Garza Blanca Sanctuary Puerto Vallarta

A DREAM!!! I’ve never stayed anywhere so luxurious in my life. It was practically a flawless experience! From the breathtaking views, the brand new luxurious rooms, the delicious food, the phenomenal service from each and every staff member including the concierge and the butler, the amenities, it was a DREAM!!! I couldn’t have imagined a better stay. I felt so lucky. I stayed for 7 nights for my birthday trip. They made my birthday so special and made me feel so loved! My butler Marco decorated my room with balloons, champagne and dessert and coordinated with my bf and the concierge team (Regina, Karina and Leslye) to get me a giant bouquet of flowers and a private dinner. It was a such a dream. The ONLY flaw was that housekeeping was inconsistent from day to day. Other than that I felt like a celebrity or like I was treated like royalty every day. I can’t recommend this hotel enough! THE BAD Housekeeping was very inconsistent from day-to-day. I was extremely disappointed by this my first two days there everything was cleaned and to a very high standard and neatly organized in the room. I only got turned down service one night, where they actually went above and beyond to create a real turndown service experience with music lighting, snacks, etc., but the rest of the week I did not receive any turn down service in the housekeeping service that I did receive was incomplete or. Floors not deep cleaned and room not properly/fully restocked. Room service food was also horrible.

Tuve que hacer el pedido de limpieza a la habitación 3 veces y aún así no estaba hecho, considerando que se paga más de 20 mil pesos por noche lo que se espera es que no se tenga que estar solicitando los servicios básicos como este. Adicional a esto había una fuga de gas por lo que tuvimos que abandonar el restaurante en cuanto llegamos. Mi hija dañó un iPad de la habitación, por lo que estoy de acuerdo que se pague algún deducible, sin embargo, con un “descuento “, se cargó el total de la misma a sobre precio, se esperaría que exista un seguro si es un hotel familiar. Parte del personal de transporte y recepción fue bastante amable, fuera de eso el hotel deja bastante que desear por los precios que se cargan.

The service from the staff, culinary experience, and modern amenities makes Garza Blanca Sanctuary one of a kind! Our family had a wonderful experience and we’ll be back!

Everything about the room was amazing, staff was incredible, amenities were fabulous, food was outstanding. The only 5 diamond experience in Puerto Vallarta.

The from was amazing staff was incredible, concierge service, everyone was friendly and kind to help with any and all questions. We will be back.