Holiday Inn Express & Suites Covington by IHG

While the cleanliness and staff were excellent and the breakfast was very good was frustrating to not being able to use the pool and the hot tub

Nothing pool closes at 9

The pool has ben out of order for awhile. The hotel has been remodeled but, i guess some of the things were still good so they didn't replace them. The bed squeaked. The shower head was one of the worst. Nice water coming out of the spout. But when you turned on the shower head. NOT so mych. Had to stand literally with my back or head on the wall. Water would not spray out. The breakfast was a typical free hotel breakfast.

The staff was very helpful and even dried my laundry when the guest dryer was out of order The breakfast buffet was awesome, some watermelon, strawberries or other fresh fruit would be extremely awesome The pool was clean and relaxing This will be my GO TO HOTEL when I travel to Memphis 😎😎😎

Check in was fast & friendly! Rooms were nice & clean! Breakfast was great! Pool was clean but cold so I was not able to utilize the pool! Jacuzzi tub in room was perfect fit for 2 people! Would definitely book again just wish the indoor pool was warm!

The only issue that we had was the temperature of the indoor pool. It was cold in the water and the room was cold

Descent hotel, convenient to my job site. The lady who was at the desk the night I checked in was super friendly and very helpful. Overall I had a great stay. There were some issues with the door handles being broken off some exterior doors.

I went to Tennessee to help with my son and daughter in law with my 3 grandsons because my son and daughter in law was sick. I got my grandsons and took them to the hotel - pool was closed for renovations. The staff was wonderful and very helpful. Breakfast was over the top!!!! Anything there you could think of and it was delicious!!! Carol was in the lobby and I told her about why I was there and that my grandsons we upset because they couldn’t swim. She invited us back and was so nice.

Elevators were gross, room was not cleaned. There was candy in the vents, stains on the carpets, hand prints all over the walls and blinds. It was one of the worst hotels I've stayed at. I would have left but we were not able to be refunded.

It's clean very friendly folks running it not easy to find.

The room was not very clean, the bathroom floor was not clean.

Our rooms were nice and clean, the staff was very nice and breakfast was great.

The property was a typical Holiday Inn Express. We try to stay at them when we travel. The only thing this one needed was body wash in the shower, it was empty. Light was burnt out on one of the bedsides and the hallway needed a vacuuming desperately

Very clean, excellent breakfast.

Clean facility clean rooms

Have stayed here several times over the past couple of years. Price is high compared to other hotels on same block. Room cleanliness was lacking. Theresa does a great breakfast and staff is super nice.

Complimentary Breakfast was delicious 😋 Clean & Staff was very nice and respectful.

Bedbugs

The staff was friendly and attentive. The room was comfortable. Amenities are scarce. No Tissues or lotion. Breakfast was good. The sausage gravy was the best I've had in a breakfast buffet. There's no restaurant on site but there were many options close by.

The staff was great. The cleanliness, the spacious room & updated furnishing in our room made it very comfortable.

HI is the best option in this community. Staff was pleasant, breakfast bar was adequate and probided a good selection each morning. Room was clean, water pressure was superb in the shower, and the bed was comfortable. Will definitely stay there again in the future.

Wonderful hotel clean and comfortable, the front desk lady was not very friendly or helpful, when asked to explain the bill she appeared uninterested and was not clear in fact she gave me incorrect information. Also I could not get internet information until the next night.

The pool has ben out of order for awhile. The hotel has been remodeled but, i guess some of the things were still good so they didn't replace them. The bed squeaked. The shower head was one of the worst. Nice water coming out of the spout. But when you turned on the shower head. NOT so mych. Had to stand literally with my back or head on the wall. Water would not spray out. The breakfast was a typical free hotel breakfast.

Nothing like the photos not great and there was a beeping noise the whole time and couldn’t get it to stop staff was super nice and changed my room tho

Room was very nice and spacious. Staff was friendly and pleasant.

Air conditioning wqs working priperly and leaking onto the floor Surrounding area was not appeasing to the eye and nothing around the hotel to do

Loved black out shade as I sleep in a darker room at home. Property was clean and well kept. Staff very friendly and helpful. Refrigerator actually kept contend cold. Loved the Dove products in bathroom. Smell from toilet after use remained for about 2 hours. Has vent in bathroom but no fan so no circulation to clear the air.

Was. Quiet convenient and cozy

It's clean very friendly folks running it not easy to find.

