The Black Bull Hotel

Sehr gute Lage am C2C. Das Hotel ist etwas heruntergekommen. Das Bett war unbequem. Das Abendessen war sehr gut, Preis/Leistung stimmte. Leider gab es kein Frühstück.

Room was freezing with no heating, both radiators not working. No bedside table, kettle just on the floor. Bedside lamp not working. No lampshade just a solitary bulb. Single pane glass window which was broken. Wooden toilet seat was warped and dirty due to excessive moisture intake.

It's very noisy at the weekend. Could use some updates and refresh in the accommodation.

The room wasn’t big or fancy, but we didn't need big or fancy. We needed a good night's sleep and a welcome from a brilliant human. We got both, and Fran was a multi-tasking, dart-offering smiley force of happiness, which I really neded. We visited Kirkby Stephen for sad reasons, but we left with a smile.

The member of staff checking us in was brusque and unwelcoming. The first thing she said was that there was no kitchen tonight. She didn’t say sorry or advise other places locally. She practically threw the key at us and told us to fill in the breakfast order form as soon as possible as she wanted to finish her shift. Her attitude made us think we wouldn’t be having a drink there either so we went to the Pennine Inn a few doors down where they had polite staff and decent food. The member of staff that provided breakfast was polite and pleasant. Our room (1) on the top floor was next to the airing cupboard and boiler tank so was stifling hot all night. We were the only guests staying there so have no idea why we were put in that room. We only stayed one night as we were doing the C2C. Wouldn’t stay there again even if desperate. I would advise the manager that it may be courteous to advise a potential guest in an email that the kitchen isn’t open when they are staying.