Silks Place Yilan

適合大人小孩的活動很多

活動不錯，但是退房後什麼器材都不能再用，相當可惜

The hotel has amazing facilities for children including battery powered cars for the kids to drive around the hotel. Crazy and fun. Free cinema tickets for the multiplex in the adjoining shopping centre and a good swimming pool.

Excellent for family with lots of things to do full of fun and many happy returns, it us my 4th time there

遇到房間在裝修，商家直接幫忙免費升級，家庭四人房直接升級豪華雙人套房（直接升四個等級！），不愧是等級第二的房間太讓人驚艷了！覺得自己才住一晚有點虧😂，之後絕對會再二訪！要過去玩一定要住兩個晚上才玩得到東西，住一天行程真的太趕了！第一天中午12:30就能先辦理入住手續，辦完就可以先去游泳，所以泳具一定要分開放！一定要先拿出來噢！我自己還傻傻跟行李放一起，少了很多玩樂的時間。為什麼要住第二晚？因為可以電影畫完午夜場，睡到9點吃早餐再繼續玩其他設施！大部分設施要早上9:00過後才會開放！

用了泳池跟趣七樓都很滿意, 但晚上尋寶趣是惡夢, 櫃檯請我們8:10報到, 準時到要無聊坐大廳地板等別人到8:30, 然後帶隊大哥經驗不夠, 13個小孩一路上不斷有人不見或上廁所, 不斷等等等, 不能先約下個地點嗎？小孩吐了要洗也是大家等, 活動表定到9:30, 9：30還在家樂福湊300元的東西分送13位小孩, 等結帳排超長, 後面還有一關沒跑, 小朋友睡覺時間到了哭鬧, 我們提早離開, 帶隊大哥只冷漠的說背心吊牌還來, 回大廳才發現其他隊早已散會, 建議8:30再到跟對帶隊的; 最後回房門卡打不開門, 第一次住飯店遇到這種鳥事, 按門鈴狂打電話室友睡著沒開, 我還以為走錯間, 回櫃檯找協助, 還說我們自己反鎖, 這部分已無法釐清真相, 隔天吃完早餐房內沒人, 門卡一樣開不了, 可感應電梯卻不能開門, 真是見鬼, 又去櫃檯換門卡, 超級糟糕又不愉快的經驗，

Every good part of this hotel is about kids. Parents will have very quality rest when staying here.

We had a delightful family stay at this hotel! The breakfast was fantastic, offering a wide variety of delicious options to start our day. The kids especially loved riding their motor car and bike outside the room walkway—it was such a thoughtful touch for families. The staff’s excellent customer service truly stood out; they were attentive and friendly throughout our stay. However, the cost of the stay was on the higher side, which made it feel less value-for-money. Additionally, the swimming pool was a letdown, as it looked old and not well-maintained. Despite these drawbacks, the overall experience was enjoyable, thanks to the family-friendly activities and exceptional service.

Silk Place Yilan is a very popular destination for young families as it caters to the needs of younger children. We came for a weekend because our 7 and 9 yo children REALLY want to ride the motorcycles in the hotel (as advertised online). We reserved the family room only to find out those rooms DO NOT come with a motorcycles/automobiles because our room is on the 11th floor. Unless you reserve the 8th, 9th, or 10th floor rooms, your room does not come with a car/motorcycle for your child(ren) to drive in. This was not clear on the website at all. The children can still drive on the 8th floor in the fastasical castle area but it's only limited to that space. There is no motorcycles available on the fastasical castle tho. It was disappointing to learn of this fact after we arrived and there was nothing the staff can do about it since all the rooms have been reserved. Nonetheless, we enjoyed the organized events (hide-and-seek in the mall during off-hours, scavenger hunt and BINGO night for a chance of a free one-night-stay). For the price we paid (USD$750+ per night), I didn't expect anything less. The staff was friendly overall and the breakfast buffet was good. There are drinks and snacks available throughout our stay in the various cafe/play area in the hotel.

Carstel is no longer available to foreign visitors but only for Taiwan guests.

客房乾淨，服務人員很有禮貌，對兒童非常友善

Clean and comfortable room with serviceable features. Very kid friendly hotel, highlight being the cars on level 8. The buffet breakfast was pretty average. The famous restaurant lived up to it's reputation.

房間乾淨

Very clean and comfortable. Staffs are so kind and it offers lots kinds of option for the breakfast which is also high quality and yummy.

