Name: Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge
Address: 14 Palm Boulevard Umhlanga Ridge, Umhlanga Ridge, Provincia de KwaZulu-Natal, ZA
Price range: 82 US$–127 US$ per night
Rating: 8.52

Opiniones de los huéspedes

En el Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge, los huéspedes elogian al personal amable, su ubicación junto a un centro comercial y su ambiente moderno, aunque algunos señalan que las habitaciones son pequeñas, con distribuciones incómodas, vistas limitadas y sensación de inseguridad en las calles cercanas por la noche.

El desayuno es muy apreciado y el servicio de bar recibe elogios frecuentes. La limpieza es ampliamente valorada, aunque una reseña mencionó una habitación sucia y con olor a humo y otra una ducha con fugas. Otros comentarios sobre las habitaciones mencionan ruido de electrodomésticos o del tráfico, mientras que otros disfrutaron de camas cómodas y aire acondicionado silencioso. Ideal para viajeros que buscan comodidad y dinamismo en la zona de Gateway.

Instalaciones

Limpieza

Habitaciones

Servicio

Ubicación

Comida

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Resumen generado por IA en función de reseñas recientes de los huéspedes.

Instalaciones

Los huéspedes destacan un bar animado con excelentes camareros y una agradable zona de piscina.

Reseñas de huéspedes relacionadas

10

Tiresh Sewlall

21 jul 2024

·

Se alojó 3 noches

Dining and bar tender was awesome

8

S J

28 may 2025

·

Se alojó 1 noche

Breakfast was incredible. Staff were also super friendly and well trained. Gym and pool are very nice too. Room wasn’t the best, cheap noisy fridge, light switches in strange places.

10

Alistair

6 mar 2023

·

I booked this hotel in error thinking I was booking the other Protea Marriot but no harm done! Just check if you are in town as there are two. The hotel is located in a street with shops, bars, coffee shops etc and you can walk down to a shopping area near by. Everything in the immediate area seems nice, clean, safe. The hotel has nice and quite quirky decorated public areas, bar, and pool area. Its a nice place to relax. Wifi was good. The room was nice too, a cool laid back feel with soft blue and white tones. There's not much of a view as its a city location. The bed was comfy and the linen all nice and clean and fresh. The AC in the room is quiet and effective. The front desk staff were excellent, very welcoming and helpful. Recommended for business trips etc.

10

Omotola

13 may 2022

·

Se alojó 7 noches

The staff were warm, welcoming and very helpful and knowledgeable. Scelo so very helpful, wise and warm what a star - made me feel really welcome from the moment I arrived. Sifiso makes the best cocktails and Ngele sorted my room for me. The rooms were modern and cleaned to a high standard.

10

CHRISTINA

20 may 2025

·

Se alojó 6 noches

I do a fair amount of travel - I truly think this property has the warmest & most hospitable staff I've ever met... Truly, each & every person I saw, passed, talked to, made an inquiry with, each was so wonderful - it really added to my experience. Being across from the Mall was great - I was able to pop over there for a mani/pedi, as well as for items at the pharmacy & grocery. Easy to Uber from there to anywhere. Felt safe & taken care of, which is always a extra important to me since I travel solo. The bar was great - fabulous bartenders & bar managers - & there was always great music playing, whether over sound system, live performers, or DJ. I could not have made a better selection for my stay in Durban!

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Limpieza

La limpieza es ampliamente elogiada en las habitaciones y las zonas comunes, y muchos describen los espacios como impecables. Se señalaron algunos problemas, como una habitación sucia y con olor a humo y una puerta de ducha con fugas.

Reseñas de huéspedes relacionadas

10

Elizabeth

18 abr 2023

·

Se alojó 3 noches

The property was nice and clean. Accessible to shopping mall and dining area. Loved the hotel restaurant food. Staff was very nice. I only wished they had fixed the shower door as it leaked water while showering. Every other thing was great.

