Maitrise Hotel Maida Vale - London

Having stayed here several times before it’s really disappointing that the hotel will no longer store your luggage on check out whilst you kill time until your journey. I will now have to carry mine around London for many hours. I won’t be staying here again.

Ok but noisy (the next door restaurant that actually used to be the hotel’s dining room is now occupied by a noisy crowd). This was an unfortunate move.

Liked the shower facilities, space and cleanliness very good in hotel room. Good hot drink facilities and restocked well on our second day. A little wait to get the hotel locker unlocked, but once sorted it was easy to use. Didn't like: WIFI licence out of date (Not secure, so I just used my phone data instead. TV signal poor, only the BBC news channel had good signal. Bath high and can be slippy when wet trying to step out (could do with a bath mat and/or a fitted handle at edge of bath). Hotel room 001 was next to the elevator and you could also hear people opening and closing door nearby. Also the water boiler kept making washing machine type noises for 10 minutes at a time.

Location was convenient to public transportation. Room was in the basement which was okay. Wifi was on and off.

Windowless = below ground Quite disconcerting Food on site limited

Booked 3 rooms. 116 and 118 got no sleep due to noisy and vibrating aircon units. 129 different problems, no WiFi and no tv (internet tv only with no aerial). Toilet so close to towel rail you burnt yourself

Reception was having a referb, so there was building work going on, the rooms arse also in need of a major referb, carpet is ripped and torn in multiple places. Tiny TV that is hard to hear as its boxed in, also says they have a gym, but that's a gym next to door that you needs to pay for.

Very good place for the price and location. We had a no-window room in the basement which was perfect as there was very little noise and it kept nice and cool despite outside temps being around 30 C. And the aircon worked very well too when we needed it. Location is fantastic for getting around London. Several tube stations nearby, overground just across the street and a dozen busses stopping on the street. The hotel and service isn't up to 4 stars but then neither is the price. The hotel needs little repairs here and there, cleaning is subpar and the most importantly, the wifi is broken. And in the basement there is no phone service either, so if my boyfriend wasn't so good with tech, we would've been totally screwed without any internet inside the hotel.

Stayed at this hotel 26th-27th of July. Check I. Went smooth. We were placed in room 116 on the first floor. Staff at check in had told us that the lift was broken and we would have to use the stairs. Had to carry luggage upstairs by ourselves. No help offered from staff. On Sunday 27th July at approx 5.30am we informed hotel staff that we are going to check out late and that there is an awful noise by the window. It was a pair of huge fans and they were as loud as a tractor. We asked a member of staff to come to our room and investigate. They came to the room and told us there was nothing that can be done regarding the noise coming from the “air con “ look-alike fans. Secondly, whilst informing the member of staff at reception regarding checking our late we had asked him to note down late check out for us and asked to confirm the check out fee as per Expedias information. I enquired whether the fee was £20.00 and check out was at 2PM to which I had a confirmation nod. At 12.45am on Sunday 27th one of the front of the house staff knocked on our hotel door to kick us out of the room. She’d then informed myself and my mate that the price of check out is £15 per hour after 11am and check out is1PM latest. I then proceeded to explain that we read on Expedia that late check out fees are stated as £20 and that her colleague had informed that late check out was 2PM. She then asked us to free up the room and head to reception. We packed our bags within 10 minutes and left the room.

Thoroughly disappointed in this hotel. We booked 3 rooms for 5 guests for 4 nights. Upon check in - 1 room needed to be switched because of a horrible sewage smell coming from the bathroom. Only 1 out of 3 rooms had a safe. We were informed the gym, in fact, cost £4.99 and was not included. All 3 rooms were in terrible condition. 1 room had a duct tape toilet seat, all 3 rooms had damaged baseboards, and cracked ceilings. The condition of our rooms felt like the bare minimum had been maintained. Paint splatters on the bathroom doors and furniture, etc As for the overall cleanliness… the rooms were not dusted, our bedroom had a massive stain on the bedding just below the flat sheet they laid down (we didn’t find this until the last night). We needed a top up of TP and were informed the hotel only had 1 roll left. One room had a man’s boxers, and women’s shirt left in the closet (assuming from the guests before). The neighbourhood is classified as a middle class neighbourhood, but would not recommend walking alone at night. I will say the one benefit was being close to the tube, and able to get to all the places we wanted to see, and staff were decent upon check in and out. We did not comment on our displeasure as there was nothing to be done at the time of stay. We recommend the hotel do a thorough maintenance/ inventory of hygiene and amenities.

