Comfort Suites Near City of Industry - Los Angeles

When we arrived, there had been a fire, so the elevator wasn’t working. We were also told that no sheets were available for the sofa bed because the washer and dryer were out of service. The stairs were dirty, but the worst part was the bathroom the toilet and bathroom were absolutely disgusting. The bathroom fan didn’t work, the room lighting was harsh and depressing, and overall the stay was so uncomfortable that we decided to leave the next day. The only positive thing I can say is that the beds were extremely comfortable.

Elevator not working needing to access property from outside emergency exit

Quiet , safe easy parking ! Stuff very friendly

Elevator is out of service and no stairs inside - have to use emergency stairs that lead outside for getting out and getting in - with no security. Older electrical, older cable tv service (super logging), and our room had a broken bathroom door handle which caused possible « locking » while inside the bathroom. Not a great experience this time even though we stayed there many times before.

Room was very clean and spacious. Staff was friendly . Breakfast was delicious. Air conditioner worked and there was sufficient parking.

We had suite with extra bedroom, which was spacious, clean and comfortable. Big comfy beds, great pillows. Easy to park. Breakfast was ok. Area felt safe. Wifi has problems logging in, but the front desk helped us best she could. Walking distance to shopping and restaurants. Would definitely stay here again!

Only hic-up I found was the elevator not working. So I had to use the sketchy entrance on the side of the building.

The staff was pretty amazing, only few things that can be improved is the fact that the elevator was broken for the whole week I was there and door for the stairs lead to the outside of the building, it did made me uneasy just because anyone could just go up to the rooms since doors didn’t really had a lock or even use the room key to open. Also the rooms although they looked renovated small details like the curtains that were stained and a few of the bathroom fixtures could be improved. Is not a bad place for the money and the breakfast was pretty good, just that security issue for me it would be the first thing to improve.

Very big parking area and friendly staff

The elevator is out of service for the entire stay (3 nights) and we need to go through the stairs from outside of building. The carpet in the public area and room look old and dirty. The bathroom is fine. Our room is next to the road which is pretty noisy.

Very clean and spacious rooms.

The carpet was filthy, gum was stuck on carpet. Curtain has stained. Not enough Shampoo, conditioner and facial tissue. The faucet was hard to open. Also under the rim of the sink had mildew. Elevators was out of order. Unable to reach the front desk, called several times no answer.

When we arrived, there had been a fire, so the elevator wasn’t working. We were also told that no sheets were available for the sofa bed because the washer and dryer were out of service. The stairs were dirty, but the worst part was the bathroom the toilet and bathroom were absolutely disgusting. The bathroom fan didn’t work, the room lighting was harsh and depressing, and overall the stay was so uncomfortable that we decided to leave the next day. The only positive thing I can say is that the beds were extremely comfortable.

Horrible, all 3 hotel rooms were thilthy and had blood on the comforter. Trash everywhere. Toliet still dirty with fecal matter. Horrible. Stay away from this hotel. And yet, they dont want to refund us for not staying there.

Room was fine. Bathroom door did not close due to poor adjustment that was a long time problem evident by the door jamb damage. My wife found a toe nail clipping in our bed that was not ours.

Room was very clean and spacious. Staff was friendly . Breakfast was delicious. Air conditioner worked and there was sufficient parking.

I was originally scheduled to stay at this property for the entirety of my trip. However, upon receiving our room it was not what I was expecting at all. The pictures look really nice and the reviews were great. When we entered our room we were greeted with many unpleasant smells. The room smelled like there had been water spilled on the carpet and moldy smell. There was also a very strong smell of marijuana. The walls in the room had liquid splattered on them. The refrigerator leaked water and there was a wet spot in the carpet. We were travelling with two small children and I did not feel comfortable at all having my children in a room that filthy and smelly. Since it was late and were tired from our flights we spoke to the concierge and he was very nice and attentive and did offer us another room straight across from the one we got. That room definitely smelled better but it still was not clean. As I walked in I noticed there was plastic tags on the floor and crumb trash on the floor. The bathroom looked like it had been wiped down but the countertop was sticky. Mind you, this room had just been "cleaned". I apologized to the gentleman helping me and told him we could not stay there. He helped me check out the following morning and we looked somewhere else to stay. I do understand the hotel is undergoing remodeling and maybe other rooms in the hotel are much better kept than the one we got but that room definitely needs a lot of attention.