10

Vironica

12 ene 2026

·

Se alojó 3 noches

Staff were very polite and friendly they went all out . Rooms were clean and the hotel is perfectly situated

10

Jacques

5 dic 2025

·

Se alojó 2 noches

**“I had an amazing stay — what really stood out was the warmth and professionalism of the staff. The team made everything feel effortless and welcoming. My room was spotless, comfortable, and quiet, and the overall atmosphere of the hotel was modern, vibrant, and really thoughtfully designed. It’s the kind of place that leaves a lasting impression and gets you thinking about how hospitality can feel both personal and elevated at the same time. I definitely look forward to coming back and exploring more of what the hotel offers.”**

10

Kenneth

1 sept 2025

·

Se alojó 4 noches

Rooms were cleaned, very friendly and accommodating staff. Will definitely visit again.

10

Nuraan

14 jun 2025

·

Se alojó 2 noches

I loved everything from the time i stepped into the hotel, 5* star treatment, the entire duration of my stay to check out. Service was impeccable in extending my stay, accommodating me through my stay. The room was clean, smelled nice and very spacious.

10

Omotola

13 may 2022

·

Se alojó 7 noches

The staff were warm, welcoming and very helpful and knowledgeable. Scelo so very helpful, wise and warm what a star - made me feel really welcome from the moment I arrived. Sifiso makes the best cocktails and Ngele sorted my room for me. The rooms were modern and cleaned to a high standard.

10

Mark

20 dic 2023

·

Se alojó 1 noche

Loved the theme set throughout the hotel. Staff were friendly and welcoming. People went out of their way to see if you needed anything. Loved the cleanliness and attention to detail.

10

Douglas

28 feb 2023

·

Se alojó 6 noches

I am a single female and i felt safe. The staff at Protea Hotel were extremely helpful and friendly. Everything was in walking distance. The rooms were clean and I had plenty of space.

4

Jamie

28 ene 2022

·

Se alojó 1 noche

Room was dirty. Smelled strongly of cigarettes though non smoking.

10

Romolla

1 may 2025

·

Se alojó 1 noche

This is by far a 5 star . The mngt. Staff in ever aspect are phenomenal. The place is super clean. The best shower. Service is exceptional 24/7. I arrived at 23:30 to great customer service. This is my favorite hotel. They meet every tick. I wish other hotels would be so customer focused. Well done Protea Fire and Ice gateway you are 5 star for me. Value for money and the best location with secure parking.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Habitaciones

Las habitaciones ofrecen una decoración moderna y camas cómodas, pero varios huéspedes las encontraron pequeñas y con vistas limitadas. Otros informaron de duchas con fugas y ruido de tráfico o electrodomésticos, mientras que algunos destacaron habitaciones silenciosas o distribuciones espaciosas.

Reseñas de huéspedes relacionadas

10

Elizabeth

18 abr 2023

·

Se alojó 3 noches

The property was nice and clean. Accessible to shopping mall and dining area. Loved the hotel restaurant food. Staff was very nice. I only wished they had fixed the shower door as it leaked water while showering. Every other thing was great.

8

Eugene

16 ago 2025

·

Se alojó 2 noches

It was a great stay although the rooms are small

8

Lekau

10 ene 2026

·

Se alojó 1 noche

Carpet needed in the room

10

Jacques

5 dic 2025

·

Se alojó 2 noches

**“I had an amazing stay — what really stood out was the warmth and professionalism of the staff. The team made everything feel effortless and welcoming. My room was spotless, comfortable, and quiet, and the overall atmosphere of the hotel was modern, vibrant, and really thoughtfully designed. It’s the kind of place that leaves a lasting impression and gets you thinking about how hospitality can feel both personal and elevated at the same time. I definitely look forward to coming back and exploring more of what the hotel offers.”**

8

S J

28 may 2025

·

Se alojó 1 noche

Breakfast was incredible. Staff were also super friendly and well trained. Gym and pool are very nice too. Room wasn’t the best, cheap noisy fridge, light switches in strange places.

