Killaloe Hotel & Spa

Sehr hilfsbereites Personal; hatte Kleidungsstück im Zimmer vergessen; wurde mir per Post nach Dublin weitergeleitet.

The rooms were basic, with a broken window and leaking showers, as well as loose sockets and a broken socket. Whilst these issues were reported no maintenance was undertaken during our three-night stay. Cleaning could do with some improvement, with cobwebs in the room, but more concerningly no evidence of cleaning of corridors and stairways with visible rubbish on the move for the duration of our stay. The spa was also closed during our stay, which hadn't been notified at the time of booking. The breakfast was broadly good although a lot of glasses were dirty. The staff were all friendly. Overall great location but the hotel is in need of a deep clean and some significant maintenance works, including rectifying a leak in the hallway outside our room that was ongoing for a number of days.

This was, without question, the worst hotel experience we have had using Hotels.com in the last 10 years. For reference, this has been well over 50 hotels. The Killaloe Hotel is billed as a sophisticated 4-star establishment and charges accordingly. I briefly note that there was no coffee in the room (only tea), and the coffee for breakfast was so bad it was undrinkable. However, you can pay €4 for a cappuccino (something I have never been charged for at a 4-star hotel, and admittedly was decent). All in all, the breakfast was average. Far, far worse was the room and service. Our room was dirty and dated: cobwebs on the walls and ceiling, smudges all over the one little window, mold in the bathroom, bath scum in the tub, candy and stains on the carpet, layers of dust on the headboard, so thick that I could write "DUST" in big capital letters. When we turned the light on in the bathroom, we got moving shadows from a suddenly alive insect colony inside the light. Here is where things become appalling. We mentioned all this the morning after our first night. When we came in late for our second evening, all was unchanged except the DUST note written in dust! In fairness, at the end of our stay, we shared a stack of photos, including a video of the insect hive, to the management and staff and stressed there is no way to defend this as representing a 4-star hotel. I think (and I hope) that were truly embarrassed. In any case, they gave us half off, which seemed reasonable.

Lovely welcome, clean, comfortable, quiet room. Great breakfast, all the staff welcoming & helpful.

Our room was very big and very clean. The area was just off the marina so it was calm & quiet. Our breakfast the next morning was outstanding. The best eggs Benedict!