Do not stay at this hotel, rooms smell extremely damp and there are bed bugs. Even after I left the hotel to check in to another hotel after finding blood stained sheets & was promised a refund I have still not received this

There was an ongoing smell of drains in the room and clear signs of mould inside the wardrobe

The bedrooms, bath and bathrooms are not very clean, and the waste bins are not emptied

I rarely complain but I had bed bugs in my bed. I woke up very itchy and saw the bedsheets had those black dots that indicate bed bugs. The room temperature was difficult to control and I couldn’t close the window that was open and the AC didn’t therefore help. The bathroom sliding door was very stiff and therefore couldn’t be closed properly. The staff were lovely but the cleanliness of the room was awful because of the bed bugs! I was so uncomfortable during the night because of the itching! I had such high hopes for this hotel and I’m really disappointed.

Only stayed for the night which I was glad about as the cleanliness of the room was not great. There were no hand towels in the bathroom and everything had limescale on it. The bathroom door also wouldn’t open or close unless you used all your strength as it kept catching on the carpet. Lack of extra pillows. Only given things for as if 1 person was staying. The shower backed up and the shower door had a massive gap in it so there was water all over even after a quick shower. There was also a really bad smell in the corridors and lift. The room was really small for the price. The staff were lovely though so I think the issues are more likely due to the age and upkeep of the hotel.

The hotel was disgusting -the rooms were disgusting; the stench was overwhelming in the halls and the room. The hotel is unlivable. We had two separate beat-up rooms, and the second room they had forgot to clean when we arrived, and the bed was not made and there was garbage in it upon arrival. We left after an hour and lost our 2 nights' stay payment but we simply could not stay. It felt like a low rate stay in Somalia

Cleaner never hoovered in 5 days or wiped down shelves in bathroom or room.Shower tray.was blocked.They sent maintenance up to unblock it he never cleaned up after him.We had to clean up ourselves and put bleach down afterwards because of the smell.

The hotel was kelt very clean . the air conditioner was not very good my room was hot . also there were fleas in the room. I saw a small black bug jump from the bathroom floor and was on my chest waking up. I got bites on my throat and ears as i coverd my whole body in a track suit amd long socks and my hear was exposed. I work in pest control and just was staying to sleepmand head out early each mornong of my stay so the accompadations were perfect and the location to transit and where i needed to be in the city was ideal. The front desk was kind and and made check in and out very easy. Hotel was very clean and was very affordable.

Not a bad place if you want to visit London, unfortunately our room greeted us with Bed Bugs, Hence the poor rating - otherwise that that it was ok.

The first room we were given had a terrible smell of damp as soon as we entered the room. On inspection, there was extensive obvious mould all around the bedframe, inside the wardrobe and in the bathroom. How it passed a cleanliness inspection I'll never know. Lady on reception took us to another room- the only other one that was available and there was an obvious drain smell but at least no mould. Turns out one side of this rooms electrics did not work so TV and bathroom light did not work. No opening windows and no working Aircon. So very stuffy. The two positives were that the bed was comfortable and the shower( in the dark) had good pressure. The place needs a thorough inspection and upgrade as the location is ideal.

Honestly, it was a nice hotel, easy check in and out, good breakfast deal but we had our room on floor -1 so no windows which made us feel very claustrophobic and want to get out. Maybe if they had warned us beforehand it wouldn’t be such a shock. Apart from that very clean , comfy bed and nice staff.

We had no air con for the 2 days we were here, the toilet seat was broken. The furniture was damaged, one of the lights was hanging of the wall

my friend and i stayed for 1 night. The twin room we were allocated was in the depths of the hotel. we used the stair case to reach the room, and we noticed a horrible smell all the way from the top of the stair case to the door of our room. it smelt like old dirty mop. The room was ok, albeit dark, as it had no windows. It felt quite claustrophobic. The tap in the bathroom sink was leaking so much, the floor was very wet in the morning. I told the desk staff on our departure of this. Based on our experience, we would not stay here again.

Pretty average as far as hotels go and about what should be expected for a hotel of a lower price point. However the room smelled faintly of cigarette smoke though in fairness we did not inform the hotel staff of this as we assumed it was likely a hotel wide issue. Small details of cleaning could be improved like showerheads having faint black mold and the toilet flush being very weak pressured. Pressure in the shower for water was really good and the air conditioning was also quite a nice feature on the other hand. I would say it's definitely not a 4 star hotel in terms of quality and there are probably better options for this price point, if you're not too fussy it's fine as a stay but I would recommend Travelodge over this imo.

Room was small, had to go over the bed to reach the window, one of which didn't have a safety latch. There was also 2 holes in the net curtains and bathroom could have been cleaner.

