Name: Staybridge Suites San Antonio-Stone Oak by IHG
Address: 808 North Loop 1604 East, San Antonio, Texas, USA, San Antonio, Texas, US
Price range: 82 $–147 $ per night
Rating: 8

Was Gäste sagen

Im Staybridge Suites San Antonio-Stone Oak by IHG beschreiben Reisende geräumige Suiten mit Küchen und im Allgemeinen freundliches Personal, bemängeln jedoch veraltete Innenräume, uneinheitliche Instandhaltung und gemischte Sauberkeit. Wiederkehrende Gerüche, Schädlinge und abgenutzte Möbel beeinträchtigen den Komfort einiger Aufenthalte.

Das Frühstück und die sozialen Veranstaltungen an Wochentagen reichen von großartig bis schlecht, wobei von auslaufenden oder kalten Speisen sowie zahlreichen Lobesbekundungen berichtet wird. Einrichtungen wie ein überdachter Parkplatz, kostenlose Wäschemöglichkeiten und ein Pool/Whirlpool werden geschätzt, aber es gibt Beschwerden über einen geschlossenen oder schmutzigen Pool und einen Bericht über Einbrüche in Fahrzeuge. Die Lage in Stone Oak ist günstig an Autobahnen und Sehenswürdigkeiten gelegen, obwohl Bauarbeiten und fehlende Beschilderung die Anfahrt oder nächtliche Ruhe für einige erschwert haben. Erwarten Sie großzügige Grundrisse mit unterschiedlichem Instandhaltungsgrad.

Leistungen

Reinigung

Zimmer

Dienstleistung

Standort

Gastronomie

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Leistungen

Gäste schätzen die überdachte Parkgarage, kostenlose Wäschemöglichkeiten, die Terrasse/den Grill, den Pool und den Whirlpool sowie einen angemessenen Fitnessraum. Berichte erwähnen jedoch zeitweise einen geschlossenen oder schmutzigen Pool/Whirlpool, eine begrenzte Beleuchtung in der Garage und einen Bericht über Einbrüche in Fahrzeuge.

Reinigung

Die Sauberkeit ist inkonsistent: Mehrere Bewertungen erwähnen Kakerlaken/Insekten, starke Gerüche, fleckige oder nicht gesaugte Teppiche sowie schlecht gereinigte Zimmer und Gemeinschaftsbereiche. Andere berichteten von sauberen Zimmern und frischer Bettwäsche, was auf eine Variabilität je nach Zimmer und Aufenthalt hindeutet.

Zimmer

Die Suiten sind geräumig und mit Küchen ausgestattet, und viele Gäste fanden die Betten bequem, aber die Einrichtung und die Möbel sind veraltet und in einigen Zimmern gab es Wartungsprobleme (Ausfall der Klimaanlage oder Lärm, schwache Duschen, defekte Armaturen) und gelegentlich Lärm von Verkehr oder anderen Gästen. Auch die Zuverlässigkeit von WLAN und TV-Kanälen war inkonsistent.

Dienstleistung

Das Personal wird häufig als freundlich und zuvorkommend gelobt, wobei das Management eingreift, um Probleme zu lösen und einige frühe Check-ins gewährt werden. Gäste berichteten jedoch auch von langsamen oder unhilfreichen Antworten, begrenztem Reinigungsservice (insbesondere an Wochenenden) und einem ungewöhnlichen Ansatz mit einer Barzahlung für die Haustiergebühr.

Ähnliche Gästebewertungen

4

Rosanna

12. Feb. 2025

·

I booked 2 rooms and one of the room AC was not working. My sister reported it to the front desk and they said they will send someone but no one came. They were so tired from the Six Flags trip and fell asleep at an 80 degree F room until the next day, no one came. I told the front desk about it all they said was sorry the room was hot. The breakfast buffet were served with recycled items like burned and hard scrambled eggs from day before mixed with chorizo and french toast where the bread is already hard and old. C'mon Stay Bridge. You are known to have a better service like this and I have been booking this hotel for a long time. But this one is nothing but disappointment.

