BacPac Hostel

Perfect location if you need to stay near a tube station tons of shops unfortunately was a bit let down by the stay because when I checked in the bed that was assigned to me clearly still had not been turned over was given another bed and had left for the evening and when I returned someone was occupying it. So since it was late and no staff around I took one of the other beds that weren't turned over yet but empty to be able to sleep. The mattress needs to be swapped out as there is no cushion left in it, I could feel the bars of the bunk bed very easily (201-1). There was no one at reception when I checked out so I couldn't voice the complaint of the occupied and unclean bedding. The only excuse for no new bedding was that they couldn't enter as it was a female dorm and they were male which I understood and why I was reassigned but severe lack of communication of staff or something as to why I still ended up sleeping in already used bedding from the previous night...

The staff were very nice!

Firstly, great location. Perfect for visiting Hammersmith. The beds themselves were fine. However, one toilet was blocked and overflowed. I reported this twice to the receptionist who did absolutely nothing. Toilet water all over the floor of the bathroom. Was also incredibly hot at night during the heatwave.

I can't recommend staying here. The location is excellent, directly across from the train station, and the woman who checked me in was friendly, let me store my luggage early, and recommended a great nearby pub. Unfortunately, that's where the positives end. The biggest issue was the unbearable heat. London was hot during my stay, but my room felt like an oven. The windows only opened slightly, so there was almost no airflow. Multiple guests raised the issue with the front desk, suggesting fans and asking to speak with a manager. The response was essentially indifference, with staff saying guests could request refunds if they wanted. I wasn't looking for a refund, I just wanted a reasonable place to sleep. The lack of hospitality was disappointing. Another reviewer described the staff as seeming annoyed that guests were interrupting their misery, and that matched my experience. There is no elevator, so expect a lot of stairs. The kitchen is very basic but has drinking water. There was also a persistent unpleasant smell in that area. My en suite shower leaked badly, leaving the bathroom floor soaked after every use. There were additional shared toilets and a shower in the hallway, which was convenient. The low price may be tempting, but I wouldn't stay here again, even outside of summer. I don't need luxury, just a clean, comfortable place to sleep. The staff's lack of concern and unwillingness to address obvious problems made it clear that guest comfort isn't a priority.

The staff was very kind and friendly but there was a lot of confusion and lack of organization. There were also no towels for rent at the desk as the website said there would be and the toilet in the all female dorm was broken (not a huge deal as there was another restroom outside the room but still not ideal). The rooms themselves were clean and the beds were normal hostel beds. Definitely worth the $20/night but not much more than that.