Resort Rio

First and foremost, pay attention to their uncompromising cancellation and change policy! They do not budge. Also, the "no outside food" policy is ridiculous. While you can easily go to other restaurants outside of the grounds, (which are substantially cheaper!) The pricing for drinks and most food is "resort" pricing and rather skewed for the area. We actually had two rooms, the first during a business conference and the second because we stayed longer for a holiday. The first room over looked a disastrous construction project going on at the hotel because rooms were in short supply and construction didn't stop until 22:00 and security lighting was on all night. The second room was better, but the bath was dirty with soap scum on the tub fixtures and obvious mold in the corners. The most distressing thing though was the fact that the cleaning staff cleaned the coffee mugs in the room using hand soap from the bathroom. I know this because I discreetly marked the mugs to see if they were changed and the "cleaned" mugs smelled exactly like the scent of the bathroom hand soap. There were some positives, most of the staff was pleasant, the food was good with a large selection and my wife enjoyed the spa offerings. The pool area was well kept and quite nice. I just wish they didn't spray for mosquitoes at dusk everyday while we were out at the pool.

The room was very clean, the service of the staff was very good, they were polite and very helpful.

Not elderly friendly bathrooms otherwise everything else is fine and a nice and clean beautiful resort they should not perfume the bath towels

I was told they didn’t have cars to the airport so I hired someone separate, then when they came they got turned away and I had to pay them and the hotel driver that was apparently the only one allowed to give me a ride. But the staff were friendly, the place was kept clean, and the vegetarian restaurant had incredible food and service!

Overall Experience was not at all Good because first of all Check in was not at all smooth we have to wait for 30 Mins to get our rooms and after 30 mins i have got 1 Room and 1 room after 30 Mins and staff was not at all good and coperative and Later We have visited pool and the pool tiles were broken and we got injury as well. And Service is third class. Buttler comes after 30 Mins ice and glass comes after 30 mins and air conditioning, fridge is too old in the rooms. We have booked ultra luxury room but we are not at all satisfied as we have paid 15k approx and the room doesnt have a good views as well. The room approx cost 7.5k Max and breakfast got over 15 mins before and no hospitality nothing. I have stayed in more than 50 plus 5 star luxury properies i will never recommend you to stay here. Thanks