitely never stay here again, and would rather drive the 32 miles home if I had to come to Uttoxeter again (and I dont like driving).

Needed a place to stay for the night this was perfect. Free parking, warm welcome, food on offer, comfy bed, everything excellent, couldn't fault it.

One night stay whilst visiting the races. Very convenient for centre of town and racecourse. Free parking at rear of hotel which was good. Skipped breakfast as it ended at 9.30 am. So popped over Wetherspoons instead only 2 minutes walk.

The hotel was cold and unfriendly. We are both elderly and had a room in the top of the hotel up very steep stairs when we were clearly the only guests in the hotel. The fact that there was no evening meal was not indicated when we booked on line. We finished up having sandwiches from Tescos. The room was very cold and not warm and welcoming.

Hotel needs to be properly maintained and cleaned, black mould in the shower.

Thread bare carpets, communal stairs filthy. 2 Pubic hairs found in the bed. No mattress or pillow protectors. Hairs and bum fluff on the back of the toilet seat. Black around the seal I'm the shower. Generally very dusty and run down. Very cold at night. When asked for £12.50 is the breakfast was good? I was met with... "well... Its a breakfast!" Glad I gave it a miss... Dread to think what the cleanliness of the kitchen would be. £68 for that room was not good at all. Only positive was there was tea and coffee making facilities with custard creams.

The hotel was completely empty as were the only guests unfortunately staff was rude and didn't care our room was dirty pillows was horrible to sleep with and my partner and I have a stiff neck now there were cobwebs in the room

Old, but clean and tidy .everything you need in the room except a hair dryer .

Beautiful and cosy, with lots of character! Very comfy bed, very clean and modern facilities.

The property is old but that’s not excuse for the dust & cobwebs everywhere, the carpet on the stairs is threadbare & a trip hazard. There was dried baked beans in the table leg when we had breakfast & cereal dried on the milk jug. The second day the beans had gone but the same dirty milk jug as the day before! & a hair in the tablecloth. I wouldn’t recommend this place to anyone

Comfy quiet and clean. Convenient location

Room very 'tired' . Both windows had signs on telling us ot to open them as they were broken. However very nice and helpful member of staff did manage to get one open. Barhroom dirty. Bad smell from shower. Sorry but cant recommend.

Excellent location and a beautiful historic building, just a little black mould in the shower in the bathroom that was a little off putting but otherwise fantastic.

Let’s start with the bed! Worse nights sleep I’ve ever had. Four poster was not only uncomfortable it felt like it was about to fall apart, ever time you moved it made a noise & moved. Bathroom wasn’t very clean with a broken window ( though they did offer us a different room when we notified them but at this point it was just the window in the bathroom ) once we got back to the room in the evening we couldn’t open any windows & the shower wouldn’t turn off we couldn’t raise this with anyone as there wasn’t any staff on at all.

Know it’s Grade II listed but in need of an update. Carpets on stairs and hallways are dirty, threadbare and smells of damp. Room 6 had the windows painted shut resulting in the room feeling like a sweat-box

The hotel is just very tired now. It would have got lower ratings but for the staff and in particular the lady who greeted us for check-in and breakfast. She was so lvely that she increased the overall stay satisfaction. We had a 4-poster bed which was VERY creaky with a poor mattress. It made for a bad night's sleep. The hotel needs some love and affection which may not nbe available during these difficult financial times.

