Ala Moana Hotel _ Ocean view with balcony

Room dirty, broken bathroom fixtures. Will not stay here again.

I felt very neglected. Stay was 8 nights with no services. Not even towel changes or amenities like conditioner, toilet paper &, lotions. No garbage bags. Rusty ice bucket. Wish I knew it was an air B&B before i arrived. Would have not booked it! Basically ruined our volleyball tournament/ family vacation 😢

Room & horel needs some updating and cleaning.

From the beginning, I didn’t expect this room was a private room and would have to contact the local property management to find my booking and housekeeping. So no daily housekeeping. Also, there was more fee charges than what Travelocity advised when it was booked. A very partial ocean view. Location of hotel is only thing I enjoyed.

I never knew that there was such a thing as a third-party organization involved in renting a hotel room. I did not realize this when I made the reservation. It led to extra fees at the hotel when checking in. There were ridiculous check-in fees, amenity fees, and we could not use the hotel staff for our service needs. We needed clean towels, and the hotel cleaning staff would not give us any. We were supposed to contact the Livily representative just for towels. We had no coffee cups in the room and when I contacted the LIvily rep for cups, they brought more bad coffee instead. There was no soap in the bathroom and no knives in the very small fake kitchen kind of place. I will never use them again, and always check to make sure you are getting your reservation with the hotel and not some other 3rd party.