Amazing staff from the Front Desk, to the Environmental Services, to the Food Preparation Ladies! Everyone is so nice and friendly. We had a couple special requests and they were so accommodating and simply wonderful people. The other guests were very friendly as well. Some families, some other couples and I even saw a work vehicle. Just a wonderful place! The room was amazing and very very clean! Smelled fresh! The linens were bright bright white and very clean. High quality pillows and pillow top mattress! So comfortable. The facility was in great repair. The only reason I didn't give 5 stars was because the carpet on the second floor landing was a a bit dirty and stained. That's the most action-item I have to bring to the attention! Last note: We have tried a number of hotels in the area, and finally found this gem. We need look no further. Great price, nice and clean, friendly staff, great breakfast, great mattress and pillows, and clean soft linens to top it all off!

Clean rooms

Rooms smelled and not very clean. Tried to get another room but they were booked.

Nice hotel in the hood. You can hear a lot of traffic and cop sirens going off throughout the day and night. Other than that, no complaints

They room was run down. Peeling wallpaper and an A/C unit that was so worn you couldn’t read the instrument panel to see how to adjust it. Windows were not sealed well so there was a ton of street noise. Not a great place to stay. The outside looked much nicer than the inside. The only thing that was good was the free breakfast. They made great eggs and sausage.

I stayed recently here and I must say it’s one of the nicer hotels in the area. The place was clean, staff was really nice and helpful, as the rest of the reviews say, the breakfast was great. I stayed here two night and my only real complaint was that the room curtains don’t close at all. The windows are tinted, but when that afternoon sun hits your window, you definitely feel it on your face as you’re trying to peacefully watch a movie or rest. If that is something that can be fixed so that the blackout curtains can close that would make this hotel much better. The hotel is near a few restaurants, gas stations, Starbucks which is great and I ordered food online and they delivered right to my door which I found so convenient.

The rooms are huge for a pretty nice price

The room and furnishings were run down and didn’t look like the pictures available on the internet. We were on the street side so we heard cars going by that were reving their engines. Very noisy. Won’t be staying there again.

Room was clean and comfortable, my only issue is that the loud noises for the room above me at night otherwise my stay was okay.

The room could use some updating, its a little worn in some areas and the carpet needs cleaning since its "sticky" in some areas. It could also use some brighter lighting in the bathroom. Otherwise, quite a pleasant stay.

We had suite with extra bedroom, which was spacious, clean and comfortable. Big comfy beds, great pillows. Easy to park. Breakfast was ok. Area felt safe. Wifi has problems logging in, but the front desk helped us best she could. Walking distance to shopping and restaurants. Would definitely stay here again!

My only complaint is that the window which faced a busy street with street lights lit didn’t have black out curtains. The curtains were sheer with heavy drapes on each side of the window but they couldn’t be pulled across the window. The room was filled with light from cars turning, stopping, etc., as well the the street light and sign light. I found it hard to sleep as well from thinking that if I could see outside we could be seen from the outside. The thought that people could see me sleeping was unnerving.

Rooms too close to busy noisy street. Couldn’t sleep. Window next to side walk some on the phone on side walk walk me up. Was able to change the room the next day

Favorite hotel. Staff very friendly and helpful

The breakfast stafff was the best we wil be coming back

Everything was good except a middle eastern staff member. Our toilet kept running and wouldn’t flush. I reported it to the middle eastern staff member and he seemed slow and said it was probably because of the type of toilet paper. I told him the water and fecal matter and toilet paper just spin around in the toilet bowl but doesn’t flush and we didn’t want to use the toilet cause it’s gross to see the contents just floating around. He said he would have someone look into it but no one ever came. We had to tell another employee and they sent someone but it really wasn’t fixed completely it’s like there isn’t enough water pressure and the water and fecal matter and toilet paper just move around in the toilet just spinning.

Comfort Suites Near City of Industry - Los Angeles is always a very easy place to stay at. This was my second stay and both times the staff has been very helpful and accommodating. Another great thing about this place is the breakfast, on time, hot, and various option for all. Both times the rooms have been a great stay. Excellent stay when in area.

Rude General Manager and staff. Violated my CFPB rights and DNRed me for voicing my rights ….