10

Alistair

6 mar 2023

·

I booked this hotel in error thinking I was booking the other Protea Marriot but no harm done! Just check if you are in town as there are two. The hotel is located in a street with shops, bars, coffee shops etc and you can walk down to a shopping area near by. Everything in the immediate area seems nice, clean, safe. The hotel has nice and quite quirky decorated public areas, bar, and pool area. Its a nice place to relax. Wifi was good. The room was nice too, a cool laid back feel with soft blue and white tones. There's not much of a view as its a city location. The bed was comfy and the linen all nice and clean and fresh. The AC in the room is quiet and effective. The front desk staff were excellent, very welcoming and helpful. Recommended for business trips etc.

10

Nuraan

14 jun 2025

·

Se alojó 2 noches

I loved everything from the time i stepped into the hotel, 5* star treatment, the entire duration of my stay to check out. Service was impeccable in extending my stay, accommodating me through my stay. The room was clean, smelled nice and very spacious.

8

Vivendhra

20 may 2024

·

Se alojó 4 noches

Nice Hotel with friendly and helpful staff. Hotel is located close to the Mall. Apartments are cleaned daily. Unita are a little noisy due to traffic. Hotel lacks the sea view.

4

Elizabeth

8 ene 2026

·

Se alojó 1 noche

Poor design of a room. The bathroom light switch is not by the bathroom but at the entrance and is in series with a light in the entrance so if you turn the light on during the night you wake up the sleepers. Two beds but one chair so to talk or watch tv you have to sit on the bed. No electricity in the bath and no tissues in the room.

10

Douglas

28 feb 2023

·

Se alojó 6 noches

I am a single female and i felt safe. The staff at Protea Hotel were extremely helpful and friendly. Everything was in walking distance. The rooms were clean and I had plenty of space.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Servicio

El servicio destaca por su calidez y profesionalidad, con un personal que con frecuencia va más allá y una recepción elogiada por su ayuda, como las salidas tardías. Una reseña informó de una mala gestión de los horarios del desayuno durante un festivo.

Reseñas de huéspedes relacionadas

10

Indresen

27 abr 2024

·

Se alojó 3 noches

The staff at the hotel are the best. They always went above and beyond for our stay. The staff at the hotel truly know how to treat guests.

10

Jesse

15 nov 2023

·

Se alojó 5 noches

It was great. Staff are amazing. I travel alot see alot of hotels... service level in the top 5 of all the places I'v been in the last year.

10

Janine

17 jul 2023

·

Se alojó 3 noches

Always a wonderful place to relax and the staff is always super friendly and helpful.

10

Amy

8 abr 2024

·

Se alojó 1 noche

Staff go above and beyond for guests. Impeccable service. Fantastic buffet breakfast.

10

Pranesh

27 jul 2024

·

Se alojó 1 noche

Excellent stay again at this lovely hotel. Location is perfect for Gateway shopping. Excellent staff. Always going the extra mile.

10

Ranjit

28 nov 2025

·

Se alojó 2 noches

Amazing Hotel. Different vibe. Loved the food and support staff. The reception team is excellent helped me for late check out

10

Nicola M

26 ago 2025

·

Se alojó 5 noches

The staff was phenomenal! The could have not been frienlier. I would very highly recommended recommended this place

10

M

17 mar 2025

·

Se alojó 1 noche

Superb location and cannot thank the staff enough for the amazing hospitality and service . Highly recommended and massively improved from my last stay here.

8

Charis

7 ene 2024

·

Se alojó 3 noches

Our stay was fine and the rooms clean, check in staff were good and so were the cleaning staff. Unfortunately the breakfast let us down, the breakfast was very average and bland. On Christmas day we arrived at breakfast at 9:30am and were turned away by the staff at the breakfast area who advised us that the breakfast time had changed but we were not given any notice when checking in or in our room. We felt very dissapoint especially on christmas day when we expected a lovely special breakfast with our family. They eventually let us in but they packed away the food as we dished our food and we felt so badly treated and rushed. Not sure i would stay here again or book my staff here again.

