Is parking available at the property?

Yes, free self-parking is available on-site. There is also valet parking available for a fee of MYR 30 per stay.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 6:30 AM to 10:30 AM for a fee of approximately MYR 68.00 for adults and MYR 34.00 for children.

Does the property allow pets?

Pets are not allowed at the property. However, service animals are exempt from this policy.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM until 11:59 PM, and check-out is at 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.

What accessibility features does the property offer?

The property features elevators, wheelchair-accessible public washrooms, a registration desk, and limited wheelchair accessibility throughout. There is also a stair-free path to the entrance.

Where is the property located in relation to key landmarks?

The property is located in Batu Ferringhi, just a 1-minute drive from TeddyVille Museum and 7 minutes from Ferringgi Beach. It is approximately 4.6 miles from Gurney Drive and 5 miles from Gurney Plaza.

Does the property have a swimming pool?

Yes, there are 2 outdoor swimming pools available. Pool access is from 6:00 AM to 10:00 PM.

What are the policies for guests staying with children?

Children 18 years old or younger can stay for free when occupying the parent or guardian's room, using existing bedding. The property also offers a children's club and various games and toys for kids.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of MYR 140.00 per night. Advance request is required for rollaway beds, and the availability of cribs is not specified.

DoubleTree Resort by Hilton Penang

Average nightly price at DoubleTree Resort by Hilton Hotel Penang by month, last 12 months (USD)
Month	Average price
January	$81
February	$106
March	$77
April	$76
May	$102
June	$76
July	$80
August	$83
September	$70
October	$72
November	$69
December	$112

What guests think

At DoubleTree Resort by Hilton Hotel Penang, guests highlight a generous breakfast, while noting a remote, not very walkable location and beach access that is across the road and less suitable for swimming.

Rooms are generally large and comfortable for families, but several reviews describe dated decor, damp or musty smells, and maintenance issues like weak air-conditioning or faulty fixtures. Service is commonly warm and helpful, though check-in and housekeeping can be slow. The pool, kids areas, and gym are popular, but the pool can be crowded or under maintenance and Wi-Fi reliability varies. Expect a quiet, family-oriented resort stay best suited to relaxing on site and using transport for outings.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Pool, kids facilities, and gym are popular, and the spa receives praise. Downsides include occasional pool closures or crowding, variable Wi-Fi, tight parking, and beach access via a footbridge to a small, rocky shore.

Related guest reviews

8

Kerry

Feb 18, 2024

·

Stayed 3 nights

Wifi was down one day

8

TORU

Mar 26, 2025

·

Stayed 2 nights

as a maintenance, pool wasn' availabl, that was sorry.

8

Iain

Aug 25, 2025

·

Stayed 6 nights

Reasonable stay at this hotel, they had kids club & a pool. Breakfast was ok but had limited western options but it is in Malaysia! Location isn’t great as to go up to Batu Ferringhi you would need a car or taxi

10

Ricky

Mar 15, 2023

·

Stayed 2 nights

Very nice stay and the room is spacious. The only downside is the pathway for the indoor parking is very narrow so its a bit hard to drive in and out of the hotel

10

Jens

Feb 28, 2026

·

Stayed 4 nights

Fine værelser. Dejlig pool. Ligger ikke i nærheden af byen - men hotellet tilbyder gratis shuttle bus. Stranden Er ikke så meget ved.

Translate

4

Annette

Mar 4, 2025

·

Stayed 4 nights

Nice staff, comfy bed and good breakfast. The room had an uncomfortable musty smell. Our friends changed room several times. The seaview was only partial from the balcony. From inside the room the view was the back of another building. The pool was small and crowded, no chance for a swim. The hotel is far from town and the road i often very crowded

10

Andrea Lyndal

Apr 25, 2025

·

Stayed 8 nights

Great staff - great pool area. Breakfast is fabulous. Room was clean and serviced daily by the nicest young man. The gym was was well appointed. The Spa for massages was wonderful. The carpets in hallways and walls in hallways to rooms could be deep cleaned.

