Swan, Thatcham by Marston's Inns

Having booked and prepaif a room I was a bit disappointed that every bar and food transaction had to be pre-paid and I could not run a tab. This was particularly frustrating as bar service was a bit slow and I was with a client meaning I had to break our discussion several times. Additionally in the room there is an emergwncy light. It has a large green bulb that is quite bright and illiminates the whole room. Its like sitting under the Aurora Borealis and kept waking us up. It could be repalced with a tiny LED as its purpose is only to show the emergency lighting is working. Other than those things it was OK.

The staff were helpful and friendly. The room was clean and the bed comfortable but niether the shower or the bath could be used. The bathplug would not stay down so bath could not be filled and the knob to alter it to the shower would not stay up so the shower could not be used. The hot tap in the sink did not turn off fully. In my opinion this room was not fit to be let due to this. It was room 5. There was no one there when we left at 10.15 to talk to about this. Belinda Canning

Basic room but ok. Very slow service for dinner - waited well over 1hour.

Clean, tidy, basic, just what I needed. Had a lovely meal in the pub, would highly recommend

The rooms are in a different building from the pub. Old but relatively clean. They were having water problems which was difficult for showering etc, The breakfast hours were limited so we missed out as the place was all locked up when we went to inquire. Staff member was fairly curt and quite rude. They need more staff and a more relaxed attitude with guests. Supper food was acceptable but steak was tough. It’s basically a pub with rooms attached. Would not stay there again.