艾爾帕索市中心英迪格飯店 IHG 旗下飯店

Hotel is very aged. Rooms and halls are very hot and stuffy. Room had a lot of dust on many things. The shower had a big rust hole which resulted in the room below me leaking and maintenance having to come in my room mid stay. Pool is nice but was very cloudy and muggy. Bad area is nice.

Stylish stay with great amenities We loved our stay at Hotel Indigo El Paso! The room was comfortable, and we really enjoyed the room service after a long day. The rooftop pool and bar were definite highlights—great views, relaxing vibe, and good drinks. Would stay again!

Great Hotel in Downtown. The Pool is pretty cool and clean. The rooms are also very nice and the bathroom too. Friendly staff!

The property is modern and features an excellent bar. The staff is attentive and accommodating. The valet service makes parking convenient, though I wish it were included in the stay. Depending on your room location, you may hear music from the bar until 1:00 AM, so keep that in mind.

Great bartender. Nice gym equipment. Beautiful pool area,

Staff was great valet is mandatory

Very nice hotel if you're looking for a stay-cation. Only thing I didn't like is that there is no free parking available for guests, it's an extra cost per day, so I would factor that into your budget.

The pool had a lot of dirt, debris, and garbage at the bottom. I can overlook the dirt and debris because it’s a rooftop bar, but all the plastic cups from the drinking and fake eyelashes were excessive.

The pool was not working, the parking was unclear and. Finally I figured out I had to pay valley parking.

Great hospitality all around. The elevator seems to have issues, but all in all great hotel

The room was exceptionally clean!

Hotel is very aged. Rooms and halls are very hot and stuffy. Room had a lot of dust on many things. The shower had a big rust hole which resulted in the room below me leaking and maintenance having to come in my room mid stay. Pool is nice but was very cloudy and muggy. Bad area is nice.

I always stay at this hotel but this time the water was shut off.

There was literally no hot water in our room. It was horrible. The whole room is terribly dingy. The look is modern but upon closer inspection it is very dinged up and old.

The hotel was very clean. The hotel staff is friendly and helpful. We love the look of the hotel and rooms

Really nice and clean comfy

While we did get a room upgrade, the bathroom was not clean at all. Thank goodness we were only there one night.

The only reason i didn't give it a 4/5 is because at 6am in the morning, I wanted to take a shower before my meeting, and there was no hot water. It was awful to have to sponge bathe before leaving.

Pool and pool area were dirty, glass cups in the room were dirty as well.

Found dirty underwear on a dresser and clothing tags. Room was not cleaned before arrival

We did not utilize the bar this trip, but the area was good and the room was comfortable. I do wish for future stays that there were refrigerators and microwaves in the room.

Our stay was great! Nice clean hotel the beds were comfy and the shower had great pressure. We had a pool view and it was pretty

I didnt like that the ac unit or the room wasn't cold enough not even through the night...it was hot in the room...

The room was amazing, the hotel, had an amazing view of El Paso. Liked the pool area that had an area that someone could grab drinks and relax. It was a great experience for myself. Just wish the AC was easier to use, my room was set at 64, and when attempted to change the temp, the AC wouldn’t work.

Stay here a few times a year. Nice fun place. Conveniently located. Everything is always nice. Only complaint was a/c wasn’t really working in our room or on the 12th floor.

The hotel staff was great. But we had zero AC in our room, it was so hot, and they did not fix it while we stayed. It was miserable. I asked for a discount, considering we barely slept due to the heat. But they never responded to my multiple requests. The hotel staff was amazing, and if the AC had worked, it would have been a 5-star experience. However, not having air conditioning in your room in Texas is not a good experience.

Beautiful hotel but the room felt crowded. Extremely small.

The property is modern and features an excellent bar. The staff is attentive and accommodating. The valet service makes parking convenient, though I wish it were included in the stay. Depending on your room location, you may hear music from the bar until 1:00 AM, so keep that in mind.

Nice room and view, friendly staff, nice lobby/pool/bar area. Great pizza and drinks at lobby bar. Comfortable bed and clean bathroom. I did not see a mini fridge or room safe.

The hotel is very pretty. The area appears safe, though I didn’t walk around much. I was traveling alone and needed to sleep for business purposes between 10 pm and 6 am. I was situated two rooms from the elevators. I could hear shuttling through the walls. People slammed doors all night. Walls were thin on the 11th floor. I was woken every 30 minutes until 1 am when the DJ at the pool deck finally shut down the party and everyone came up to their rooms laughing and slammed their doors. I understand the DJ is a common thing every weekend. I stayed Saturday and Sunday. The service, ambiance, cleanliness and amenities were nice. The situation with it being a party hotel on the weekend is not great - especially with thin walls.

We were supposed to have a court hearing, but it was canceled. We called to the hotel for changing the date but, anyone didn’t answer us just they said, we should do online on site unfortunately we couldn’t change online too.

It’s was not a very good experience. Room temperature was hot AC not working was only offered a fan to “help” cool room down. and no manager on duty and was only available on Saturday after 3pm will not recommend this Hotel to anyone

The staff and property are amazing! Felt very welcome. Will not ever stay anywhere else besides Indigo!

