Holiday Inn Express Hotel & Suites Atlanta Airport West - Camp Creek by IHG

Ff

1 night stay for a concert did not have the breakfast parking was a plus close to everything but I did not receive my points as a member for staying at a IHG hotel, that was the only bad thing, would stay here again if I had to.

Excellent staff very good and friendly, close to shopping.

Friendly staff working hard to make it nice and welcoming.

This was one of the worst stays at a hotel that I’ve ever experienced in my entire life! First let’s start by saying from the time of check in until the day we were put out of the hotel the keys to the rooms never worked! Every time we left the room we had to go back and forth to the front desk to get the keys rekey or get new ones! And I do mean every time if there was no one was in your room with you to let you in. Once housekeeping had to let me in just to keep from going back to the front desk. My family and I had a total of four rooms remind you not one time did our rooms get cleaned nor did we get clean towels. I asked housekeeping for towels and she stated she was not our housekeeper. My kids were locked out of their rooms for over two hours waiting for someone to let them because their keys wasn’t working as well. They went to the front desk to report it for the second time and was talked to very rude! My sister and her grandkids were put on the 4th floor ( The very Important floor) they have a contract with the pilots which whom they don’t like to put children on that floor. Two kids with autism and one sick. We were put out!! And talked very rude to by the black girl at the front desk and the GM Ameisha Gaynor!!! She pulled up and walked up on me like to wanted to hit me when we were the ones being mistreated the whole stay. Mrs Nicole was the only employee that spoke with sense. Ameisha Gaynor is very unprofessional! Neither is the CSR dark skin dread head girl!