SureStay by Best Western Clermont Theme Park West

There were three people to my room. It was my nieces graduation. Her Grandmother and and Father stopped by and we were going to use the pool. They stereotyped my nephew because he had tatoos and I was hounded by three people as to how many were in my room and threatened to keep my deposit and charge another room. It made my family feel so uncomfortable they left early around to.m. I checked out at8 p.n. the night before I was suppose to. We weren't loud, causing problems or anything. They treated me as if I was some criminal. It's clean and well kept. But this was unacceptable and unnecessary

It's a good place...I will stay there again.

The room is very clean and cozy including the bed 👌 Everything about this hotel is excellent I would highly recommend it to anyone who would like to stay here and it's close to everything else around it.

The room was clean. Grounds were clean. The air-conditioning worked amazing. Rooms were much bigger than I thought they were going to be. The only issue I had is that Hotels.com has the hotel charging $100 deposit only if you bring pets. However, when I arrived, I was charged $100 deposit. Even though I had no pets. This is very misleading and the reason I did not give this hotel five stars.

The room was clean and comfortable. Good location.