TownePlace Suites by Marriott Reno

The hotel was under construction and this was never mentioned or messaged to me. I didn’t find out until I arrived to check in. I came for a surgical stay and there was no hot water, no one mentioned this upon checking in and when I called the front desk about it at 10pm after checking in, they told me to turn on all the faucets in the room and let them run for 15-20 minutes. Which, while trying to wash your hands or keep hygiene high after surgery isn’t the easiest option. I would have chosen a different hotel had I known the stay was going to be like this ahead of time.

Staff was nice, no hot water when showering in the morning. Breakfast very limited.

No water heater/ no water/ swimming pool out order/not pleasant stay in,

The room was clean, the bed was ok but a bit hard. There were plenty of plugins for all of our electronics. Most of the staff was nice. The construction in the building wasn’t in the way. The temperature throughout the building was not the same. The bottom floor was cold while the 4th floor felt like it was 80+.

Horroble placed the rooms dint had hot water badcservice