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2

Jence

8. Apr. 2024

·

Aufenthalt am 1 Nacht

Never ever again! The room we had booked “wasn’t available “ The room they put us in was musty it smelled terrible and the bathroom needs a good cleaning. The tub and shower curtain was stained. Sadly because we were there for a medical procedure and many other people were there for the eclipse, we paid 4x more than the regular price. The young lady at the front desk was less than pleasant, but I hope it was only because they were busy.

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8

Belinda

27. Apr. 2024

·

Aufenthalt am 2 Nächte

Breakfast was scrambled eggs with bits of hard stuff (not sure what it was) in them, burnt pieces; French toast was overdone, could not cut with a fork; the potatoes were undercooked. This was an issue on all three mornings we were there. The front desk staff insisted we pay the pet fee “in cash” and they were very reluctant to give a receipt for this - said they always collect this in cash with no receipt - we requested a receipt be typed on letterhead and given to us which it was done with great hesitancy.

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6

Barak

25. Juni 2025

·

Aufenthalt am 5 Nächte

No housecleaning on weekends; noone ever cleaned our room and we were there for 5 days.

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10

Paul A

21. Aug. 2023

·

Aufenthalt am 1 Nacht

Friendly staff from check in, housekeeping to maintenance. We booked this hotel for a soccer tournament in the area. After an unexpected game schedule change, we arrived at the hotel well before check-in time. The front desk representative made arrangements to accommodate us and allowed an early check-in. We were provided an available room that unfortunately had an AC mishap. Housekeeping and maintenance were dispatched to the room and found that the issue was not going to be quickly resolved. We were then escorted to another room where the AC was already on and cooled the room for us. The staff acted on this mishap quickly and with courtesy- which was very much appreciated. The rooms were comfortable, clean, spacious and suited us well. The day of checkout, we needed ice for our coolers. A staff member by the name of Daniel went above a beyond to help us fill our ice chest to ensure our players were taken care of! (It’s the little things that matter most.) We travel to San Antonio frequently for soccer and will most definitely book this hotel going forward, solely based on the exceptional customer service we received from arrival to departure. Additional plus: -Washer and dryer available for guest. - Breakfast did not disappoint. -Plenty of common areas for downtime. - The hotel offers “happy hour” in the evenings as well!

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8

Paula

14. Juli 2024

·

Aufenthalt am 3 Nächte

Our initial part of the stay left a lot to be desired. Long story short, there were many issues with our room with missing items, worn features, etc. I talked to the very sweet front desk lady and she did what she could on a weekend evening. The next day, many things remained unresolved. I decided to write the manager whose name was provided and explain our situation. By Monday morning, she was on it. Compensation was made in a number of ways, including providing the majority of what the room was missing. A housekeeping crew was even sent later in the day to see if we needed anything. This speaks volumes for the management, and I must mention that every staff member encountered was very friendly and kind. This is not always the case these days! Beyond the room, the facilities were nice. The fitness room had adequate equipment, breakfast was nice (although the dining area was hot), the pool appeared nice, and the parking garage was so nice to have to keep the car out of the sun. Other family staying had better experiences - their rooms were fully fitted and fine. Again, I have to highly commend Jen the manager and her staff for doing all they could to rectify the unfortunate situation. This Staybridge is very conveniently located for hospital purposes, the airport, and in general for the Stone Oak area. I would stay here again if the need arose.

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2

Ric

1. Mai 2025

·

Aufenthalt am 2 Nächte

This hotel has a good size suites nonetheless it packs a funky smell & their A/C went out on our suite. The hotel management gave us three options. Stay in the room w/o A/C, downsize from a suite of 5 to a suite of 4, or checkout. When asked about a refund they refused and referred us to Expedita. Expedia had the same results, Hotel refused to refund to Expedia as well. So, Be aware of this hotel....