Great experience. I will always stay here when I’m in EP. Wonderful staff

Amazing staff, from the valet parking crew to the front desk to the bar. Couldn't be more hospitable. Super clean and comfortable room.

Area has a lot to offer. Just minutes away from San Jacinto Plaza, The Art Museum and great restaurants. If you want to stay in, the Hotel has areas to enjoy and a great Restaurant. William was very attentive and professional. Highly recommend this hotel when in El Paso.

Fire alarm went off at midnight, no explanation. Had to spend an hour in the cold and elevators were out and had to walk 9 flights up the stairs for a day including that night. Super inconvenient. Hotel never brought towels when asked. Bar tender was super rude at hotel bar and never spoke to us. Waitress even tried charging a drink the next night when we went to the restaurant. Super bummer, used to always stay here over the last years and it looks like the plaza will be where we stay during the holidays now.

Front desk staff was terrible! Checked in and the man at the front desk never stopped texting on his phone to answer my questions. Went back to ask about their NYE event and he just told me to look it up online. Find out the next morning that they were hosting a brunch buffet which I also wouldn’t have know about if I hadn’t gone downstairs to get coffee since there was a couple screaming and fighting on my floor which by the way was not stopped by hotel security who only knocked and didn’t attempt to talk to the girl in said couple.

Concierge was very welcoming right from the start, everyone else was just as friendly and helpful if we needed anything. We will definitely be back and would recommend Indigo for anyone staying in El Paso.

Sheets were not clean. Front desk staff do not consistently answer the phone. Gym equipment is subpar. At check-in I was told that the hotel had system issues and guest were unable to obtain room kesy. I had to wait an extended period of time to be able to check into my room because of “system issues”. Valet service is the worst I have ever experienced. Morning valet employee did not answer phone the entire stay. I had to wait to get car in the mornings because valet employee would not answer the phone for guest to request that their car be available when they got downstairs-this delayed my work arrival daily.

Overall the Hotel Indigo was a great experience. For our first time to El Paso it provided at GREAT location to access downtown, the baseball game, and many restaurants within walking distance. The valet service was fast and attentive so there was very little wait. The Indigo staff was overall good. William was the front desk attendant and was attentive to several questions I had including local food options (they were perfect suggestions to!) The rooms were easy to get to and the security features with the room cards were nice as well. There were a couple of issues that were disappointing. The AC in our room did not keep the room cold and in fact was more humid than cold. We told the staff but there attempt to fix did not do much. The ceiling above the shower looked to be patched but the paint and the area was not well finished and looked pretty rough. In the men's restroom in the lobby there appeared to be some patch work done behind a large portion of the wall in the stall. It was not painted or attended to so it looked pretty rough. All in all I liked my stay at the Indigo and would return! The fixes and attention to detail would only make it that much better!

A nice place convenient to downtown El Paso.

Area has a lot to offer. Just minutes away from San Jacinto Plaza, The Art Museum and great restaurants. If you want to stay in, the Hotel has areas to enjoy and a great Restaurant. William was very attentive and professional. Highly recommend this hotel when in El Paso.

Extremely easy location for travel. Parking was super easy and convenient. The staff was very friendly and helpful.

Great location close to night life and restaurants

Close to everything in historic district, staff and bar area good

Pool was awesome. Great location.

Great location

The Hotel Indigo is right downtown El Paso. It is on the trolley line between downtown and the university a couple miles north. Downtown El Paso is in the early stages of renovation with some new apartment buildings beginning to appear. Right now, however, there is more going on in the suburbs. The outdoor pool on the fifth floor is delightful, Front desk staff were helpful.

I thoroughly enjoyed my stay at this hotel. The staff was exceptionally friendly, and the facilities, including the pool and rooms, were impeccably clean. The hotel's downtown El Paso location is incredibly convenient. However, the only drawback was the absence of complimentary parking. They do offer valet parking for $18 per night, but despite this, the overall experience at the hotel was delightful.

Stylish stay with great amenities We loved our stay at Hotel Indigo El Paso! The room was comfortable, and we really enjoyed the room service after a long day. The rooftop pool and bar were definite highlights—great views, relaxing vibe, and good drinks. Would stay again!

I looved it.... everything was amazing, clean SERVICE WAS MORE THAN EXCELENT!!! the staff was Super nice !! Thr restaurant downstaris is so good !!

Friendly helpful staff. Great restaurant.

I bought the breakfast for an extra 21 a day and they would only give me credit for 18. I was cheated out of money and they did not care. Samantha at the front did not care and said there was absolutely nothing she could do to help

Pizza at the bar/restaurant on 5th floor was delicious! Room was great. Staff was always accommodating and friendly.

Loved the rooftop bar, restaurant lobby area and friendly staff!

Overall not a bad hotel. I didn’t like that bar does not open till 3. And food selection is not good at the pool.

Everyone was very kind and helpful. The hotel is very accommodating. Valet is quick. Bar, restaurant, cafe, pool… the ambiance is great. Very relaxed chill vibes and offer great night entertainment. I have used this hotel before and will continue to do so.

Walking distance from several restaurants. Mamacitas breakfast was delicious!! Loved that that was an option!

Late day arrival....passing thru. Easy checkin....room was very nice....and open aired bar was a nice suprise. Only downfall for us personally, was the very limited menu of the restaurant.