6

Mikko

Mar 14, 2025

·

Stayed 4 nights

No pool, just a shuttle to a another hotel. No notice of this when booking. First room had a broken aircon, got upgraded to suite, which was great. Very bad wifi. Awesome breakfast.

6

Louise

Feb 10, 2026

·

Stayed 2 nights

The rooms themselves were very spacious and the pool area was very clean with comfortable loungers. Breakfast was also tasty with a good mix of western and local food. Th reason for my 3 star review is that it is advertised as having direct access to the beach when actually it is across an over pass and tou have to scramble across boulders to reach the sand. The second point is that it is advertised as being 16 mins walk from the night market when it’s actually 45 min walk and roads are so windy with no pavement that it would not be safe to do so. However the hotel is on a bus route which is super handy as bus to Batu Ferranghi area costs 1.40R and only takes 5 mins.

10

haidong

Apr 26, 2024

·

Stayed 2 nights

Good to stay for vacation. We booked a room with ocean view, very enjoyable. Swimming pool and gym are good.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is inconsistent: multiple reviews note musty or damp odors, dust or mold, stained linens, and uneven housekeeping, while others report clean rooms or common areas.

Related guest reviews

6

Hong Ngoc

May 12, 2024

·

Stayed 1 night

The room facilities are dated and not so clean. You can see black mark on the duvet and the blankets in our twin room was having moldy smell. The toilet’s wall and corner are moldy and rusty. When the room’s floor is wet, it would not dry until the next morning. The beach opposite the hotel is full of rocks and cannot swim there at all. Not a really nice location comparing to the price we paid. On the next day, we moved to another apartment in Gurney Drive which was cleaner, cheaper and much nicer

8

Chieh Sze

Jun 6, 2025

·

Stayed 3 nights

I am really impressed with how attentive and consistent the service of all the staff was. They are always smiley, friendly and cheerful. Makes the stay a comforting one. Location is abit off from city centre, so it is a nice place to chill and relax if your intention is to get away from crowd. I only have 2 feedback for improvement: 1. The breakfast food is wonderful, but I feel that there can be slightly more meat options. 2. My room has a slight musky smell, and there are visible balls of dust on the wall or bed frame. The AC filter on the ceiling right outside the bathroom is choked full of dust, probably not cleaned for very long. There were times I sneezed in the room, and since I have no allergy, it must be the dusty AC causing it. Cleanliness inside my room definitely can be better. Overall, it is still a good stay. Thanks!

10

Matthew

Oct 15, 2025

·

Stayed 3 nights

The Hilton Double Tree is a quiet and clean property with great staff located just a short 10 min drive from the busier Natu Ferringhi area. This is a great property for families with children and there are family rooms (connecting doors) available. There is a small beach across from the hotel that is quiet but suitable for beach activities.

4

Caleb

Sep 1, 2023

·

Stayed 4 nights

There was blood stains on the bed sheet. Apologized and that was it.

8

EE LING

Nov 14, 2023

·

Stayed 1 night

The towel sticks with hairs , curtains with blood stains

10

Ahsan

Sep 5, 2025

·

Stayed 2 nights

The first room that we went into was ok but very dirty and smelt like mould, did not expect that from Hilton, as the name does associate to the room standard Then we were given a different room, good room all was nice but dirty floor, hair in fridge, main door not shutting properly, cabinet with fridge in it rotting from the legs, water dripping from ceiling due to condensation, again don’t go with the name please The lobby and swimming pool area is amazing though.

6

Mrs Kiran

Oct 14, 2024

·

Stayed 2 nights

The room smelt musty and damp and the bedsheets felt wet so not a comfortable sleep

2

Allan

Oct 30, 2025

·

Stayed 2 nights

Information provided was extremely misleading. Quality was so bad that it should never be recommended to your hotels.com customers at all. No hot water, even faucet was broken, dirty bathroom, yellowish tower with smell, everything else were deteriorating. Customer service was equally poor.

2

Vonny

Aug 12, 2025

·

Stayed 4 nights

Food was ok. They never change the sheet, i stayed 4 days. The pic they advertise not the same with what was given, no carpet, room dirty and had an old dingy odor.