Wonderful staff, clean room and great location though lots of noise from corridors which impacted a good night sleep.

We got to our room which was very small and extremely hot air conditioning did not work window did not open we were given a portable fan which did not stand on it one you had to wedge it up did not tilt either light fixture beside the bed was very loose not secured tv remote was missing drawers in units did not open those that did were broken

Booked 3 rooms. 116 and 118 got no sleep due to noisy and vibrating aircon units. 129 different problems, no WiFi and no tv (internet tv only with no aerial). Toilet so close to towel rail you burnt yourself

Poor room condition. Huge bed and no space to walk around

Arrived to boiling hot room even though reception been to check all in order, asked reception to sort air conditioning as hottest day of year and no openable windows. Assured be ok on my return as was going out for food. On my return was worse! Again got reception up to be told was not working, room was like a sauna. Issued with a pathetic fan that was no help whatsoever. The attitude of reception was a problem, repeating himself saying no other rooms and I wasn't the only one this affected. After zero sleep asked as I left for management to contact me but did not happen. At 11am I rang hotel to be told that If I returned they would exchange rooms so they could clean the sauna to sell to some other poor soul. No apologies, nothing. Parkings a nightmare, areas rough as anything. Avoid at all costs. Did get manager email and sent complaint but heard nothing

My stay at the Maitrise was not a good experience. Firstly, when I arrived I had to wait 5-6 minutes before anyone appeared at the reception desk. When I made a comment, the young lady started to argue about the time and was insistent it was only 2 minutes. That’s not the point. I shouldn’t have to wait. On check out( 7.58am the following day) there was again no one on reception. The room I was allocated (115) was very scruffy with a lot of marks on the walls, marks on the bathroom mirror and the toilet wasn’t cleaned properly with dried urine stains on the toilet basin. The light switches by the bedside don’t work, and to switch them off you have to get out of bed, which seems to defeat the objective To add insult to injury, the full amount was taken from my credit card on the 15th September and a further £123.30 taken on the day of departure (21/9) . I have queried this second amount as it is unlawful for this payment to have been taken and Hotels.com contacted The Maiteise only to be told by the manager that it hasn’t been taken (I have illustrated the payment through my credit card bill). Overall, for the amount paid, the experience was really poor. I am not sure how the Maitrise Hotel has achieved a 4 Star status as it really doesn't represent the condition of the rooms or the service offered

The staff was super helpful. When I hadn’t slept in 20 hours and needed to check in early the desk clerk didn’t flinch even though it was still 30 minutes from early check in. When it became apparent that evening that the a/c was not working and it was blazing hot like a sauna in there. The clerk did not hesitate to explore every avenue, eventually moving me to a different room that was fantastic.

The hotel was adequate for my nights stay and close to the local train station and many pubs and shops. Lovely thriving area full of culture. My only gripe with the hotel was the fact that they wouldn't let us check-in early even though the online service let us do so and if we were to check-in at the reception it was a £30 charge. When I asked if I could use the toilet in reception it was round a corner in a very dark corridor which I had to use my phones torch to use the door code and on opening the door the bathroom was flooded with now toilet roll or hand wash. When check-in finally arrived so did many other people and there wasn't enough staff to cope. Some people complained that their room wasn't cleaned. Other than this it was fine

This was the most disgusting hotel I’ve ever been to. The staff ( ladies the the front desk) were rude and not helpful at all. We stayed there for 2 days because we had to switch rooms 5 times due to non working ac, poor cleanliness, shower and sink drains clogged! Absolute nightmare! Avoid this place at all cost….better to sleep in a tent!!!

On arrival there was only 1 lady at the small reception in a small area so you could clearly hear details concerning other people staying at the hotel or wanting to check in. The keys were not working for the rooms, so after waiting about 30 minutes to check in, a master key had to be used to let us into our room. There was no light in the room and very small bathroom and toilet. It seemed the materials for the room was the cheapest possible. We had the impression that they made the quality of the room as cheap as possible to make as much money as possible. Yes there was an apology when we finally checked and were taken to our rooms. I had to remind the staff that we do not have electricity in the room and this needs to be sorted. Upon leaving the next morning, the same lady on arrival the day before asked us about our stay. We said we were not happy especially starting with the check in process. Her best response was but we fixed it, rather than apologise and then explain that it was fixed. No explanation as to why the problems occurred. Too expensive for service and stay.

