Travelodge by Wyndham Grand Rapids North

Second weekend staying here. It was nice, however it was really hot in our room both times. It didn't appear that the a/c was working. When I said something to the staff, they said they must still have it set to heat. This past weekend we went and bought a fan because it was just too hot. Other than the heat issue it was a nice stay.

Shower curtain had mold on it. Door to room had a visible air gap all the way around it. Pool not available.

Very disappointed with this stay. The motel’s website clearly advertised a public pool and hot tub. Before booking, I even called to confirm and was told they do have a public hot tub. After we arrived and asked when it opened, we were suddenly told there is no public hot tub at all and that only some rooms have a private one. That is extremely misleading since a public hot tub was advertised and confirmed over the phone. Another major issue was the air conditioning. Air conditioning was listed as an amenity, but when we arrived the room felt like a sauna. We turned the heat all the way down and left for a couple hours, hoping it would cool off. When we came back, it was still unbearably hot. We asked to switch rooms but were told we couldn’t, even though it looked like only a couple other rooms were occupied. Then staff told us none of the rooms have air conditioning at all and suggested we just keep the window open. On top of that, the cleanliness was unacceptable. The floor was dirty, there were nail clippings in the bed, and the bathroom was flooded when we arrived. I understand this isn’t a luxury hotel, but I’ve stayed in many low-rated motels before and never experienced anything like this. Between the misleading amenities, lack of air conditioning, refusal to switch rooms, and poor cleanliness, this was easily the worst motel stay I’ve ever had.

Had to change rooms because doors wouldn’t lock. The mattress was SHOT. Springs wearing through the top. Had to call for a microwave after room switch. Housekeeping was lovely and they did a great job with clearing snow.

Broken side walk to my room. The heat didn’t seem to work properly. Limited electrical outlets