Sonesta Simply Suites Cleveland Westlake

A really nice suite at an unbelievable rate. We'll stay there again.

Clean room. Helpful staff. Worn furniture.

Upon arriving there was no staff available to check me in, I was also charged extra outside of my Expedia charge, excluding my extra request. This property is an extended stay hotel not like the other Sonesta properties. Room was dirty, inside the closet was dusty, the bathroom and couch smelled like urine. I couldn’t sit on it without a cover on it. The Wi-Fi & TV was also unavailable for an entire day, I tried calling the number for help & no one answered. Overall not a good property , I was extremely misled by the photos of the rooms.

Spacious room and clean full kitchen. Small bath room.

The room door was jammed. I couldn’t even stay here because I didn’t feel comfortable knowing the door wouldn’t lock. And the tv is very outdated. When I turned the tv on it said no connection. Will not be coming back here again. However they did offer me a full refund and I’m grateful.