4

Kylie

Aug 24, 2025

·

Stayed 3 nights

Aircon is shocking. Room felt damp. Black mould on vents and in room on lamp shade. Staff are pleasant. Facilities need upgrading

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Many rooms are spacious and comfortable, with family suites, balconies, and sea views available. Others feel dated, with humidity, weak or noisy air-conditioning, and occasional issues such as faulty locks, fixtures, or worn furnishings.

Related guest reviews

6

Fumihiko

Sep 24, 2025

·

Stayed 2 nights

部屋の湿度が半端ない。。洗濯物が乾かないどころか、どんどん湿っていくし、普通に掛けてる洋服も湿ってきて不快だった

Translate

10

Chris

Feb 21, 2025

·

Stayed 4 nights

Large and comfortable room, nice shower, room safe and everything else you would need. I’m not sure how old the hotel is but it is just starting to feel a little dated in the rooms. Staff were super friendly and helpful, also nice to have the pool table and a few other activities in the lobby. We had an issue with the fridge not working in our room which they resolved straight away. Gym was decent size and very quiet when we were here also. It is in a bit of an odd location where you must get a Grab everywhere but they are cheap and available.

10

Benjamin

Jul 16, 2024

·

Stayed 3 nights

The staff and service were excellent. The family suite was the first time we ever got such a room. Perfect for our family of 5. Although 2 of our kids had to share a bed it was big enough for them! Definitely enough space for an extra bed if we had wanted to order it. The room was super spacious. With a large living n dining area. Only 4 dining chairs but with a roller office chair, we could sit down as a family to meals. We were there to chill and it was a real relaxing time. We got ocean view so sunsets were amazing.

10

Radha

Dec 23, 2025

·

Stayed 2 nights

The room was clean, spacious and comfortable. The bed was very comfy and gave us a good night's rest. Room service was efficient too.

6

Peter

Dec 19, 2024

·

Stayed 3 nights

Breakfast was good with a large selection , construction site right next door with load banging all day , also maintanence work being carried out in the hotel , the room felt really damp with a musty smell , food and drink prices in the hotel were rather high

8

Muhammad Imran

Sep 17, 2024

·

Stayed 2 nights

Staffs are friendly and helpful. Room 611 not ready on time, room ready close to 6pm. TV in the room 611 not working.

6

Mikko

Mar 14, 2025

·

Stayed 4 nights

No pool, just a shuttle to a another hotel. No notice of this when booking. First room had a broken aircon, got upgraded to suite, which was great. Very bad wifi. Awesome breakfast.

6

Hazel

Jun 5, 2025

·

Stayed 4 nights

Room wasn’t ready when we arrived and it was hard to close our door.

6

Louise

Feb 10, 2026

·

Stayed 2 nights

The rooms themselves were very spacious and the pool area was very clean with comfortable loungers. Breakfast was also tasty with a good mix of western and local food. Th reason for my 3 star review is that it is advertised as having direct access to the beach when actually it is across an over pass and tou have to scramble across boulders to reach the sand. The second point is that it is advertised as being 16 mins walk from the night market when it’s actually 45 min walk and roads are so windy with no pavement that it would not be safe to do so. However the hotel is on a bus route which is super handy as bus to Batu Ferranghi area costs 1.40R and only takes 5 mins.

8

Felicia

Sep 24, 2024

·

Stayed 4 nights

I wasn't wowed by this hotel or the dining choices but the staff was lovely, the food was good and the view from my terrace room was beautiful. the resort can use a little refresh as the furniture was a little worn and the decor a little tired. I was surprised that the mini bar remained unfilled the whole time I was there as I thought the terrace rooms included a stocked mini bar. I guess I could have complained but I just kept on thinking they would get to it. I will know better for next time.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly, attentive, and helpful. Reports of slow check-in, delayed room readiness or housekeeping, and occasional pushy or unhelpful assistance also appear.

Related guest reviews

10

Coraviece

Mar 7, 2025

·

Stayed 4 nights

Excellent customer service from front desk to room cleaners, to kitchen staff. Very grateful for Alex and Shalene, and the entire team!!