10

Shafiq

12 nov 2024

·

Se alojó 2 noches

the service at the hotel was amazing. 5 star experience . thank you to the hotel team for making our experience a memorable one.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Ubicación

Junto al centro comercial Gateway, el hotel está en una ubicación céntrica, accesible a pie y conveniente para ir de compras y usar el transporte; varios huéspedes se sintieron seguros. Un crítico consideró que las calles cercanas estaban sucias e inseguras por la noche.

Reseñas de huéspedes relacionadas

10

Riaz

16 oct 2025

·

Se alojó 2 noches

Great loaction

10

Faye

25 oct 2024

·

Se alojó 1 noche

Lovely hotel and stay for families, centrally located and friendly staff

10

Edwin

29 jun 2025

·

Se alojó 1 noche

I found the hotel very good, however the surrounding streets and public areas not impressive, especially at night, quite dirty and I felt unsafe.

10

Vironica

12 ene 2026

·

Se alojó 3 noches

Staff were very polite and friendly they went all out . Rooms were clean and the hotel is perfectly situated

10

Bhugwanthi

11 oct 2024

·

Se alojó 2 noches

Convenient, friendly, great for a short stay!

10

Pranesh

27 jul 2024

·

Se alojó 1 noche

Excellent stay again at this lovely hotel. Location is perfect for Gateway shopping. Excellent staff. Always going the extra mile.

10

M

17 mar 2025

·

Se alojó 1 noche

Superb location and cannot thank the staff enough for the amazing hospitality and service . Highly recommended and massively improved from my last stay here.

10

CHRISTINA

20 may 2025

·

Se alojó 6 noches

I do a fair amount of travel - I truly think this property has the warmest & most hospitable staff I've ever met... Truly, each & every person I saw, passed, talked to, made an inquiry with, each was so wonderful - it really added to my experience. Being across from the Mall was great - I was able to pop over there for a mani/pedi, as well as for items at the pharmacy & grocery. Easy to Uber from there to anywhere. Felt safe & taken care of, which is always a extra important to me since I travel solo. The bar was great - fabulous bartenders & bar managers - & there was always great music playing, whether over sound system, live performers, or DJ. I could not have made a better selection for my stay in Durban!

10

Dirk

20 feb 2025

·

Se alojó 4 noches

Great hotel smack in the middle of everything.

10

Romolla

1 may 2025

·

Se alojó 1 noche

This is by far a 5 star . The mngt. Staff in ever aspect are phenomenal. The place is super clean. The best shower. Service is exceptional 24/7. I arrived at 23:30 to great customer service. This is my favorite hotel. They meet every tick. I wish other hotels would be so customer focused. Well done Protea Fire and Ice gateway you are 5 star for me. Value for money and the best location with secure parking.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Comida

El desayuno y la restauración son generalmente bien valorados, con menciones de un excelente buffet y comida sabrosa en el restaurante, además de un buen servicio de bar. Un crítico encontró el desayuno insípido y experimentó una mala comunicación sobre los horarios del desayuno durante un festivo.

Reseñas de huéspedes relacionadas

10

Elizabeth

18 abr 2023

·

Se alojó 3 noches

The property was nice and clean. Accessible to shopping mall and dining area. Loved the hotel restaurant food. Staff was very nice. I only wished they had fixed the shower door as it leaked water while showering. Every other thing was great.

10

Tiresh Sewlall

21 jul 2024

·

Se alojó 3 noches

Dining and bar tender was awesome

10

Amy

8 abr 2024

·

Se alojó 1 noche

Staff go above and beyond for guests. Impeccable service. Fantastic buffet breakfast.

8

S J

28 may 2025

·

Se alojó 1 noche

Breakfast was incredible. Staff were also super friendly and well trained. Gym and pool are very nice too. Room wasn’t the best, cheap noisy fridge, light switches in strange places.

