Riad La Perle De La Médina

Our stay at Riad La Perle De La Médina began with a few logistical challenges upon arrival and some issues during our stay. These were addressed directly with both the property and Expedia, and we appreciate the efforts made to resolve them. With that behind us, we feel it’s more meaningful to focus on the individuals and aspects that truly shaped our experience. What stood out most was the dedication of the manager, Omar. Once aware of our concerns, he went well beyond what should reasonably be expected of one person—consistently checking in, listening attentively, and doing everything within his control to make our stay as comfortable and pleasant as possible. His professionalism, care, and genuine desire to make things right had a meaningful impact on our time there. It was clear that Omar was often compensating for broader operational gaps, and his efforts deserve strong recognition and institutional support. With improved systems and additional support in place, his commitment and capability could be even more effectively realized. Another highlight of the riad is its excellent proximity to the Medina, which greatly enhanced our visit and made exploring Fes both easy and enjoyable. While our stay had its challenges, Omar’s dedication and the riad’s location near the Medina were significant positives. His hard work did not go unnoticed and is sincerely appreciated.

The employees are really nice and helpful! But the rooms need to be worked on. We got a suite where the bathroom had this Oder that we could not sleep at night!! But overall had a good time.

A horror story, pls avoid: Disgusting bathroom, soiled bathmat, bathtub that has a hollow support, sad-looking thin bath towels, no cleaning service, dingy lighting, no hot water, the list goes on. This riad also gave us the wrong room the first night, and owner did not apologize or see a need to compensate us for the inconvenience. Very puzzled by the good rating. We recommend a no for this riad. In contrast to owner, staff tried to be helpful by packing a breakfast for our early check out and bringing suitcases down - which was thoughtful.

The property lists free parking as an included benefit, but has no such parking to offer. When I asked where to park my vehicle I was told to find a place on the street. That is not free parking. Despite an empty hotel, I was given a room on the fourth floor of a hotel with no elevator, which felt unhelpful. The building is a gem, which is worth seeing as an example of local and period architecture. It is difficult to find and should probably come with arrival instructions.