10

Jia ni

Sep 16, 2025

·

Stayed 2 nights

Our stay at this hotel was nothing short of delightful. At check-in, we discovered that our reservation had inadvertently been made with breakfast for one adult and one child. The front desk staff, however, handled the matter with remarkable professionalism and courtesy, immediately rectifying the error without imposing any additional charge. This gracious gesture set a truly positive tone for the remainder of our visit. Throughout our stay, the service was exemplary, the ambiance refined, and every detail carefully attended to. Genuine hospitality of this caliber is rare, and we are deeply appreciative of the team’s efforts in ensuring our comfort and satisfaction. I would highly recommend this hotel to anyone in search of exceptional service, elegant surroundings, and a memorable experience

4

Hamish

Sep 20, 2025

·

Stayed 7 nights

We booked a family stay for six people at the DoubleTree Penang and, while there were some positives, our overall experience was disappointing. Positives: • The complimentary family dinner offered after the first night’s incident was thoughtful and much appreciated. • Staff were polite in their written replies and eventually tried to follow up by phone. Concerns: • Despite booking for six, we arrived to find only there were less towels, amenities and the sofa bed in our room had not been made up. • We raised these issues with the front desk on the first day, yet they were still not resolved the following morning. • Because our “actual rooms” were not ready after the first night’s incident, we had to pack and unpack more than once. This took away valuable time from our short family trip. • When we expressed our disappointment, the initial response felt generic and failed to address the inconvenience. Only after we pushed again did the team ask what they could do to help. The staff eventually reached out and asked how they might improve our stay, but the repeated delays and the need for us to chase basic standards left a lasting negative impression. Overall, while individual staff members were courteous, the service and attention to detail fell well below the level we expected from a DoubleTree property. We hope management reviews their processes so future guests don’t have to go through similar disruptions.

2

Shaiphali

Jul 28, 2023

·

Staff will discourage you to take Grab by saying Grab does not come here sooner which is not true and then will bring a driver on 50 MYR per hour minimum four hour and will force you to take tours. Driver they get will not start aircon until asked for. Cleaniness is pathetic , staff will forget to change towels have to constantly call them. And food is ok and is not that great or. Die for.

4

Soon Yong

Jun 23, 2024

·

Stayed 2 nights

Slow service, inefficient staff. Check in slow. Have to run up & down to get room key and waited for 1 hour for the room key

10

Pearl

Sep 23, 2023

·

Stayed 3 nights

Super friendly and very helpful staff in making our stay very comfortable, as well as guiding us in getting around and things to do in Penang.

10

Shiv Subramanian

Jun 17, 2025

·

Stayed 4 nights

We were there during the school holidays. Front office staff were very accommodating and pleasant.Dealing with a long line of people checking in. It was a pleasant stay.

6

Hazel

Jun 5, 2025

·

Stayed 4 nights

Room wasn’t ready when we arrived and it was hard to close our door.

6

Faruq

Apr 28, 2023

·

Service was very good. However room feels very outdated and the floors are wooden but sticky (unsure why). Additionally parking is difficult if you’re back after hours. One weird thing, if you need assistance to deliver things like extra towels, cutleries there is a service charge. Overall, satisfactory.

10

John

Nov 14, 2025

·

Stayed 3 nights

All staff are excellent. We had a lovely stay here for three nights. Food is really very good with much choice. If we are in Penang we will definitely come here again.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Remote from Georgetown and not very walkable; most guests use Grab, taxis, buses, or the hotel shuttle. A small beach sits across an overpass, and the area is generally quiet.

Related guest reviews

8

Iain

Aug 25, 2025

·

Stayed 6 nights

Reasonable stay at this hotel, they had kids club & a pool. Breakfast was ok but had limited western options but it is in Malaysia! Location isn’t great as to go up to Batu Ferringhi you would need a car or taxi

8

Susan Margery

Aug 30, 2024

·

Stayed 14 nights

Good location away from busy tourist areas. Easy to get around as the hotel is on a main road and bus route. Great staff. Rooms need a refresh. Great for short stay.