The hotel room was tired and in desperate need of a paint job. The bathroom was ok but the shower seal on the screen didn't work so the water from the shower flooded the bathroom floor. The bed was comfy , the room itself would have benefited from having a window that did not require a wedge to allow fresh air in . The do not disturb function on the door is an interesting concept, you can only use this if you are ok with a bright red light shining across the room whilst you try to sleep. The housekeeping service team were phenomenal, I returned from my day out to find my room immaculate, including fresh towels. I very much appreciated their care.

Stayed at this hotel 26th-27th of July. Check I. Went smooth. We were placed in room 116 on the first floor. Staff at check in had told us that the lift was broken and we would have to use the stairs. Had to carry luggage upstairs by ourselves. No help offered from staff. On Sunday 27th July at approx 5.30am we informed hotel staff that we are going to check out late and that there is an awful noise by the window. It was a pair of huge fans and they were as loud as a tractor. We asked a member of staff to come to our room and investigate. They came to the room and told us there was nothing that can be done regarding the noise coming from the “air con “ look-alike fans. Secondly, whilst informing the member of staff at reception regarding checking our late we had asked him to note down late check out for us and asked to confirm the check out fee as per Expedias information. I enquired whether the fee was £20.00 and check out was at 2PM to which I had a confirmation nod. At 12.45am on Sunday 27th one of the front of the house staff knocked on our hotel door to kick us out of the room. She’d then informed myself and my mate that the price of check out is £15 per hour after 11am and check out is1PM latest. I then proceeded to explain that we read on Expedia that late check out fees are stated as £20 and that her colleague had informed that late check out was 2PM. She then asked us to free up the room and head to reception. We packed our bags within 10 minutes and left the room.

Thoroughly disappointed in this hotel. We booked 3 rooms for 5 guests for 4 nights. Upon check in - 1 room needed to be switched because of a horrible sewage smell coming from the bathroom. Only 1 out of 3 rooms had a safe. We were informed the gym, in fact, cost £4.99 and was not included. All 3 rooms were in terrible condition. 1 room had a duct tape toilet seat, all 3 rooms had damaged baseboards, and cracked ceilings. The condition of our rooms felt like the bare minimum had been maintained. Paint splatters on the bathroom doors and furniture, etc As for the overall cleanliness… the rooms were not dusted, our bedroom had a massive stain on the bedding just below the flat sheet they laid down (we didn’t find this until the last night). We needed a top up of TP and were informed the hotel only had 1 roll left. One room had a man’s boxers, and women’s shirt left in the closet (assuming from the guests before). The neighbourhood is classified as a middle class neighbourhood, but would not recommend walking alone at night. I will say the one benefit was being close to the tube, and able to get to all the places we wanted to see, and staff were decent upon check in and out. We did not comment on our displeasure as there was nothing to be done at the time of stay. We recommend the hotel do a thorough maintenance/ inventory of hygiene and amenities.

Friendly, polite staff. Room was clean and had all you need for a short stay. I didn't use the restaurant as only there for the 1 night but it looked very good. Very close to the nearest station and within walking distance to 3 others too for getting around. Plenty of shops, bars and places to eat in the area. I used this for a trip to Wembley Stadium, and would do so again!

The Customer Service was terrible and left me traumatised. I booked for two nights and received my key card on first night so clearly checked in before midnight. In second night they booked out my room and another guest entered my room whilst zI was semi naked it was traumatising for me. A receptionist came banging on my door to get out the room even though I explained I was booked for two nights and was threatened that they will call the police if I didn't show my ID. I showed my ID and nobody got back to me about the admin error. I had to call reception who explained my booking was accidently deleted and they rebooked my room and they apologised they double booked my room. I had no apology from the receptionist how she banged on my door with a thteatening attitude. I couldn't sleep that night and checked out early as possible. I want a full refund for how I was left terrified and traumatised that someone would enter my room again.I will never come back to this hotel again or recommend it. In all the last 3 decades I have used hotels, I never been treated like this so poorly ever.

Excellent staff. Great location. Reasonable room rates ( a fabulous bargain ).

Great location on Kilburn high road, across from the station and an excellent local pub. Room was clean, well prepared every day and the bed was super comfortable. Good selection of tea and coffee in the room, didn’t try the street food in the restaurant downstairs but will do when I’m back next time.

