Hilton Garden Inn Atlanta Airport North

They barely answer the phone, they answered once out of 7-8 times, they only clean your room after checkout, there was mold in the shower head, there was no ice and the WiFi didn’t work . They are severely under staffed .

Our shower had no water pressure, our bathroom sink was broken, parking was a disaster. We paid $15 for parking but were told three different ways to get out of the lot that didn’t work. So we ended up paying extra for parking just so we could leave the lot to do stuff. The only staff member who did their job well was the bar tender

I had a king room with snacks and drinks included, did not have them. Paid for complimentary breakfast and was questioned multiple times by employees in the morning regarding it, when giving my room number should have been enough to look up the reservation. That wasn’t cool. Before I book the room, I called and asked was the hot tub in use they told me yes just to get there and it was out of order. I paid for insurance on my trip.

Breakfast wasn’t included but for $19.95 per person it wasn’t worth it from what I seen.

The hotel was “okay” I could see some stains where the tv stand is on the rug and the halls. The hot tub wasn’t very hot. Breakfast also was okay, but to pay $20 per person it wasn’t worth that. My OJ was also watered down. They have a gate for the parking lot. Parking is an additional $15 a night which I didn’t know prior to booking. Getting out of the gate was challenging. There weren’t clear instructions to use the room key and where to place it. The staff was helpful though. They helped with the gate, got me a different juice when asked and I received more towels when I asked for them.