6

Volkmar

Jan 31, 2025

·

Stayed 4 nights

Das Hotel hat keinen wirklichen Strand. Der Strand 100 Meter weiter ist nicht ohne Gefahr zu erreichen. Außerdem läuft mitten im Strand eine Abwasser Leitung ins Meer. Keinerlei Infrastruktur. Kein Geschäft. Die sogenannte Strandbar ist nicht zu empfehlen. Zudem liegt das Hotel völlig abgeschnitten an der sehr lauten Hauptstraße. Man muss Bus fahren oder ein Taxi rufen um dort wegzukommen.

Translate

10

Matthew

Oct 15, 2025

·

Stayed 3 nights

The Hilton Double Tree is a quiet and clean property with great staff located just a short 10 min drive from the busier Natu Ferringhi area. This is a great property for families with children and there are family rooms (connecting doors) available. There is a small beach across from the hotel that is quiet but suitable for beach activities.

10

Jens

Feb 28, 2026

·

Stayed 4 nights

Fine værelser. Dejlig pool. Ligger ikke i nærheden af byen - men hotellet tilbyder gratis shuttle bus. Stranden Er ikke så meget ved.

Translate

10

Janet

Oct 21, 2024

·

Stayed 12 nights

Even though there were no restaurants or shopping options near the hotel use of Grab cars was a inexpensive ride to anywhere you wanted to go

6

Louise

Feb 10, 2026

·

Stayed 2 nights

The rooms themselves were very spacious and the pool area was very clean with comfortable loungers. Breakfast was also tasty with a good mix of western and local food. Th reason for my 3 star review is that it is advertised as having direct access to the beach when actually it is across an over pass and tou have to scramble across boulders to reach the sand. The second point is that it is advertised as being 16 mins walk from the night market when it’s actually 45 min walk and roads are so windy with no pavement that it would not be safe to do so. However the hotel is on a bus route which is super handy as bus to Batu Ferranghi area costs 1.40R and only takes 5 mins.

8

Joan

Dec 9, 2024

·

Stayed 4 nights

Nice hotel. Good location for north and George Town with bus just outside going in both directions.

8

Zain

Jul 22, 2025

·

Stayed 3 nights

Stayed there for 3 nights but decided to check out after night 2. Penang in general wasnt impressive. Hotel was in a good location next to a beach but a good 25-30 mins drive from Georgetown. Breakfast was lackluster. We went for dinner one night at the restaurant Makan Kitchen. Food was 3 out of 4 stars. Food was average.

8

Joanne

Jan 22, 2025

·

Stayed 4 nights

The property is located in an areas that is not walkable. Have to take a taxi or bus anywhere you want to go. Property is great for families that like to stay at hotel and use facility but not for those that like to walk the area

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is widely praised for variety and taste, with local and western options. Some guests found choices limited or bland, dinner buffets repetitive, high bar prices, and occasional slow service.

Related guest reviews

8

Waseef

Jul 18, 2025

·

Stayed 2 nights

Far from Georgetown and not much to do at the property. Limted meal options and F&B required improvement in terms of food quality and room seevice. Staff at the main restaurant Makan were fantastic and well trained.

10

Tracy

Jul 29, 2025

·

Stayed 3 nights

Breakfast buffet is not diverse in choices.

6

Terje

Jan 12, 2026

·

Stayed 8 nights

Frokosten og maten for øvrig var veldig bra. Artig med flere «kjøkken»

Translate

6

Portia Yuk Ping

Jan 17, 2026

·

Stayed 4 nights

I am very disappointing to the beach, it was actually a stone beach which was not suitable for swimming. Room was spacious, tidy but a bit aging! Also, we bought package with breakfast and dinner, a la carte is ok, but last day, we have buffet and only have choices of curry, even less food or choices than breakfast!

6

Ong

Jul 1, 2024

·

Stayed 2 nights

dinning waiting tooooooooooo long time.

