Ascot Epsom Motel

Does what it says on the packet. Cheap but functional- was a shame the room smelled like stale cigarettes but was fine for a place to rest my head between activities. The free parking was fantastic though. A bit tired and run down - shower was old and mouldy but pressure was great. Limited pillows and towels but for the price wasn’t too bad

Great location, but very average , price is good though with parking 👍

Motel has a lower star rating but was convenient for my purpose of a Greenlane clinical center appointment, was able to walk to it, and the price was good. Was also walking distance to shop in Newmarket. No problems locating parking spaces for me. Would use this motel again. Regards, Ron.

Although everything appeared to be clean, found the stairs up to second floor not particularly safe. Bathroom toilet holder broken. No milk supplied and no cooking facilities. Outside presentation was very very unkempt and extremely shabby and alot of maintenance definitely required. I would not be staying there again and would not recommend anyone else to stay.

Motorway noise interrupted sleep, together with noisy tenants conversing until at least 1am. Parking was tight with scraping of mag wheels on concrete borders and other vehicles parked right up against my driver door. 10 point turning to exit the park this morning!

Please do not rent this property until you fix new bath room with shower cubical, add new flooring, new furniture, new tiles in the court-yard garden.

Old property, needs a revamp, sounded like rats running in ceiling, the jioning doors allow all the sounds and voices through. Staff were wonderful, was cheap to stay in but would not go back . It was clean but furnitures and fittings worn and tatty. Sorry would not go back .

The room was shabby and really hardly clean when you opened the curtains the spa pool area was filthy sorry no other way to descibe it ,I don't mind old but no excuse for uncleanliness.

Lovely staff, shocking property no hot water on day 2 of the stay, stairs cracking and loose very unsafe, smoke detector just sitting on the bench, checked out 2 days early

Just a bit disappointed on arrival..We were surpised how run down the unit was, as it didn't look like the advertising we had seen. Considering how full the complex was, they should invest money into doing it up. TV and plugs didn't work, toilet looked like a new seat required, but the staff were pleasant enough. Might be time to double glaze, the traffic noise, not their fault, was insane.

It was not clean, black mould all or the lace curtains, floors were not mopped (photos taken) of unknown substance on the tiles. No milk to go with the tea and coffee supply, uneven surfaces outside the doors making it harder for the wheelchair. The beds were harder than the tiled floor so no sleep at all making a very uncomfortable drive home. And when asked if by the owner and I told him this, he just said oh sorry and very quickly walked away.

Does what it says on the packet. Cheap but functional- was a shame the room smelled like stale cigarettes but was fine for a place to rest my head between activities. The free parking was fantastic though. A bit tired and run down - shower was old and mouldy but pressure was great. Limited pillows and towels but for the price wasn’t too bad

I know it was a budget price. No tea towel to wipe dishes for additional use. Toilet brush compartment dirty. Room smelt musty

Upon arriving you tell the room hadn’t been vacuumed, there was a ball of used chewing gum on the power point between the beds and toilet had paper floating in it. The air conditioner remote didn’t operate the aircon so we had to sleep with the balcony door open as the room was incredibly hot and humid which also let in the noise from traffic etc…. Would I go back hell no!!!

Excellent location. Train 5 min away. Walk to town 15 min. Room was spotless and beds very comfortable. Staff friendly and helpful. Will probably look to stay there again soon.

Check-in and check-out were easy, the staff were lovely, the beds were comfortable and the rooms were clean. And we were close to the event we were attending over the long weekend. A few concerns though; there was no smoke detector in the rooms and there was no fire extinguisher/fire blanket. And there was no bin in the bathroom for female sanatory products.

It was OK, clean enough and great value

Room was spotless very clean. Enjoyed our stay will definitely book through Ascot epsom motel on our next adventure to Auckland. Staff were also helpful around the place. Thank yous

On walkng into the room it felt damp, smelt musty not the cleanest. You have toaster and microwave and jug, crockery a very old manky sponge scourer but no sink to wash the dishes leaving you to use the bathroom sink with no plug. Broken toilet and tiles everything is just patched. Bedding was a sheet and blanket there were cigarette burn holes in the bedding when i went to take out the extra blanket from the cupboard for my son it smelt of urine. Hairs on the towels in the shower and sink. Smoke alarm not attatched when i told the owner said he would come sort it never did. To expect a deposit of $100 in case you damage the property honestly not sure what would be noticed as damage.

This is easily the worst place I have stayed. The property was dirty with splashed coffee and sauce on the walls around the kitchen and hair ties from a previous guest on the ledge in the bathroom. The building itself is in need of major repairs with broken outdoor steps which was a hazard to my children and all the latches on the windows were broken meaning they didn't close so we couldn't drown out the sound of the motorway. The floors were also filthy and left our feet black after walking barefoot. The pictures online of this place are clearly years old as the place is in need of a coat of paint and gardening. The beds were also very uncomfortable, the saving grace was the sheets were clean. Unfortunately we weren't provided with duvets and instead were given some cheap fake wool blankets that are past their prime. I was cold and didn't sleep much. There was also a real lack of furniture. No bed side tables, lamps, art , couch nothing ... Just a large room with a bed. Ultimately it was a real let down and I definitely think whomever the owner is needs to look at investing in some upkeep and improvements.

Liked the beds, cleanliness, location. Didn't like: TV signal poor, noise, bathroom let the place down due to paint coming off, no handle on one of the windows, looked like someone had DIYed the bathroom in places

Was very quiet no distractions

Pretty basic but for the price you got basic.. old furniture, had no clean sponges in the kitchen, no tea towel for dishes..no couches only beds.. and wifi was terrible..