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6

Holly

11. Nov. 2025

·

Aufenthalt am 6 Nächte

Upon arriving, our first impression of the exterior and lobby was positive. It appeared to be a very nice, high quality hotel. However, things went downhill quickly after checkin. We arrived at nearly 5pm, but our room still wasn’t ready. The front desk staff made it sound like it was still being cleaned. So we waited for a while. I don’t mind waiting a bit longer for a properly cleaned room. But that is NOT what we got. Our room was filthy. We booked a two bedroom suite with a kitchen and just to list a few things: the handles on several upper cabinets were sticky with syrup, there was still bits of food stuck in the sink and disposal, every single door handle in the room was smeared with visible fingerprints, one bedspread was covered with long black hair and shorter hair - possibly pet hair. The only lighting in the bedroom comes from two bedside lamps, and one of them was blown out. There were food crumbs all over the seats of the chairs, as if the cleaning staff had not even pulled them out to check. We found candy crumbs on the floor in both bedrooms, large stains all over the chairs, carpets and sides of the bed from spilled drinks. The living area had two ottoman cubes on wheels. We opened them up and the inside contained the previous guest’s candy wrappers!!! Like 20 or more! The living area furniture was in total disrepair with rips, holes, and tears. I took pictures of everything.And the road construction on1604 goes on ALL night fyi. Positives: beds were comfy.

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10

Carlos

22. Apr. 2025

·

Aufenthalt am 4 Nächte

Looks like they were short off staff i was 5 days at the hotel and just 2 of the 5 days the rooms were cleaned

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10

Brandon

30. Dez. 2024

·

Aufenthalt am 1 Nacht

Went to San Antonio for a football game and the stay was awesome, the staff was friendly and even gave us some great places to eat… will rebook soon

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War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Standort

Praktische Lage in Stone Oak in der Nähe von Autobahnen, Restaurants und Sehenswürdigkeiten; viele fanden es einfach, die Innenstadt und Parks zu erreichen. Einige wiesen auf Straßenbauarbeiten hin, die Schwierigkeiten beim Zugang oder nächtlichen Lärm verursachen.

Gastronomie

Das Feedback zum kostenlosen Frühstück ist gemischt: Einige loben die Vielfalt und den Geschmack, während andere über schlechte Qualität, kalte oder zu stark gekochte Speisen, Engpässe oder frühzeitiges Abbauen berichten. Mehrere Bewertungen heben außerdem soziale Veranstaltungen an Wochentagen mit leichten Abendessen und Getränken hervor.

Monat	Durchschnittspreis
Januar	82 $
Februar	91 $
März	104 $
April	87 $
Mai	89 $
Juni	79 $
Juli	86 $
August	96 $
September	87 $
Oktober	89 $
November	83 $
Dezember	81 $

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $89	18 $114	19 $117
20 $102	21 $87	22 $87	23 $87	24 $87	25 $136	26 $134
27 $106	28 $97	29 $127	30 $105

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
				1 $82	2 $109	3 $117
4 $103	5 $82	6 $105	7 $100	8 $105	9 $147	10 $143
11 $105	12 $90	13 $92	14 $110	15 $97	16 $143	17 $127
18 $107	19 $110	20 $122	21 $122	22 $103	23 $114	24 $131
25 $103	26 $104	27 $109	28 $92	29 $92	30 $123	31 $113

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Monatliche Durchschnittspreise

Über diese Unterkunft

Standort

Zimmeroptionen

Studiosuite, 1 Queen-Bett, barrierefrei, Küche (Mobility, Roll-In Shower)

Suite, 2 Schlafzimmer, Küche

Zimmer, 2 Queen-Betten, barrierearm, Küche (Communications, Mobility, Roll Shwr)

Studiosuite, 1 King-Bett, Küche

Zimmer, 2 Schlafzimmer, barrierearm, Küche (Mobility, Accessible Tub)

Studiosuite, 1 Queen-Bett, barrierearm, Küche (Mobility, Accessible Tub)

Suite, 1 Schlafzimmer, Küche

Zimmer, 1 Schlafzimmer, barrierearm, Küche (Mobility, Roll-In Shower)

Studiosuite, 2 Doppelbetten, Küche

Studiosuite, Küche

Studiosuite, 1 Queen-Bett, Küche

Gästebewertungen

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