I had a bad experience during check-in; I waited over 15 minutes because there was no one at the front desk. The employee's attitude was poor, and—to my bad luck—the room had a hole in the wall. It wasn't visible when opening the door, so I didn't notice it until I used the bathroom. I assumed they had rented the room out in that condition, and I made the mistake of not reporting it. After checking out, I thought everything was fine until I checked my bank account and saw that they had charged me the security deposit. I called the hotel, and the receptionist told me the charge was due to the hole in the room. I replied that I hadn't caused it and that it had been there since I arrived, but she responded that it was my fault for not reporting it—and that was why they kept the deposit. That is total BS.
I had a bad experience during check-in; I waited over 15 minutes because there was no one at the front desk. The employee's attitude was poor, and—to my bad luck—the room had a hole in the wall. It wasn't visible when opening the door, so I didn't notice it until I used the bathroom. I assumed they had rented the room out in that condition, and I made the mistake of not reporting it. After checking out, I thought everything was fine until I checked my bank account and saw that they had charged me the security deposit. I called the hotel, and the receptionist told me the charge was due to the hole in the room. I replied that I hadn't caused it and that it had been there since I arrived, but she responded that it was my fault for not reporting it—and that was why they kept the deposit. That is total BS.