覺得清潔度不夠 肉眼可見很多灰塵

剛入住發現床頭有灰塵，反應之後服務人員就來處理，希望再注意清潔品質

少一顆星的原因： 1. 櫃檯check-in沒有看到本人證件，也沒有跟本人確認，直接把房間給了沒有提供任何證明的家人（僅詢問名字、車號）。 2. 房間有出現很小的蟑螂，需要注意清潔問題。

環境整潔舒適，我們十分滿意。

已經數不清來了幾次 這裡應該是我來過最好的飯店 不論在服務品質 房內清潔 用餐環境 都是讓我找不到批評. 只有大力推荐 今天很晚才check-in , 很開心也升等大一點房間 讓一家五口睡的更舒服.

房間乾淨 人員服務好

Clean and comfortable room with serviceable features. Very kid friendly hotel, highlight being the cars on level 8. The buffet breakfast was pretty average. The famous restaurant lived up to it's reputation.

每次住宿都有一樣的舒適感，尤其是對於房務的要求，總是馬上處理，真的是很棒的住宿體驗

Very clean and comfortable. Staffs are so kind and it offers lots kinds of option for the breakfast which is also high quality and yummy.

出色的親子酒店，這是我見過，有歷史的酒店還能打理得這麼好，住進房間一點不覺得不舒適，空間感十足。而且飯店使用上乘的品牌，也十分闊綽，讓客人可以試在地享受親子旅行。 活動內容孩子也十分喜歡。

環境整潔舒適，我們十分滿意。

已經數不清來了幾次 這裡應該是我來過最好的飯店 不論在服務品質 房內清潔 用餐環境 都是讓我找不到批評. 只有大力推荐 今天很晚才check-in , 很開心也升等大一點房間 讓一家五口睡的更舒服.

Property is linked to a mall with huge supermarket. Plenty of activities for children. Only feedback was bed is too soft. Sleep was uncomfortable

非常好的親子飯店，小朋友愛所有的一切。床很舒服，備品給的很大方，員工也非常有耐心+禮貌。

窗簾與浴室的捲簾開關的聲音有點大，希望可以改善，其他都很不錯

The staff are really friendly and efficient. Great activities planned for kids!

每次住宿都有一樣的舒適感，尤其是對於房務的要求，總是馬上處理，真的是很棒的住宿體驗

很新鮮，但服務人員態度有加強空間

用了泳池跟趣七樓都很滿意, 但晚上尋寶趣是惡夢, 櫃檯請我們8:10報到, 準時到要無聊坐大廳地板等別人到8:30, 然後帶隊大哥經驗不夠, 13個小孩一路上不斷有人不見或上廁所, 不斷等等等, 不能先約下個地點嗎？小孩吐了要洗也是大家等, 活動表定到9:30, 9：30還在家樂福湊300元的東西分送13位小孩, 等結帳排超長, 後面還有一關沒跑, 小朋友睡覺時間到了哭鬧, 我們提早離開, 帶隊大哥只冷漠的說背心吊牌還來, 回大廳才發現其他隊早已散會, 建議8:30再到跟對帶隊的; 最後回房門卡打不開門, 第一次住飯店遇到這種鳥事, 按門鈴狂打電話室友睡著沒開, 我還以為走錯間, 回櫃檯找協助, 還說我們自己反鎖, 這部分已無法釐清真相, 隔天吃完早餐房內沒人, 門卡一樣開不了, 可感應電梯卻不能開門, 真是見鬼, 又去櫃檯換門卡, 超級糟糕又不愉快的經驗，

少一顆星的原因： 1. 櫃檯check-in沒有看到本人證件，也沒有跟本人確認，直接把房間給了沒有提供任何證明的家人（僅詢問名字、車號）。 2. 房間有出現很小的蟑螂，需要注意清潔問題。

已經數不清來了幾次 這裡應該是我來過最好的飯店 不論在服務品質 房內清潔 用餐環境 都是讓我找不到批評. 只有大力推荐 今天很晚才check-in , 很開心也升等大一點房間 讓一家五口睡的更舒服.

