Cape Town Marriott Hotel Crystal Towers

This Marriott has THE best breakfast buffet that I've ever had! The staff is really attentive and constantly checks up on you to make sure you've got everything you need. The service of this hotel is 5 star. The mall across the street from it also has everything you would need-even fresh pressed juices at one of the mall's healthy eating options. There's also a really great spa if you feel you need it. Overall I'd return to this hotel and choose to stay only here while visiting Capetown. Truly a great experience!

Beautiful property

Prachtig hotel, van alle gemakken voorzien in een mooie omgeving (Century City). Voor zakenlui meer dan prima faciliteiten

Facility is nice

Cape Town u cok kez is nedeniyle ziyaret ettim, ilk defa waterfront disinda bir yerde kalmaya karar verdim. Bu karari waterfront bolgesinin artan fiyatlari ve doluluk etkili oldu, ancak verdigim karardan cok memnun oldum. Century City butun ihtiyaclari karsiliyor, yakin bir alisveris merkezi, otel cevresinde guvenli yuruyuz ve gezi alanlari, otel altinda Hussar Grill gibi iyi bir restoran ve cevrede baska restoranlar, otel in Virgin Active gyme club a ucretsiz voucher saglamasi gibi avantajlar mevcut. Ben cok memnun kaldim, fiyat ve alinan servis cok yeterli, tesekkurler.

Amazing hotel, fantastic facilities, pity we weren't there longer to make use of the spa. The hotel was fairly centrally located in century city. Amazing service with friendly staff. Highly recommend.

Rooms are very small. Gym is horrible.

Great facility. Great staff and everyone was very nice. Very safe location with direct access to Canal Walk Mall.

Beautiful property, very clean, walking distance to mall and you have complimentary access to Virgin active for those that like to work out.

The hotel is great. I thoroughly enjoyed my stay here. The amenities are great and the pool area is great. I do have one concern which was who has access to the pool? It looked like the pool was open to not just hotel guests. Also, most of the staff was friendly except for some but other than that I enjoyed the stay. Will more than likely book here again next time I am in Cape Town.

Overall, we liked the property and staff at breakfast was super friendly and anticipated our needs. Found some left over food in the safe upon checking into our room. Otherwise, good location and time well spent.

Great friendly staff. My room was spacious and spotless.

Amazing experience hotel is very clean, organized and upscale ! Would definitely come again

I’m not sure why this property has such a high rating. This is far beyond the scope of any 4 or 5 star hotel that I have ever visited. The rooms are small and not clean. We arrived to used bedsheets that had blood and urine on them. The towels and face cloths had hair on them and smelled of baking soda and vinegar. Upon raising the concerns about this with the staff, they took nearly an hour to come change the sheets. The hotel staff is very rude and unfriendly, they never speak or greet you upon leaving or arriving. The room service is less than adequate. The food is unappetizing and arrived cold. Our orders were messed up several times. We also had the privacy sign placed on our room door while we left so housekeeping would not enter while we were gone. As we left for the day, we encountered one of the housekeeping employees in the hallway and she asked if we wanted our room cleaned. We politely declined and proceeded to leave. Upon returning to our room later that evening, we found the privacy sign completely removed from the door and the room was cleaned against our wishes. Some items were missing & misplaced. Never has this ever happened at any of our hotel stays in our life. The Marriott has no respect, regard, or decorum for their guests or guest privacy. I would never recommend this hotel to anyone. I would give my experience negative 20 stars if I could. Save yourself the headache and the money. There are much better hotels in Cape Town that respect their customers.

Beautiful property, very clean, walking distance to mall and you have complimentary access to Virgin active for those that like to work out.

Very clean and professional

Helpful and courteous staff. Room was always clean and outfitted with clean towels and other amenities. Access to shopping mall is a big plus.

The staff were very friendly. Nice rooms, always clean, and the location is great due to the proximity of some businesses, and for those who like shopping, Canal Walk has every shop you could think of and open till 21h00.

The stuff was very friendly. Fantastic breakfast. Clean room with new furniture.

The hotel is located in a convenient location. The hotel was clean and the staff was friendly and helpful.

Trois nuits dans un quartier calme,à côté d'un centre commercial couvert, avec une vue sur la célèbre montagne de la Table du Cap depuis notre chambre, mais loin du centre-ville, du Waterfront ...etc. Personnel charmant et professionnel, petit déjeuner copieux (buffet) et chambre confortable avec réfrigérateur. Le restaurant, dans l'enceinte de l'hôtel, est aussi très agréable et bon.

