Spark by Hilton Odessa

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The property is under construction, phones didn't work. I made reservation through expedia for 6 days, but only used room for 2 days. Manager Lisa stated she would not refund my remaining days because I didn't booked the room directly with the property.i did reach out to expedia to be compensated for the other 4 days, however no one at hotel will respond. During my check out process sat may 16th Lisa did conversate with me. Her & I shared conversation on mental health. All this was due to my older son having an issue Friday may 15th. It started from the phone issues at property. The police was called to check on my son because of a few of his encounters at the front desk. I had encouraged front desk to call police.Now back to my check out experience I was never offered a receipt in fact Lisa ended up talking to another person at the desk to another woman who walked up to the desk. Not sure if the lady worked there or not. She was in regular clothes. Meanwhile I was tired because I worked overnights and just wanted to go home. I had to remind Lisa that I was trying to finish checking out. Then she stopped talking to the other lady to finalize my check out. I was never given a receipt of anything. There was another desk clerk there that was very helpful. She tried to accommodate my son even though his mental issues. I think her name was isabel. The morning I checked out she found a luggage cart for me. When I checked in Abigail was very nice. I appreciate the kindness.

Front desk was super friendly and helpful

Hotel was under remodeling but it was still a pleasant stay. Nice spacious room with excellent amenities.

The hotel room had such a strong smell of fabuloso cleaner we had to open the window to get some relief. There was no hair dryer in the room due to remodeling of the hotel.