Holiday Inn Express & Suites Clovis by IHG

Gracias

The hotel itself was fine. But the poor lady working the desk after 9:00 pm on Saturday night had to handle 4 of us at the counter. From a toilet that wouldn't flush to a man who just walked in off the street, we were in line to check in for a very long time. I wouldn't expect her to be rude to them, but at some point the conversation they were trying to have with her was a little off-putting after hours of driving. She did get us checked in very quickly once we got to her. So I knew she knew her job, it was

Comfortable bed, clean room. Great staff.

Everything was good and easy. Staff was helpful.

We had a good stay but there were some things that weren’t up to par. When we got there we got stuck on the elevator. The elevator made an awful sound upon arriving on the first floor. It almost sounded as though we were going to fall. It definitely needs to be greased or oiled. We decided to stay here because of the indoor pool and wanted to give our kids a chance to swim without having to worry about the weather. I will say although the towels were fully stocked and the pool was clean, it is quite small. Our 6 kids along with another group of three kids that was there took up nearly the entire pool. I was surprised to have to sign a noise agreement however appreciated it. To my disappointment, we were awoken early the next morning to screaming kids in the parking lot, playing around cars unsupervised by an adult. When I called the front desk the guy said they didn’t have a noise order at that time but did go tell the kids to keep it down. I will say Theresa was very helpful and sweet. She made check-in quick and easy.