Berghotel Schauinsland

We were underwhelmed upon arrival after a very long journey. The hotel needs some updating as seems quite tired. It just needs freshening up, not changing the character as a lovely property. Some of our light fittings and electric points were not working in our room and the balcony furniture had seen better days, which was a shame with such a beautiful view that we could not sit outside. We also kept tripping over the square overlay carpet coverings in the room. We were unsure of their reason. We did think the bathroom was large and airy, well cleaned. When we arrived we needed to eat but nothing was open within the area and we had to drive to a supermarket. The breakfast was nice.

Beautifully situated for wonderful views of the valley below. Good parking. The proprietor, Ingolf, is a really likeable extrovert with good English. Best not to mention World Cup, Germany, however!!! Breakfasts are good with occasional treats. Our room was large, plenty of storage, clean with a table for four - good for takeaways etc. (no chambermaid, but not needed anyway) balcony more than adequate for that evening tipple. No lunch or evening meals, but no problem. Beer, soft drinks in large fridge - honor system used. Braunbergstuble further up the hill (watch out for small pointer signs) welcoming, excellent with large meals and Credit cards accepted. Hotel Hirsch in town, Credit cards not accepted and told after the meal. All in all a lovely break.Thank you Ingolf.

Great hotel literally a few minutes walk from the Black Forest. There is a local swimming pool nearby there you get free access to as part of your stay and lots of restaurants nearby in the village. Just be aware there was no air-con in our room as listed on the app, but thankfully didn’t need it. Other than that was a pleasant stay.

Pretty good room overall. Didn't have a fridge, but overall was good. Breakfast was good, but there was limited choice on the buffet. View was beautiful, that alone was worth the stay. Beds were pretty comfortable too.

Due to roadworks and a traffic accident during our journey, we arrived at your hotel approximately 1.5 hours later than planned. The delay was entirely beyond our control. However, when we arrived at the hotel, we were extremely disappointed to find that it was closed. All doors were locked, and the hotel staff had already left the premises. We repeatedly tried to contact the hotel by phone, but no one answered our calls. As a result, despite having a valid reservation, we were unable to access our accommodation. We are a family with three children, and in the middle of the night we were forced to search for another hotel. This caused us significant stress, inconvenience, and additional expenses. It took us several hours to find alternative accommodation, and having to wait late at night with three children was an extremely difficult and exhausting experience. This situation is unacceptable in terms of customer service and guest safety. Although our delay was caused entirely by circumstances beyond our control, we received no assistance, no communication, and no alternative solution from the hotel. We respectfully request that our complaint be taken seriously, that our financial losses and the distress we experienced be properly considered, and that we receive an explanation along with appropriate compensation for the inconvenience and hardship caused.