Great rooms!

Great friendly staff. My room was spacious and spotless.

I’m not sure why this property has such a high rating. This is far beyond the scope of any 4 or 5 star hotel that I have ever visited. The rooms are small and not clean. We arrived to used bedsheets that had blood and urine on them. The towels and face cloths had hair on them and smelled of baking soda and vinegar. Upon raising the concerns about this with the staff, they took nearly an hour to come change the sheets. The hotel staff is very rude and unfriendly, they never speak or greet you upon leaving or arriving. The room service is less than adequate. The food is unappetizing and arrived cold. Our orders were messed up several times. We also had the privacy sign placed on our room door while we left so housekeeping would not enter while we were gone. As we left for the day, we encountered one of the housekeeping employees in the hallway and she asked if we wanted our room cleaned. We politely declined and proceeded to leave. Upon returning to our room later that evening, we found the privacy sign completely removed from the door and the room was cleaned against our wishes. Some items were missing & misplaced. Never has this ever happened at any of our hotel stays in our life. The Marriott has no respect, regard, or decorum for their guests or guest privacy. I would never recommend this hotel to anyone. I would give my experience negative 20 stars if I could. Save yourself the headache and the money. There are much better hotels in Cape Town that respect their customers.

We experienced Power Outages, which we weren't told about. There were moments of complete darkness. If communicated, we would've been more understanding. The room was close to the generator which caused lots of noise all through the night. Service to address issues from front desk unresponsive until further followups. Definitely a Major let down.

No comfortable couch/chair to sit and have a cup of coffee. Too noisy generators running too long. It was disappointing.

Staff was amazing !!the person in charge of the coffe at breakfast out of this world!! Kind , always smiling and making the best cappuccino!! Thank you for making our Anniversary memorable!!! Room was amazing!!! Only thing location of the TV not comfortable!

Nice and comfortable hotel. Staff professional, breakfast excellent. Room spacy and also comfortable. Some parts are dated like tv and shower getting aged. Overall for me reason to come back

Rooms are very small. Gym is horrible.

Really nice classy place. Very helpful staff. Walk across a bridge to a huge mall. Modern hotel with spacious rooms. Great breakfast.

Excellent day customer service is top-tier definitely will stay again

Marriott was a 5 star hotel which meant our stay was very comfortable, staff were very helpful, polite and professional. Especially Ronin from concierge, Jen, David the duty manager, Grant from car valet, and Azola on front reception desk, thank you all for accommodating us and helping us in every way. Our holiday was very memorable and we would definitely return again.

This Marriott has THE best breakfast buffet that I've ever had! The staff is really attentive and constantly checks up on you to make sure you've got everything you need. The service of this hotel is 5 star. The mall across the street from it also has everything you would need-even fresh pressed juices at one of the mall's healthy eating options. There's also a really great spa if you feel you need it. Overall I'd return to this hotel and choose to stay only here while visiting Capetown. Truly a great experience!

I’m not sure why this property has such a high rating. This is far beyond the scope of any 4 or 5 star hotel that I have ever visited. The rooms are small and not clean. We arrived to used bedsheets that had blood and urine on them. The towels and face cloths had hair on them and smelled of baking soda and vinegar. Upon raising the concerns about this with the staff, they took nearly an hour to come change the sheets. The hotel staff is very rude and unfriendly, they never speak or greet you upon leaving or arriving. The room service is less than adequate. The food is unappetizing and arrived cold. Our orders were messed up several times. We also had the privacy sign placed on our room door while we left so housekeeping would not enter while we were gone. As we left for the day, we encountered one of the housekeeping employees in the hallway and she asked if we wanted our room cleaned. We politely declined and proceeded to leave. Upon returning to our room later that evening, we found the privacy sign completely removed from the door and the room was cleaned against our wishes. Some items were missing & misplaced. Never has this ever happened at any of our hotel stays in our life. The Marriott has no respect, regard, or decorum for their guests or guest privacy. I would never recommend this hotel to anyone. I would give my experience negative 20 stars if I could. Save yourself the headache and the money. There are much better hotels in Cape Town that respect their customers.

We experienced Power Outages, which we weren't told about. There were moments of complete darkness. If communicated, we would've been more understanding. The room was close to the generator which caused lots of noise all through the night. Service to address issues from front desk unresponsive until further followups. Definitely a Major let down.

Staff was amazing !!the person in charge of the coffe at breakfast out of this world!! Kind , always smiling and making the best cappuccino!! Thank you for making our Anniversary memorable!!! Room was amazing!!! Only thing location of the TV not comfortable!

