Not my first time staying here. Believe it was my third. Neither time previously was particularly memorable, but it was comfortable, location was good, and staff at that time were pretty decent. That said, this stay was not good. Checked in just after 5pm and they didn't quite have a room ready - put me in a room they thought was ready. The first queen size bed was either 40 years old or someone broke that mattress in a bad way. Wasn't possible to lay down flat. Imagine you drew a circle in the middle of the mattress, cut it open, took out 80% of the foam or springs and sealed it back up... Other bed? A bit better but still worn? maybe is the right word... Much more "level" but still not great. I was out of my room for the majority of the stay and my 2nd night I had decided i'd ask for a different room. I got in so late, it just wasn't worth switching when I was checking out just 7 hours later so i didn't... At check out, told the front desk person about the room and the one mattress in particular... their only response? "ok i'll write that down." Not a typical Marriott experience so be forewarned some room maintenance might be needed...
Not my first time staying here. Believe it was my third. Neither time previously was particularly memorable, but it was comfortable, location was good, and staff at that time were pretty decent. That said, this stay was not good. Checked in just after 5pm and they didn't quite have a room ready - put me in a room they thought was ready. The first queen size bed was either 40 years old or someone broke that mattress in a bad way. Wasn't possible to lay down flat. Imagine you drew a circle in the middle of the mattress, cut it open, took out 80% of the foam or springs and sealed it back up... Other bed? A bit better but still worn? maybe is the right word... Much more "level" but still not great. I was out of my room for the majority of the stay and my 2nd night I had decided i'd ask for a different room. I got in so late, it just wasn't worth switching when I was checking out just 7 hours later so i didn't... At check out, told the front desk person about the room and the one mattress in particular... their only response? "ok i'll write that down." Not a typical Marriott experience so be forewarned some room maintenance might be needed...
