Tropical Islands

⭐ 1/5 – ABSOLUTELY NOT WORTH THE MONEY One of the most disappointing resort experiences I have ever had. We booked a Comfort Room expecting at least a reasonable standard considering how much Tropical Islands charges. Unfortunately, the reality was completely different. No air conditioning, no refrigerator in the room, and most shockingly, NO housekeeping during the stay. The beds are not made, the room is not cleaned, and fresh towels are not automatically provided. For these prices, it honestly feels more like an overpriced hostel than a resort. I find it absolutely ridiculous that a place marketed as a holiday resort can charge these prices while cutting back on such basic hotel services. Tropical Islands may look impressive in the photos, but once you actually stay here, you quickly realize how poor the value for money is. The most disappointing part is paying for something called a “Comfort Room” and then discovering that basic services you would normally expect from a hotel are apparently not included. For the amount of money we spent here, we could have stayed at a proper hotel with daily housekeeping, fresh towels, air conditioning, a refrigerator, and significantly better service. I genuinely wish I had read the conditions and reviews more carefully before booking. I will NOT be returning, and based on our experience, I absolutely cannot recommend staying in a Comfort Room at Tropical Islands. Extremely disappointing execution.

We stayed during the summer, and the room was extremely warm. Unfortunately, there wasn’t even an electric fan, which made it very uncomfortable, especially at night. The breakfast was better than expected, with a good selection of food. However, the organization was poor. The line to get breakfast was very long, and everyone had to queue in the same line. It would be much better if they created separate lines for food and drinks or divided the stations to make the process faster and less crowded.

We spent 1 night in the dome at "Travelers Lodge". Entrance and check-in from inside the dome, and view to the outside of the dome. Room was spacious, clean and comfy beds, but had no air-conditioning. Lots of choices at breakfast. The tickets for the whole facility is included in the overnight stay. You just need to be out of your room at 10am following morning, but you can stay there the whole day until closing at 11.30pm. All "payments" inside the dome, food, drinks, souvenirs etc., is done on your wrist-device, given to you upon check-in. That is also the key to your room. Then you'll pay your credit in a machine before leaving. Very convenient. But could also be very expensive, so be aware. All in all, a great experience with the whole Tropical Island. Car park is €8 a day.

The check-in procedure was absolutely horrible and extremely slow - I randomly found a link later where we might have been able to check-in online but the information was extremely hard to find. Also the checkout procedure was mostly as cumbersome as well as all information says we need to "checkout" exactly at 10 AM - this is not true, we need to "leave the room" no later than 10AM - again very confusing information available. Also, it wasn't obvious that we should pay the armwrist credits at the machines near reception, we did that, but didn't pay for the actual stay as the reception employees were too distracted with all kinds of non-customer related tasks. The customer service level is absolutely horrible. I wouldn't have expected this in Germany anywhere. The facilities were extremely well done and very positive though.

The breakfast was about the same as most theme parks I've been to. Below hotel standards. It wasn't horrible, but not memorable in any way. The fruit was fresh though, which was nice.