Melrose @ Seabrook, BW Signature Collection by Best Western

Photos are deceiving. Staff (evening desk manager) was horrible. Tried to get an extra pillow due to having a shoulder replacement and he wouldn’t budge. It was my wife, our grandson and myself. He told me we could only have the 3 pillows. Then I asked for bedding for my grandson since he was on the couch and he gave me 1 sheet and a thin blanket.

Clean Helpful staff Friendly

The elevator got stuck for a little, Ice machine was out of order on 3rd floor and the AC in room wasn't really working until after about 30 minutes of being on. Over all the staff was nice and clean room.

The breakfast setup felt restrictive, with staff serving items like bacon, sausage, and eggs from behind a counter rather than allowing guests to help themselves. Additionally, despite the hotel listing stating there is a laundry facility, there isn’t one available on-site—so if you need to do laundry, you’re out of luck. On a positive note, the beds are comfortable and the bathroom is perfectly adequate. However, use caution in the pool area—the edges are very jagged, and I ended up getting cut. Overall, those were the main highlights and concerns from my stay.

When you walk in there is an odd smell and someone who has taken residences in the hotel and has his shades open for everyone to see everything..we got to see him coming in and out of the shower to his room. Luckily the towel was wrapped. Most parts looked updated but when I finally got to my room I noticed there was stuff on a bed and in the bathtub. Dirty parts looked literally painted over. The smell seemed off. The tv wouldn’t work so I had to go down to the front office, there was no phone to just call. He didn’t seem to believe me and just came up so I could show him. Literally into my room. I told him it could be the batteries but it isn’t working. When looking I noticed an actual air freshener hidden behind the dresser. So I guess the smell wasn’t just us. He said the sensor was messed up and to use the tv we would have to stand and click through or there is no tv. I asked for a cleaner room with a different tv and he refused. Said the manager has to approve it and he wasn’t there. So I just left. When I left I started noticing more things. Holes in floors. Pipes randomly sticking out. Broken floors. Went to another place closer and it was much better