One night stay,no services required, Bed was old and in need of new mattress,pillows were a disgrace, generally an old and shabby place with the exception of the bathroom which had been upgraded

The staff was lovely very welcoming. The rooms are dated and in need of updates. Very basic

Staff were very friendly and helpful. Very central location and easy to walk to races. Church across the road with bell ringing every 15 mins not so good

I had booked an economy double room. On arrival, after having to ring to find out how to get to the onsite parking, I was directed to the only ground floor room or, as I called it, a dungeon. There were no drawers, apart from a tiny one under each bedside table; the bedside tables were so small the tea tray was on one but they had to put the kettle underneath it; no wardrobe, just some hooks on the door; only a 4ft bed; cushion that should have been on pillows was just thrown on the floor. Very old fittings, marks on the bedside tables, and no space on the floor to put my small suitcase if I wanted to use the bed. The bathroom however was fine, although it was only a shower in a room with plenty of space for a bath. I went to reception to complain and I'll give them their due, they moved me to a much nicer room on the 1st floor, with a full sized bed, wardrobe and 2 sets of drawers, and the bathroom even had a bath! But the curtains were thin and let light in all night, not blackouts. Tiny TV. It felt more like I was in a room at a holiday camp to be honest, and definitely not worth the price I paid for it (travelling solo), with no breakfast included (available for an additional amount). I feel this was the worst value for money hotel I have ever stayed in but I should emphasise the staff were lovely. I would definitely never stay here again, and would rather drive the 32 miles home if I had to come to Uttoxeter again (and I dont like driving).

Cheap and … scabby very old fashioned I know it’s an old building but doesn’t mean that everything inside has to be decade's old Was like going back to the 60’s but not in a nice way Everything in the room was old and tired (Even us by the morning) Didn’t get much sleep in the old creeky bed

Easy check in Bathroom tired 4 poster lovely but creaky Room clean and tidy Staff helpful

Lovely old building. Floors are unsteady but what do you expect for a house that’s over 250 years old!! Beds very comfy and rooms lovely temperature. Staff very helpful and kind

Let’s start with the bed! Worse nights sleep I’ve ever had. Four poster was not only uncomfortable it felt like it was about to fall apart, ever time you moved it made a noise & moved. Bathroom wasn’t very clean with a broken window ( though they did offer us a different room when we notified them but at this point it was just the window in the bathroom ) once we got back to the room in the evening we couldn’t open any windows & the shower wouldn’t turn off we couldn’t raise this with anyone as there wasn’t any staff on at all.

Absolutely amazing place, made us feel so welcomed. Went above and beyond. Will be coming back x

Having booked this hotel weeks in advance so we could attend a friend's 60th birthday party, we received a phone call the afternoon before our stay to tell us they had overbooked. The lady was very apologetic and polite and told us she struggled to find us an alternative hotel in Uttoxeter. In the end we were offered a hotel in Sudbury around 15-20 minutes drive away. The cost of a taxi to and from the party was paid by the hotel as was breakfast. We had little option but to accept this alternative arrangement.

Stayed for business. Arrived just after 3pm and the room was freezing. I asked for the heating to be turned on but was told it doesnt come on till after 5. Thought breakfast was included but in fact they no longer do hot breakfast. I was offered a continental for an extra £13 which I declined. In the room is the old menu which included hot breakfast for £12.50! No evening meals as they no longer have a chef so I went out to eat. The bed was uncomfortable, wallpaper peeling off the wall in the hallway. Stair carpet threadbare. No hairdryer. Generally poor care to customer service. Very disappointed it could be a nice hotel but I will not be staying again.

The hotel was completely empty as were the only guests unfortunately staff was rude and didn't care our room was dirty pillows was horrible to sleep with and my partner and I have a stiff neck now there were cobwebs in the room

Room very 'tired' . Both windows had signs on telling us ot to open them as they were broken. However very nice and helpful member of staff did manage to get one open. Barhroom dirty. Bad smell from shower. Sorry but cant recommend.

Warm welcome and friendly staff. Room just what we needed

The staff was really good and friendly made as feel very welcome thank you for the great hospitality

Lovely historic hotel within Uttoxeter. Easy walking distance to many things. Lovely and friendly staff.

