Comfort Inn New Orleans Airport South

Breakfast very suitable for complimentary... Room comfortable and good for Channels as a sports fan... Hotel has a little construction/ maintenance inside & out but did not affect my stay... Workout area / Fitness room as advertised very small but better than nothing... 3 miles away from airport but its a 10 -12 min drive guess it veers outside roads... Airport Shuttle complimentary great a little slow but whatever... Wendy across street, Also Shell Gas / small Casino about 1/2 mile great for snacks... Overall price paid very competitve...

Upon arrival at the airport I called the hotel to request a shuttle to the hotel. The person who answered the phone was unfriendly. When the shuttle arrived at airport pick up point, the driver was rude as well. I learned that he was also the person at the front desk. Upon arrival to the hotel, he said less than 5 words then handed me my room key card. Less than 10 second. Then without another word walked away. It was crazy. I thought I should give him som grace. Maybe he was just having a bad day. Nope. I found my way to the elevator and to room 218. When I opened the door the musty smell was overwhelming. My fault. I reserved the cheapest room available close to the airport. As the room was dark I turned on the lamps and walked to the window. As I stepped in front of the window, I felt water squish under my feet. The PTAC unit was leaking onto the carpet. Ok. That happens. I reach up to open the curtains to let addition light in. The window was shattered and had a 8-10 inch hole in the window. It’s 95 degrees and 90% humidity. I went to the front desk and notified the same rude employee there was a hole in the window. His exact response was, We are aware.” Then he sat down and started scrolling on his smart phone. I asked him why he would knowingly put me in a room with a hole in the window. He became rude again. Rather than elevate the situation I tried to find a hotel near and could not find anything. I barricaded my door because I did not feel safe and the door would not

Room was clean and it was easy to find parking

Loved my room size and layout! Hotel had a very slight mildew smell. I feel the staff was just trying their best to do their job. There were a lot of amenities and areas I noticed the company could have did a better job on cleanliness and maintenance. Pillows and mattresses needed to be cleaned way better. Walls were very thin I heard my neighbors coughing and sneezing and I’m pretty sure the hear my TV.

This place shouldn’t be open. Paint buckets in hallways out in the open. It was a disaster. I’ve never seen any hotel this disgusting. Had I known I would have not booked it. On the flip side the front desk clerk was so very helpful and fast. I appreciated him. But I wouldn’t recommend this place to my worst enemy.