Housekeeping, after many many requests, would not come to get the trash, dirty towels, or anything…wouldn’t clean the room. Came once with two towels (no washcloths or hand towels) and said they would come back and get the trash and never showed up. Called the front desk and no one showed up. Even went to the front desk with my sister and told them what happened and was told that housekeeping told her that they offered us services and we refused them. JUST A FLAT OUT LIE! How did we refuse service when he TOLD us he would be back to get the trash and clean? Why would we refuse to have trash removed, dirty towels taken out, the bedding changed and the bathroom cleaned? We called the front desk about it repeatedly and went to the desk. If we refused service they wouldn’t even had heard from us. They were unprofessional. The kitchen workers were rude and disrespectful. My sister went during breakfast and got three muffins, one for me, my cousin and my sister), we’re sitting in the breakfast area and a kitchen worker walks over and is disrespecting my sister telling her she’s not allowed to take more than one of an item, my sister told her, do you not see that we each have one muffin, the worker walked away and goes in the kitchen, being loud because she wanted us to hear her, she said “they tell us to say something and when we do we get attitude, but I would be wrong if I cussed her out”, I said, “excuse me, what is your problem”, and she went to the back room. Never Again!!!!!!

The staff was excellent. They always had a smile on their faces and always seemed eager to help.

Wonderful hotel clean and comfortable, the front desk lady was not very friendly or helpful, when asked to explain the bill she appeared uninterested and was not clear in fact she gave me incorrect information. Also I could not get internet information until the next night.

stay was good but i had bad experience with payment. there was huge communication gap between expedia and hotel and i was charged extra than i was supposed to take.

Check in was fast & friendly! Rooms were nice & clean! Breakfast was great! Pool was clean but cold so I was not able to utilize the pool! Jacuzzi tub in room was perfect fit for 2 people! Would definitely book again just wish the indoor pool was warm!

We stayed 4 nights. Our room was good overall. Service wasn’t great. Lamp bulbs burned out - no light coming from it. Husband asked for bulbs at desk - told we’d have to wait until morning. Husband took bulbs from hall lights - problem solved. Room was never adequately “refreshed”. We asked 3 days out of 4 to have room refreshed. One day trash was taken out Period. Every time we went thru lobby there were 4 - 6 young women just hanging out ( with desk clerk). Lots of traffic up & down on elevator. Just felt like more was going on than just running the hotel.

The check in desk was very unorganized and check in took almost an hour to complete. There was no one in line ahead of me.

The front desk clerk was exceptional. We are traveling by bicycle and were at the end of a 65 mile day. Ms. Cassandra is truly an “Angel of the Road”.

Nice, clean room and great friendly staff

It's clean very friendly folks running it not easy to find.

The staff was friendly and attentive. The room was comfortable. Amenities are scarce. No Tissues or lotion. Breakfast was good. The sausage gravy was the best I've had in a breakfast buffet. There's no restaurant on site but there were many options close by.

Transport access

Convenient, clean, pleasant staff

Air conditioning wqs working priperly and leaking onto the floor Surrounding area was not appeasing to the eye and nothing around the hotel to do

Descent hotel, convenient to my job site. The lady who was at the desk the night I checked in was super friendly and very helpful. Overall I had a great stay. There were some issues with the door handles being broken off some exterior doors.

across the street a man was beating on a hotel door and screaming during the night. Area seemed less reputable after this event.

Was. Quiet convenient and cozy

The staff was friendly and attentive. The room was comfortable. Amenities are scarce. No Tissues or lotion. Breakfast was good. The sausage gravy was the best I've had in a breakfast buffet. There's no restaurant on site but there were many options close by.

nice and quiet and pleasant staff! I would have liked to see bacon at breakfast LOL but it is not a deal breake! price was nice too!

HI is the best option in this community. Staff was pleasant, breakfast bar was adequate and probided a good selection each morning. Room was clean, water pressure was superb in the shower, and the bed was comfortable. Will definitely stay there again in the future.

Our rooms were nice and clean, the staff was very nice and breakfast was great.

The staff was very helpful and even dried my laundry when the guest dryer was out of order The breakfast buffet was awesome, some watermelon, strawberries or other fresh fruit would be extremely awesome The pool was clean and relaxing This will be my GO TO HOTEL when I travel to Memphis 😎😎😎

Check in was fast & friendly! Rooms were nice & clean! Breakfast was great! Pool was clean but cold so I was not able to utilize the pool! Jacuzzi tub in room was perfect fit for 2 people! Would definitely book again just wish the indoor pool was warm!

Very clean, excellent breakfast.

Have stayed here several times over the past couple of years. Price is high compared to other hotels on same block. Room cleanliness was lacking. Theresa does a great breakfast and staff is super nice.

Complimentary Breakfast was delicious 😋 Clean & Staff was very nice and respectful.

I went to Tennessee to help with my son and daughter in law with my 3 grandsons because my son and daughter in law was sick. I got my grandsons and took them to the hotel - pool was closed for renovations. The staff was wonderful and very helpful. Breakfast was over the top!!!! Anything there you could think of and it was delicious!!! Carol was in the lobby and I told her about why I was there and that my grandsons we upset because they couldn’t swim. She invited us back and was so nice.