The staff were wonderful 👍👍

Let’s start with the bed! Worse nights sleep I’ve ever had. Four poster was not only uncomfortable it felt like it was about to fall apart, ever time you moved it made a noise & moved. Bathroom wasn’t very clean with a broken window ( though they did offer us a different room when we notified them but at this point it was just the window in the bathroom ) once we got back to the room in the evening we couldn’t open any windows & the shower wouldn’t turn off we couldn’t raise this with anyone as there wasn’t any staff on at all.

Clean, tidy but dated. Good service, easy to access, all in all a simply solution in your staying overnight in this location. The local bell tolling every hour can be rather annoying if your not a deep sleeper though. Added breakfast which was nice, well presented and good quality, service was good.

Old but interesting building decently looked after. Excellent breakfast and comfortable room made for an enjoyable stay right in the middle of a traditional Englsh market town.

Staff were very friendly and helpful. Very central location and easy to walk to races. Church across the road with bell ringing every 15 mins not so good

This is a really charming property, and the staff are absolutely delightful. Breakfast could be booked daily, but lack of chef meant that other dining in the hotel was not possible, however, numerous options are available within a few minutes' walk.

Comfy quiet and clean. Convenient location

One night stay whilst visiting the races. Very convenient for centre of town and racecourse. Free parking at rear of hotel which was good. Skipped breakfast as it ended at 9.30 am. So popped over Wetherspoons instead only 2 minutes walk.

Lovely old, well preserved and used

The team were friendly and welcoming. The room was a bit tired and dated but was expected due to the price we paid and the age of the building. The hotel has lots of character and a cosy feeling. There's parking at the back and close to shops and restaurants. Breakfast was a little pricey but was very good. We would stay again as overall, it's good value for money.

Lovely historic hotel within Uttoxeter. Easy walking distance to many things. Lovely and friendly staff.

Excellent location and a beautiful historic building, just a little black mould in the shower in the bathroom that was a little off putting but otherwise fantastic.

Clean, tidy but dated. Good service, easy to access, all in all a simply solution in your staying overnight in this location. The local bell tolling every hour can be rather annoying if your not a deep sleeper though. Added breakfast which was nice, well presented and good quality, service was good.

Hotel was fine (tired but it is over 100 yrs old) staff were friendly. Only has a small car park and I didnt much fancy leaving my car outside in the public car park. I hit on a bad day as the chef was off so I could not get an evening meal nor a cooked a breakfast the following morning. Not a bad stay by any means, perfectly comfortable and pleasant.

The rooms are cold and they did not have any breakfast or evening meal service.

Stayed for business. Arrived just after 3pm and the room was freezing. I asked for the heating to be turned on but was told it doesnt come on till after 5. Thought breakfast was included but in fact they no longer do hot breakfast. I was offered a continental for an extra £13 which I declined. In the room is the old menu which included hot breakfast for £12.50! No evening meals as they no longer have a chef so I went out to eat. The bed was uncomfortable, wallpaper peeling off the wall in the hallway. Stair carpet threadbare. No hairdryer. Generally poor care to customer service. Very disappointed it could be a nice hotel but I will not be staying again.

A lovely visit for a family event, staff were friendly and very helpful. Breakfast was very good. Enjoyed our stay

Old but interesting building decently looked after. Excellent breakfast and comfortable room made for an enjoyable stay right in the middle of a traditional Englsh market town.

This is a really charming property, and the staff are absolutely delightful. Breakfast could be booked daily, but lack of chef meant that other dining in the hotel was not possible, however, numerous options are available within a few minutes' walk.

The Bank House Hotel was a very comfortable, nice big bed, good breakfast cooked to order and friendly, professional staff. Loved this stay! Would definitely recommend this hotel to anyone staying in Uttoxeter.

Really nice hotel , the building is amazing and the staff are very friendly. Great cooked breakfast in the morning. Will stay again

The hotel was cold and unfriendly. We are both elderly and had a room in the top of the hotel up very steep stairs when we were clearly the only guests in the hotel. The fact that there was no evening meal was not indicated when we booked on line. We finished up having sandwiches from Tescos. The room was very cold and not warm and welcoming.