We had a delightful family stay at this hotel! The breakfast was fantastic, offering a wide variety of delicious options to start our day. The kids especially loved riding their motor car and bike outside the room walkway—it was such a thoughtful touch for families. The staff’s excellent customer service truly stood out; they were attentive and friendly throughout our stay. However, the cost of the stay was on the higher side, which made it feel less value-for-money. Additionally, the swimming pool was a letdown, as it looked old and not well-maintained. Despite these drawbacks, the overall experience was enjoyable, thanks to the family-friendly activities and exceptional service.

員工服務非常到位

很幸運，因為房間整修而被升等，但櫃檯人員的態度和禮貌可以再提升些，因被升等在退房時表示感謝，辦理退房的女士除了態度冷淡外還一再重複的表示「這不是常態下回入住不能以這⋯⋯⋯」我真心表示感謝並沒有客氣當福氣的意思，不需要如此一再強調壞了我的好心情

服務親切有效率

The hotel has amazing facilities for children including battery powered cars for the kids to drive around the hotel. Crazy and fun. Free cinema tickets for the multiplex in the adjoining shopping centre and a good swimming pool.

Everything under one roof. Very kid friendly. Perfect for families with young kids.

遇到房間在裝修，商家直接幫忙免費升級，家庭四人房直接升級豪華雙人套房（直接升四個等級！），不愧是等級第二的房間太讓人驚艷了！覺得自己才住一晚有點虧😂，之後絕對會再二訪！要過去玩一定要住兩個晚上才玩得到東西，住一天行程真的太趕了！第一天中午12:30就能先辦理入住手續，辦完就可以先去游泳，所以泳具一定要分開放！一定要先拿出來噢！我自己還傻傻跟行李放一起，少了很多玩樂的時間。為什麼要住第二晚？因為可以電影畫完午夜場，睡到9點吃早餐再繼續玩其他設施！大部分設施要早上9:00過後才會開放！

Property is linked to a mall with huge supermarket. Plenty of activities for children. Only feedback was bed is too soft. Sleep was uncomfortable

Very good for kids and as well for adults’ shopping

地點好 設備齊全 讓人進到飯店就不想出來了

大廳很吵雜 早餐等候混亂等候太久選擇不吃，提早退房離開

Clean and comfortable room with serviceable features. Very kid friendly hotel, highlight being the cars on level 8. The buffet breakfast was pretty average. The famous restaurant lived up to it's reputation.

Very clean and comfortable. Staffs are so kind and it offers lots kinds of option for the breakfast which is also high quality and yummy.

The design of the hotel is superb for kids who can drive as much as they like. The staff is helpful and nice. The food is scrumptious. We enjoyed a lot!

已經數不清來了幾次 這裡應該是我來過最好的飯店 不論在服務品質 房內清潔 用餐環境 都是讓我找不到批評. 只有大力推荐 今天很晚才check-in , 很開心也升等大一點房間 讓一家五口睡的更舒服.

We had a delightful family stay at this hotel! The breakfast was fantastic, offering a wide variety of delicious options to start our day. The kids especially loved riding their motor car and bike outside the room walkway—it was such a thoughtful touch for families. The staff’s excellent customer service truly stood out; they were attentive and friendly throughout our stay. However, the cost of the stay was on the higher side, which made it feel less value-for-money. Additionally, the swimming pool was a letdown, as it looked old and not well-maintained. Despite these drawbacks, the overall experience was enjoyable, thanks to the family-friendly activities and exceptional service.

早餐跟前次入住相比之下，有退步，除此之外，一切都ok

Silk Place Yilan is a very popular destination for young families as it caters to the needs of younger children. We came for a weekend because our 7 and 9 yo children REALLY want to ride the motorcycles in the hotel (as advertised online). We reserved the family room only to find out those rooms DO NOT come with a motorcycles/automobiles because our room is on the 11th floor. Unless you reserve the 8th, 9th, or 10th floor rooms, your room does not come with a car/motorcycle for your child(ren) to drive in. This was not clear on the website at all. The children can still drive on the 8th floor in the fastasical castle area but it's only limited to that space. There is no motorcycles available on the fastasical castle tho. It was disappointing to learn of this fact after we arrived and there was nothing the staff can do about it since all the rooms have been reserved. Nonetheless, we enjoyed the organized events (hide-and-seek in the mall during off-hours, scavenger hunt and BINGO night for a chance of a free one-night-stay). For the price we paid (USD$750+ per night), I didn't expect anything less. The staff was friendly overall and the breakfast buffet was good. There are drinks and snacks available throughout our stay in the various cafe/play area in the hotel.