ITC Gardenia, a Luxury Collection Hotel, Bengaluru

Lovely room and staff

Just wow! Location and safety, staff professionalism and service, breakfast (!), and atmosphere were great. I like to visit again with the family.

Great hospitality overall! Always will come back.

Extending the stay logistics was inefficient and not in favour of guests

When I checked in they put me in a smoking floor. The rooms were stinking of tobacco, while the guy checking in told me that it was clean and there will not be any smell. He says that it is fully booked , no other rooms available. Then they tried to find me another room in the same floor that was equally bad. Finally when I asked to see the duty manager and insisted I would leave they magically found me a room. That is pathetic considering we pay such huge amounts for the room, and this is not the expected level of service.