Basingstoke Hotel

Nice and clean room with good view and good equipment and some water

I have stayed at this hotel before and know to have a reasonable stay you need to book a deluxe room. I did this and when I arrived I was told it was not a dog friendly room despite having called ahead to confirm before booking. I was given a room which was for three instead which basically had a single bed instead of a dressing table. A tv which could only be watched from a single dining chair set in a corner. The bed was a small double which creaked and the bathroom was falling to bits with a stained floor. It is a shame because it is a convenient hotel for me but having paid for a deluxe room and being given that room was really not acceptable.

Staff were really helpful but the hotel is a bit tired. In the first room I was allocated the shower didn't work properly so I was moved to another room. This was better but one of the sink taps was loose. General maintenance could be better. Breakfast was good but they ran out of eggs on the second morning so choice was limited. Plenty of parking and a lift for the upper floors. This hotel could be really nice with some investment put in!

The Walls and upper area of the Swimming pool area needs addressing (Green Algie) I'm not 100% sure but there may be a pipe leaking under the carpet in room 115 The Floor boards above 115 are a disturbing issue as I was woken up very early Over all an OK stay

Room had no heating Half the lights and power sockets didn’t work The receptionist couldn’t be bothered to sort the issues as it wasn’t her problem.