SpringHill Suites by Marriott Wenatchee

Really nice

perfect area, clean hotel , warm cookies at night

We spent two nights here and had to move out of the first room due to water leaking all over and getting my clothes wet. The second room had to be the nosiest room I have ever been in. There was som mechanical booming that would go off every 47 seconds all night. I never did know what it was but our second room was above their pool area on the 2nd floor.

I would like to express our deepest gratitude for the extraordinary service we received. While the entire staff was very kind, the help we received during our departure left us speechless. On Thursday, February 12th, our car wouldn’t start as we were trying to leave. My 81-year-old husband went inside to ask for help, and a staff member came out immediately with an incredible attitude of service. I unfortunately missed his name, but his helpfulness was outstanding: he noticed a nut was missing from the battery/engine, went back inside to find one, and brought out another technician or mechanic who was also exceptionally kind and professional. They went above and beyond to get us back on the road. Please identify these two individuals who were on duty that morning and extend our heartfelt thanks to them. Employees like these make your hotel truly exceptional.

The room itself was adequate. The bathroom was a weird layout (split into two separate spaces) and the heat wasn't very good we had to set it at almost 80 to get any warm air to come out. The bigger issue was that even after hours when the lobby lights were all turned off, people were gathering in the lobby area, not far from our room. There were kids running up and down the hallway and stairs (which were also close to our room) and they were very loud well past 11pm. Any staff on-site should have intervened. They were friendly enough, but they were short staffed. I would not stay here again or recommend the property unless you also have kids that you want to let run unchecked throughout the property.