The staff were very friendly, polite and welcoming. Especially Jose the beach manager and the restaurant-bar manager! They were awesome! They made us feel very comfortable more than any other hotel in the area. This made some of the not so great things easier to overlook. The elevators were very slow and one did not work at all. It is obvious this hotel needs some updating and soon. The main entrance door to our room would not open with our passcard -we were told not to lock it but it was locked by the other guests or cleaning crew. Returning late at night a few times we had to seek out maintenance to get into our room. Breakfast was included with our hotel.com reservation only to be charged full price every time I ordered. They adjusted it a couple times with a discount only. 3 out of 5 days I was charged full price with no discount. This was very misleading. The air conditioning was very noisy. Skipped cleaning our room once, left trash in room and did not leave new towels several times. Fridge was broken would not close, iced up. Free coffee was awful. Valet service was efficient and fast. The beach was wonderful with great service. The view from our room was great. Wifi worked well. Overall, I give this hotel a 7 - mostly for the incredibly friendly staff.
The staff were very friendly, polite and welcoming. Especially Jose the beach manager and the restaurant-bar manager! They were awesome! They made us feel very comfortable more than any other hotel in the area. This made some of the not so great things easier to overlook. The elevators were very slow and one did not work at all. It is obvious this hotel needs some updating and soon. The main entrance door to our room would not open with our passcard -we were told not to lock it but it was locked by the other guests or cleaning crew. Returning late at night a few times we had to seek out maintenance to get into our room. Breakfast was included with our hotel.com reservation only to be charged full price every time I ordered. They adjusted it a couple times with a discount only. 3 out of 5 days I was charged full price with no discount. This was very misleading. The air conditioning was very noisy. Skipped cleaning our room once, left trash in room and did not leave new towels several times. Fridge was broken would not close, iced up. Free coffee was awful. Valet service was efficient and fast. The beach was wonderful with great service. The view from our room was great. Wifi worked well. Overall, I give this hotel a 7 - mostly for the incredibly friendly staff.