Excellent service, nice rooms, delicious breakfast. Central lovationy

Poor service and lack of customer focus. Has major issues with Room Service. Wrong order delivered, missing items and staff with bad attitude. Simply rude.

Helpful and courteous staff. Room was always clean and outfitted with clean towels and other amenities. Access to shopping mall is a big plus.

The hotel is located in a convenient location. The hotel was clean and the staff was friendly and helpful.

Trois nuits dans un quartier calme,à côté d'un centre commercial couvert, avec une vue sur la célèbre montagne de la Table du Cap depuis notre chambre, mais loin du centre-ville, du Waterfront ...etc. Personnel charmant et professionnel, petit déjeuner copieux (buffet) et chambre confortable avec réfrigérateur. Le restaurant, dans l'enceinte de l'hôtel, est aussi très agréable et bon.

Easy to get to the mall. Just a 2 minute walk over the very pretty canal. Great room.

Excellent service, nice rooms, delicious breakfast. Central lovationy

The hotel is convenient to the shops etc.

Beautiful property, very clean, walking distance to mall and you have complimentary access to Virgin active for those that like to work out.

Great property. Restaurants on site as well as room service. Century city not to be confused with city Centre (whoops my fault but just an Uber ride away).

Really nice classy place. Very helpful staff. Walk across a bridge to a huge mall. Modern hotel with spacious rooms. Great breakfast.

Well located and friendly staff. Buffet breakfast is very good.

Helpful and courteous staff. Room was always clean and outfitted with clean towels and other amenities. Access to shopping mall is a big plus.

The hotel is located in a convenient location. The hotel was clean and the staff was friendly and helpful.

Trois nuits dans un quartier calme,à côté d'un centre commercial couvert, avec une vue sur la célèbre montagne de la Table du Cap depuis notre chambre, mais loin du centre-ville, du Waterfront ...etc. Personnel charmant et professionnel, petit déjeuner copieux (buffet) et chambre confortable avec réfrigérateur. Le restaurant, dans l'enceinte de l'hôtel, est aussi très agréable et bon.

This Marriott has THE best breakfast buffet that I've ever had! The staff is really attentive and constantly checks up on you to make sure you've got everything you need. The service of this hotel is 5 star. The mall across the street from it also has everything you would need-even fresh pressed juices at one of the mall's healthy eating options. There's also a really great spa if you feel you need it. Overall I'd return to this hotel and choose to stay only here while visiting Capetown. Truly a great experience!

This is an amazing hotel. Everything was top notch I have no complaints at all. The rooms are big an very nice with an amazing very of the city. The hotel is very clean and staff is very attentive an friendly. The food restaurants an room service is amazing an very affordable. The hotel is steps away from the mall. I would recommend this hotel to anyone who comes to cape town

I’m not sure why this property has such a high rating. This is far beyond the scope of any 4 or 5 star hotel that I have ever visited. The rooms are small and not clean. We arrived to used bedsheets that had blood and urine on them. The towels and face cloths had hair on them and smelled of baking soda and vinegar. Upon raising the concerns about this with the staff, they took nearly an hour to come change the sheets. The hotel staff is very rude and unfriendly, they never speak or greet you upon leaving or arriving. The room service is less than adequate. The food is unappetizing and arrived cold. Our orders were messed up several times. We also had the privacy sign placed on our room door while we left so housekeeping would not enter while we were gone. As we left for the day, we encountered one of the housekeeping employees in the hallway and she asked if we wanted our room cleaned. We politely declined and proceeded to leave. Upon returning to our room later that evening, we found the privacy sign completely removed from the door and the room was cleaned against our wishes. Some items were missing & misplaced. Never has this ever happened at any of our hotel stays in our life. The Marriott has no respect, regard, or decorum for their guests or guest privacy. I would never recommend this hotel to anyone. I would give my experience negative 20 stars if I could. Save yourself the headache and the money. There are much better hotels in Cape Town that respect their customers.

Excellent service, nice rooms, delicious breakfast. Central lovationy

I enjoyed the 5 star hospitality at this hotel. The rooms were beautiful, food was great and staff was very nice.

Poor service and lack of customer focus. Has major issues with Room Service. Wrong order delivered, missing items and staff with bad attitude. Simply rude.

Great property. Restaurants on site as well as room service. Century city not to be confused with city Centre (whoops my fault but just an Uber ride away).

Dinner options are very limited

Well located and friendly staff. Buffet breakfast is very good.