Motorway noise interrupted sleep, together with noisy tenants conversing until at least 1am. Parking was tight with scraping of mag wheels on concrete borders and other vehicles parked right up against my driver door. 10 point turning to exit the park this morning!

Property is not like the photos. Unclean and not enough bedding. Very cold. Aircon don’t work in bedroom but did in the lounge area. Stove un-useable due to rust and dirt. But location was good and near everything we needed

The room was perfectly fine thogh very very dated and in dire need of maintenance. Heat pump not working and it felt very old. However you get what you pay for ..

Fantastic location! Was not as noisy as I had expected. Lovely staff who were very helpful. The property was tired, but the beds were super comfy. We were only there for 1 night so we didn't need anything more

Place was not what i was expecting sheets had crumbs on the inside obviously not changed air conditioning was very had to get going then when It was it would stop. Overall look of the place was very run down along with the properties surrounding it would not recommend

Didn't like our TV not having TV 1, TV2 etc available.

Just a bit disappointed on arrival..We were surpised how run down the unit was, as it didn't look like the advertising we had seen. Considering how full the complex was, they should invest money into doing it up. TV and plugs didn't work, toilet looked like a new seat required, but the staff were pleasant enough. Might be time to double glaze, the traffic noise, not their fault, was insane.

Hosts were most helpful, polite, knowledgeable, hospitable and available when needed over a 3-week period. Memorable experience, place was clean, neat, well serviced and maintained during my stay. Will book and return soon again

Clean room, friendly staff

Pre-requested baby cot on Trivago.com, then phoned the Ascot to make sure & confirm there was going to be a baby cot in the room. Guests arrived and - NO BABY COT!!

Had to wait more than 40 minutes at check in time because the room wasn’t ready. VERY POOR customer service. Amenities are old and need renovating. Cleaning was terrible. The whole establishment is a major let down.

Great for the night and convenient for our trip. Excellent customer service.

Check-in and check-out were easy, the staff were lovely, the beds were comfortable and the rooms were clean. And we were close to the event we were attending over the long weekend. A few concerns though; there was no smoke detector in the rooms and there was no fire extinguisher/fire blanket. And there was no bin in the bathroom for female sanatory products.

Room was spotless very clean. Enjoyed our stay will definitely book through Ascot epsom motel on our next adventure to Auckland. Staff were also helpful around the place. Thank yous

The advertisement on the internet is misleading. We were taken to a very dusty, smelly room and I had to ask for another room. The staff took us to another room which I thought was better. Air con was very slow to work in the room and cannot turn the temperature below 19 degrees. Wifi signal was extra weak and staff was not helpful in providing a better access. Tables have not been wiped as food crumbles and hairs were there. Microwave was dirty. Cobwebs under the bathroom sink and there was no kitchen sink to wash plates/cups. The bathroom shower - water pressure was too strong and can't turn it down to run slowly. Worst of all is the beds had bed bugs and we couldn't sleep on the bed, ended up sitting on the chair all night. The room just smells like bed bugs. It's the most disgusting experience I've ever had in New Zealand. If only they do a very thorough cleaning of everything and get rid of the bed bugs, it would've been better. I am asking for a refund as both myself and my young daughter are struggling with itchiness and rashes from bed bugs. I have videos of the bed with the bugs. The office does not operate at night so there's no way you could complain after 10pm. Sadly, we had to leave in the morning before the front desk opens and could not speak to one of the staff face to face about this. I am never returning to this motel. What a sad experience for us, as we were hoping for a lovely time away with my daughter but ended up it was a sleepless night.

Good price and convenient for my situation. Was not happy to be greeted with an out of the blue $100 unsecured bond. When I booked the Motel on line there was no mention of this. I felt obliged to pay it on check in but was given no paperwork in receipt of the money. I hope I get it back on departure, as I didn't budget for it.

Booked last minute and the guy on reception was really good rang too check what time i was arriving as was a late booking room was great for price

The Ascot is pretty run down but adequate for a nights stay for a concert at Eden Park close by. The lady at the counter was lovely.

Great location, but very average , price is good though with parking 👍

Motel has a lower star rating but was convenient for my purpose of a Greenlane clinical center appointment, was able to walk to it, and the price was good. Was also walking distance to shop in Newmarket. No problems locating parking spaces for me. Would use this motel again. Regards, Ron.

Excellent location. Train 5 min away. Walk to town 15 min. Room was spotless and beds very comfortable. Staff friendly and helpful. Will probably look to stay there again soon.

Good location plenty dining options

Motorway noise interrupted sleep, together with noisy tenants conversing until at least 1am. Parking was tight with scraping of mag wheels on concrete borders and other vehicles parked right up against my driver door. 10 point turning to exit the park this morning!

It was well positioned and reasonably priced. The water pressure in the shower was good.

Fantastic location! Was not as noisy as I had expected. Lovely staff who were very helpful. The property was tired, but the beds were super comfy. We were only there for 1 night so we didn't need anything more

Very shabby - needs a revamp. Reception lady very cheery. Conveniently close to Remuera station and eateries.

Just a bit disappointed on arrival..We were surpised how run down the unit was, as it didn't look like the advertising we had seen. Considering how full the complex was, they should invest money into doing it up. TV and plugs didn't work, toilet looked like a new seat required, but the staff were pleasant enough. Might be time to double glaze, the traffic noise, not their fault, was insane.