10

AZREEN

Jun 26, 2025

·

Stayed 2 nights

Clean room , fast check in & out process, friendly staff, the breakfast buffet caters various choice of food ( western, indian, chinese, malay cuisine )

6

Louise

Feb 10, 2026

·

Stayed 2 nights

The rooms themselves were very spacious and the pool area was very clean with comfortable loungers. Breakfast was also tasty with a good mix of western and local food. Th reason for my 3 star review is that it is advertised as having direct access to the beach when actually it is across an over pass and tou have to scramble across boulders to reach the sand. The second point is that it is advertised as being 16 mins walk from the night market when it’s actually 45 min walk and roads are so windy with no pavement that it would not be safe to do so. However the hotel is on a bus route which is super handy as bus to Batu Ferranghi area costs 1.40R and only takes 5 mins.

10

John

Nov 14, 2025

·

Stayed 3 nights

All staff are excellent. We had a lovely stay here for three nights. Food is really very good with much choice. If we are in Penang we will definitely come here again.

2

Joe

Sep 11, 2024

·

Stayed 4 nights

When we arrived the entrance hall looked very impressive but unfortunately that’s where it stops! The room is dated and has chipped paint mold and marks everywhere especially in the bathroom and headboard of bed. We then went down to the pool and the pool is not very pleasant, there is building work next door so there is a black tarp blocking it and they are doing maintenance to there bridge to the beach so you can hear that constantly! The pool was dirty and the bean bags and cushioned chairs are damp through stained and old! The kids pool (which is what initially drew us in) has sand on the bottom of it which I don’t understand why and when my daughter went down the slides she hurt her bottom as a result! Though admittedly it didn’t stop her from playing it did put her off wanting to stay for a long time! In fact on our last day we went to a different hotel for a day pass to use there facilities as we really didn’t want to use the double tree facilities. The one redeeming factor for the hotel was the breakfast which was very pleasant and varied if a little cold. Other issues we had was the extreme prices at the bar. 4 drinks for 166RM was extreme for the area. Additionally we asked them to get us a taxi and were quoted 60RM which we declined as the grab app was showing 23RM! And took only 5 mins to arrive Also our lights stopped working completely, there was quality issues with grouting in the bathroom and the air conditioning stopped workin also. Very disappointing!

8

Zain

Jul 22, 2025

·

Stayed 3 nights

Stayed there for 3 nights but decided to check out after night 2. Penang in general wasnt impressive. Hotel was in a good location next to a beach but a good 25-30 mins drive from Georgetown. Breakfast was lackluster. We went for dinner one night at the restaurant Makan Kitchen. Food was 3 out of 4 stars. Food was average.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11 $81	12 $75	13 $66	14 $66	15 $66	16 $83	17 $79
18 $67	19 $56	20 $58	21 $60	22 $63	23 $74	24 $84
25 $75	26 $71	27 $67	28 $67	29 $71	30 $79	31 $76

Su	Mo	Tu	We	Th	Fr	Sa
1 $65	2 $59	3 $61	4 $66	5 $67	6 $93	7 $93
8 $116	9 $77	10 $65	11 $69	12 $76	13 $79	14 $79
15 $66	16 $64	17 $62	18 $66	19 $81	20 $79	21 $79
22 $90	23 $64	24 $66	25 $64	26 $66	27 $83	28 $91
29 $67	30 $70

DoubleTree Resort by Hilton Hotel Penang

Prices for DoubleTree Resort by Hilton Hotel Penang

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Accessible

Premier Room, 1 King Bed, Balcony, Sea View

Family Room, Multiple Beds, Balcony

Deluxe Room, 1 King Bed, Balcony

Room, 1 King Bed (Guest)

Family Suite, Multiple Beds, Balcony, Sea View

Deluxe Room, 1 King Bed, Balcony (High Floor)

Room, Multiple Beds (Guest)

Deluxe Room, Multiple Beds

Suite, 1 King Bed, Balcony, Sea View

Suite, 1 King Bed, Balcony

Presidential Suite, 2 Double Beds, Balcony, Sea View

Guest reviews of DoubleTree Resort by Hilton Hotel Penang

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about DoubleTree Resort by Hilton Hotel Penang

Considering this hotel for your Puncak Ria trip?

Prices for upcoming dates