The hotel was adequate for my nights stay and close to the local train station and many pubs and shops. Lovely thriving area full of culture. My only gripe with the hotel was the fact that they wouldn't let us check-in early even though the online service let us do so and if we were to check-in at the reception it was a £30 charge. When I asked if I could use the toilet in reception it was round a corner in a very dark corridor which I had to use my phones torch to use the door code and on opening the door the bathroom was flooded with now toilet roll or hand wash. When check-in finally arrived so did many other people and there wasn't enough staff to cope. Some people complained that their room wasn't cleaned. Other than this it was fine

Very nice hotel for the price. Very convenient for Wembley as on both overground and Bakerloo lines. Also a short bus journey from Camden Market. The room was air conditioned which is something I wish more hotels did in this country. Staff were friendly. Room was spotless except the air vent could do with a dusting. Some of the fixtures were perhaps a little worn but nothing excessive.

Close to public transportation and shopping.

The hotel is in dying need of an uplift. The bathrooms were rusty, not clean, the curtains held by small threads, old furniture, bad smell in the corridors and the room, the first day my door would not close, also could not use the safe as it was not working, the manager had to take it into his office to keep my valuables while I was out. Nothing happened but I didn’t feel safe at night in the area.

This was taken as a cheaper option for a weekend visit to London. It is well outside the attractions, but very well connected by public transport. Around the hotel wasn’t a great area. The condition of the hotel was so so. It was more like a b and b in condition with some parts nice like the bathroom, but then the room was very dated and a bad shape. Staff were ok, but when the turned over the room they didn’t leave any towels so I had to ask a few times for some. For £80+ a night it wasn’t great value.

Felt so unsafe, was so dirty and a woman had access to our door and let herself in whilst we were getting ready. no point in even getting a window room as the windows are boarded off due to the area being unsafe

Thoroughly disappointed in this hotel. We booked 3 rooms for 5 guests for 4 nights. Upon check in - 1 room needed to be switched because of a horrible sewage smell coming from the bathroom. Only 1 out of 3 rooms had a safe. We were informed the gym, in fact, cost £4.99 and was not included. All 3 rooms were in terrible condition. 1 room had a duct tape toilet seat, all 3 rooms had damaged baseboards, and cracked ceilings. The condition of our rooms felt like the bare minimum had been maintained. Paint splatters on the bathroom doors and furniture, etc As for the overall cleanliness… the rooms were not dusted, our bedroom had a massive stain on the bedding just below the flat sheet they laid down (we didn’t find this until the last night). We needed a top up of TP and were informed the hotel only had 1 roll left. One room had a man’s boxers, and women’s shirt left in the closet (assuming from the guests before). The neighbourhood is classified as a middle class neighbourhood, but would not recommend walking alone at night. I will say the one benefit was being close to the tube, and able to get to all the places we wanted to see, and staff were decent upon check in and out. We did not comment on our displeasure as there was nothing to be done at the time of stay. We recommend the hotel do a thorough maintenance/ inventory of hygiene and amenities.

Friendly, polite staff. Room was clean and had all you need for a short stay. I didn't use the restaurant as only there for the 1 night but it looked very good. Very close to the nearest station and within walking distance to 3 others too for getting around. Plenty of shops, bars and places to eat in the area. I used this for a trip to Wembley Stadium, and would do so again!

The room was clean and the hotel was well organized. There is not many food options around though. Only an Indian place in the lobby. The hotel has lots of transportation options with the Tube, buses and overground all a 5 minute walk. Other than that, totally recommend!

Ok but noisy (the next door restaurant that actually used to be the hotel’s dining room is now occupied by a noisy crowd). This was an unfortunate move.

Great location on Kilburn high road, across from the station and an excellent local pub. Room was clean, well prepared every day and the bed was super comfortable. Good selection of tea and coffee in the room, didn’t try the street food in the restaurant downstairs but will do when I’m back next time.

Got a very small room, otherwise very nice hotel with a gym and Chaiiwala attached, strong wifi signal which covers the hotel and both outside facilities

Windowless = below ground Quite disconcerting Food on site limited

The best thing about this hotel was the shower in our room. We were woken at 0630 on Sunday morning by the whole room shaking and the door rattling due to a washing machine on spin cycle on the floor above us (we were in a basement room). We reported to reception who really couldn't have cared less and blamed other guests (with a washing machine in their room???) At check-in we were asked if we wanted the breakfast in the adjoining cafe at a special offer price, which we bought, but the food was terrible, only the toast and baked beans were edible (the egg was so undercooked it was still raw in places) - don't waste your money, instead walk a few metres down the road to the Kish Persian restaurant who serve fantastic breakfasts and coffee.

The restaurant is no longer (was it ever?) part of the hotel. The room with a window is down steps past laundry and looks out at a brick wall. The flat screen TV was attached in a fairly rudimentary way to the wall. There was no tea in the room - just coffee. The bed was fine.

Very local Linked to restaurant and gym