InTown Suites Extended Stay Richmond VA - Midlothian

Booked a stay here through hotels.com. When I got to the hotel at 6:30pm, my reservation had been “cancelled” somehow. So we were upgraded to a premium room by the man at the front desk. Check in took about 20 minutes somehow. Upon entering our premium room, we saw sticky traps and checked them. They had roaches on them, both babies and adults, some dead and some alive still. There were toenails on the floor from the previous person, the rug in the room was disgustingly dirty. We moved it to put it in the closet because we didn’t want to step on it, and when we did, dirt and other “debris” fell into a pile on the floor. The office closed at 7, so we didn’t get to switch rooms. We cleaned the room ourselves, got some raid, and settled. We didn’t want to bring anything inside because of the German cockroaches, so all of our things had to stay in the heat in the car. After we cleaned the hell out of the room, we for sure saw 90% less bugs. The next morning, we went to the office where the man was supposed to call us when a new room was ready. He never called. We ultimately decided to just stay in the room we were in because we knew it was clean. The man at the front desk tried to be helpful. He was nice, just forgetful? Maybe possibly overwhelmed. The stay was fine other than the initial entry. The people that stay there long term are all nice as well. There’s worse hotels in the area for sure, but I don’t know how it’s even legal for some of these hotels to operate.

I really must say the staff and the environment is 5 star.

It was great

Absolutely horrendous conditions. Absolutely do not waste your time.

The property was nice!