Receptionist was very rude

The room it was giving to me looked like someone just left for the day trash was not removed and bath was wet So disgusting Never go back there I had a long ride back to CA and it got late when I arrived the check didn’t want me to check in he was hopping I will pay again just because it was pass 4am

This property is a great place to stay. We've stayed here two separate times while traveling for work and both times it was a great stay. All of the employees were super friendly and helpful. Michelle at the front desk has been especially helpful. The 2 queen rooms are spacious and comfortable. This is my go to spot to stay when I'm in Cali

Thank you for your kind customer service Juan! We appreciate you soo much !

My wife was the retuning customer for this hotel because its lacation is near her business, even though the facility is outdated and elevator is out of service. This time, her reservation was cancelled by the hotel without any notice. When she came to checked in at 10pm on March 3rd, she was told the reservation was cancelled. The hotel was overbooked that day. She wanted to talk to manager but no response. She had to find another hotel for the night. We had been many hotels around world, this is first time this kind of cancelation happened to us. At least hotel should contact us before the cancellation, but nothing. This is completely unacceptable!The hotel owned us an apology.

Better than expected. The staff here is wonderful and the property is well kept. Could use some upgrades especially in the rooms. Maybe lose the rugs and tub. Conveniently located with free onsite parking. Comfortable bed and quiet evenings. Definitely recommend.

Central location

My first visit to La Puente. This is a great little gem I found. The staff is super friendly and nice and the hotel manager is awesome. All the staff had an attitude that they really enjoy working there. We had a situation occur during check-in, but the manager took care of us and quickly resolved it. This place is about 30 minutes away from just about everything: Disneyland, Universal Studios, Hollywood, Pasadena, Knotts Berry Farm, etc. The area is very nice and quaint, well kept up neighborhoods. I'm not a big fan of the LA area, but I could honestly hang my hat in La Puente. I will definitely return to this property.

The room smells, it’s a small Motel and quite far from down town LA.

I love the e fact that parking was close to the hotel and our room was convenient for us with a newborn and a 3 year old. Staff was great!

It was close to grocery store and restaurants.

This was a better place to stay. The room was close to everything.

We had suite with extra bedroom, which was spacious, clean and comfortable. Big comfy beds, great pillows. Easy to park. Breakfast was ok. Area felt safe. Wifi has problems logging in, but the front desk helped us best she could. Walking distance to shopping and restaurants. Would definitely stay here again!

Convenient, walkable to near by stores or dining places.

It was quiet and private which is what we were looking for. Great access to the gas station and a few local restaurants within walking distance.

Only thing I wasn’t impressed with regarding breakfast was there was only sausage which I can’t eat. Bacon would have been great. The bed was very comfortable, room was clean and staff was very nice.

Just wow luv it here definitely booking again Anyone looking to vacation in California and looking for affordable luxury this is it! trust me ! the breakfast was great a bit of everything definitely booking again.

I booked a 2 night stay near home for fumugation project & chose this property for its better than average breakfast(according to photos) & spacious room. Very disappointment for my 1st breakfast where no hot breakfast is available. I don't understand why hot water is warm for both days. I would have to microwave to bring it hot enough for my tea. Room is good, but fixated shampoo bottle almost empty, two light switches are broken. For wifi in room, we got kicked out & front desk couldn't help. We have a make a call to verify our stay for a code. This is unhappened in my excessive travel life. Staff are friendly, but not helping the situation.

This was our second time staying at this hotel. It is a Clean Hotel and the Breakfast is always great, scrambles eggs, bacon, O'brian Potatoes, Potato Wedges, Toast and Bagels, Coffee and Juices, Waffles... an awesome selection.

Breakfast closed around 9am and no more added… noisy in the evening

Just two negative/observation points that I think are an easy fix. My room shower didn’t have hair conditioners, it did have an empty container. I’m pretty sure that the management knew that they had a full house for the next morning breakfast… but they were not utensils,plates,potatoes and just a little bit of scrambled eggs left!! It was around 8:45 or 9:00 am. Not So Great!!!

Room was very clean and spacious. Staff was friendly . Breakfast was delicious. Air conditioner worked and there was sufficient parking.

Nice rooms, delicious breakfast. Everything was perfect. Service was excellent.

Everything overall was good . Just not enough breakfast. Parking was full not enough spaces . Other than that we enjoyed are stay .

Super friendly staff! Awesome breakfast!