Ginger Mangalore

The bathroom was not clean but overall the room was fine

We had stayed for 2 nights at Ginger in Mangalore. The service staff was not at all trained or are just lazy. The Housekeeping did not even bother to wash or replace coffee mugs and glasses. Even used towels were taken from the room but not replaced. Inspite of telling the reception to send the clean towels they never came. The condition of the bathroom was bad. The basin had a crack and the WC was stained. Not at all worth for the rates we paid for a night. The towels and the sheets look Worn out and they desperately need to replaced.

I booked a hotel through this platform, received confirmation, and traveled 14 hours with my family, including two kids, only to find out upon arrival late at night that the hotel had canceled the booking. No notification was provided about the cancellation, leaving us stranded and extremely distressed. Such a lack of communication is unacceptable. Please improve your processes to avoid putting customers in such terrible situations.

It's not value for money. Dirty, bathrooms not clean, rooms smelling dampness and beds made of bad wood, not enough parking space

could have more variety food. Require better cleanliness