SpringHill Suites by Marriott Syracuse Carrier Circle

Sheets were dirty. Room was booked for 5 people. There wasn’t enough bedding or towels for the entire party. There were no towels available at the pool, or in the gym. Gym equipment was broken or in poor condition.

Alerted the front desk clerk that I had no hot water in my shower. (The diverter handle was broken, and would not turn left.) She assured me it would be taken care of while I was out for the day. As predicted, it wasn’t. And no email, text, or phone call apologizing or offering to move me to another room, either. I was left to find that nothing had been done after getting back to my room later that night.

Yes

Room was clean, staff were helpful, and even though there was a water main break they were gracious and allowed our kids to swim in the pool. The bed was comfy too!

Nice spread for breakfast - Clean rooms