10

Alistair

6 mar 2023

·

I booked this hotel in error thinking I was booking the other Protea Marriot but no harm done! Just check if you are in town as there are two. The hotel is located in a street with shops, bars, coffee shops etc and you can walk down to a shopping area near by. Everything in the immediate area seems nice, clean, safe. The hotel has nice and quite quirky decorated public areas, bar, and pool area. Its a nice place to relax. Wifi was good. The room was nice too, a cool laid back feel with soft blue and white tones. There's not much of a view as its a city location. The bed was comfy and the linen all nice and clean and fresh. The AC in the room is quiet and effective. The front desk staff were excellent, very welcoming and helpful. Recommended for business trips etc.

10

Ranjit

28 nov 2025

·

Se alojó 2 noches

Amazing Hotel. Different vibe. Loved the food and support staff. The reception team is excellent helped me for late check out

10

Omotola

13 may 2022

·

Se alojó 7 noches

The staff were warm, welcoming and very helpful and knowledgeable. Scelo so very helpful, wise and warm what a star - made me feel really welcome from the moment I arrived. Sifiso makes the best cocktails and Ngele sorted my room for me. The rooms were modern and cleaned to a high standard.

10

CHRISTINA

20 may 2025

·

Se alojó 6 noches

I do a fair amount of travel - I truly think this property has the warmest & most hospitable staff I've ever met... Truly, each & every person I saw, passed, talked to, made an inquiry with, each was so wonderful - it really added to my experience. Being across from the Mall was great - I was able to pop over there for a mani/pedi, as well as for items at the pharmacy & grocery. Easy to Uber from there to anywhere. Felt safe & taken care of, which is always a extra important to me since I travel solo. The bar was great - fabulous bartenders & bar managers - & there was always great music playing, whether over sound system, live performers, or DJ. I could not have made a better selection for my stay in Durban!

8

Charis

7 ene 2024

·

Se alojó 3 noches

Our stay was fine and the rooms clean, check in staff were good and so were the cleaning staff. Unfortunately the breakfast let us down, the breakfast was very average and bland. On Christmas day we arrived at breakfast at 9:30am and were turned away by the staff at the breakfast area who advised us that the breakfast time had changed but we were not given any notice when checking in or in our room. We felt very dissapoint especially on christmas day when we expected a lovely special breakfast with our family. They eventually let us in but they packed away the food as we dished our food and we felt so badly treated and rushed. Not sure i would stay here again or book my staff here again.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Mes	Precio medio
enero	125 US$
febrero	117 US$
marzo	106 US$
abril	110 US$
mayo	111 US$
junio	117 US$
julio	122 US$
agosto	117 US$
septiembre	116 US$
octubre	110 US$
noviembre	109 US$
diciembre	137 US$

DO	LU	MA	MI	JU	VI	SA
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20 $127	21 $118	22 $108	23 $106	24 $106
25 $100	26 $101	27 $110	28	29 $110	30 $106	31 $101

DO	LU	MA	MI	JU	VI	SA
1 $95	2 $95	3 $101	4 $101	5 $88	6 $97	7 $106
8 $95	9 $105	10 $88	11 $93	12 $88	13 $84	14 $84
15 $84	16 $84	17 $88	18 $83	19 $82	20 $95	21 $84
22 $104	23 $110	24 $100	25 $100	26 $91	27 $93	28 $120
29 $110	30 $93

Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge

Precios para Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge

Precios medios mensuales

Acerca de esta propiedad

Ubicación

Opciones de habitación

Suite ejecutiva, 1 habitación, balcón

Apartamento, 2 habitaciones

Habitación, 1 cama doble

Habitación, 1 cama de matrimonio grande

Loft, 1 habitación

Habitación, 2 camas individuales

Habitación, 2 camas dobles

Reseñas de los huéspedes sobre Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge

¿Quién se queda aquí?

Opiniones de los huéspedes

Política del establecimiento

Instrucciones para la entrada

Depósito de seguridad

Interesante

Extras opcionales

Precios para las próximas fechas