Andel Lodge & Restaurant

Staff were very helpful and very very friendly. Only slight down was breakfast didnt start until 07.30 and restaurant service was finished at 20.00., but I imagine those times must suit the majority of people But I would certainly stay there again despite this little thing.

Well run family hotel lady in reception was very helpful. Good stocked bar, room was good with nice size shower , lovely soft towels plenty of parking, Nice gardens and the selection for breakfast was very good .

I only stayed one night but was perfect for my needs.

Had to ask for clean towels and coffee sachets. Also had to ask for room to be cleaned and bedding changed after 3 days. So a 7 day stay only changed once. Lights not working. Shower connected to taps so unable to control water temperature. Shaving light above sink not working. Towel rail in bathroom got dangerously hot and was held together with insulating tape. A small step down to the room had no hazard warning tape or aluminaton, tripped over going out and fell down going in.

I had to chose this property as a previously booked property cancelled our stay. We arrived on the hottest day of the year after a very long car journey and the guy on reception did hand us 2 bottles of luke warm water and then complained about how hot it was. We where shown to a very small room that had no windows but advised we could leave the door open at night, there was a fan blowing hot air around in the room. We left our bags in the room and went to the bar area to order some food, again the guy complained about the heat and how hot it was in the kitchen, he obviously did not want us to order food but after the long journey we did not want to travel to find food, the food when it arrived was quite nice. The bedding was clean but the bed was uncomfortable you could feel the springs digging into you as you lay there, the pillows where equally bad very lumpy. I had to clean the bath before I could shower as it had a lot of hairs in it, the general cleanliness was not great in the room as lots of cobwebs and a dead spider on the ceiling. At breakfast a different guy serving but again complaining about the heat, the breakfast was average. We went to the bar for a drink in the evening and the guy was telling everyone how hot it was whilst he worked so my husband did not feel he could order any food so we went elsewhere. Customer service was not great, you felt an inconvenience being there, yes it was hot if it was that bad they should have closed the kitchen.