Brunswick Square Hotel

This Hotel is the worst hotel I have ever stayed in. It was an expensive Dump to say the least. The room was tiny extremly dirty, carpets had never seen a vacumm leaner in months. Shower leaked, more water on the floor than in the shower. The customer interface totally unacceptable. Check in a night mare via whats app. I have the transcript of the conversations should you like to see the. All in all a very bad experience for a seasoned traveller.

Arrived and there was no toilet roll in toilet and the bin hadn’t been emptied after the previous occupants

mouldy bathroom could'nt use it had to use friends room! how can check in take 40 minutes ! shame about this place is its a dump but in the perfect spot. i would'nt reccomend this hotel to a dead rodent, they have even left this place

Pain in the arse to actually get into the hotel. With different door codes. No staff on site. Piles and piles of dirty laundry bagged up outside our actual room down a narrow corridor which was hard to get ourselves and luggage in room. Absolutely filthy nothing like the photos on line. Pubes and stains over bedding, dried blood in bath, bugs and insects everywhere. Stains on carpets that wasn't even hoovered before we arrived. Full dirty bins that we had to empty ourselves. We even went to Tesco's to buy cleaning products as it was just too gross. No storage at all Everything didn't match not even the same length curtains. Everything was wonky, curtain poles. Wonky blinds. Even our small double bed was uneven and wonky, our heads down a slope while it felt like our legs were in the air. My eldest daughter suffers from OCD so thinking I've booked a very stylish clean boutique style room from the photos on line. I couldn't have been more wrong. We had to leave early and cut our stay short. As the lack of cleanliness sent her in a mental spiral. Very noisy at night times. Fire alarm was going off for ages and no stuff on site to check or sort that out. No flooring in the bathroom just splattered paint everywhere. Used chewing gum just spat out of the window seals. Very small cramped rooms for how much we paid for a family room. Very disappointed 😞

I liked theLocation, public transportation, beach, restaurants, pubs and shopping. What I didn't like was the lack of customer services, poor management, room was filthy, woken at 9am with a ceiling leak from shower above us and we were soaked, the water was literally pouring through the cceiling, contact the emergency number and the response was okay. No one showed up to investigate or to see how there customers were and to top it of I was looking for the room key and discovered a dead mouse under my bed along with some other furry stuff. NOT HAPPY AT ALL...

Pictures looked nice we just needed a one night stay. We booked through hotels.com and had receipts and confirmation. We had a call an hour later from the hotel saying we have not paid and need to pay again, they said we needed to go there and pay them manually, the receptionist was very rude on the phone. After sending all receipts to them they said they would send code to get into the hotel (as self checkin). We we arrived at 8pm we had no code. We spent 45 minutes outside the hotel ringing/ texting the numbers provided to get our code to enter the hotel. Nothing. After 50 minutes another resident turned up who let us into the corridor, he managed to get hold of the owner for us and gave us our codes. We still received nothing from her. When we got into the room it was filthy. Dirt on absolutely everywall and skirting boards. I would not recommend this hotel to anyone. We’ve still not had any form of contact from the owner and when hotels.com spoke to her she told them we was met by the receptionist after waiting 45minutes (it was another resident).

Absolute vile place to stay! Room was clearly not cleaned at all. Pubes on the bathroom floor. Toilet roll that had clearly been dropped down the toilet and put back on the side to be used. God knows what splashed up the walls and not cleaned. Rude cleaner which clearly does NOT do the job properly. Flooring all coming apart. Staff that are incompetent and lazy (goes to show with the booking in system, all done via WhatsApp and nobody actually manning a desk) Really expensive for the dump it was we stayed in and the cheek of asking for a deposit waiver was just the icing on the cake!

Absolutely terrible experience would stay away from this hotel very unprofessional turned up to no codes for doors then told our room wasn’t clean after waiting an hour we then got put into the room room that also wasn’t cleaned ! Then had to wait two hours for correct room to be cleaned come back and the staff told us we haven’t payed after realising they were mistaken our room was not ready till 11pm at night but had no choice at that time also rooms are nothing like images and dirty only one staff who was very very unprofessional

Only has a 4pm check in when on hotels.com it says it's 3pm. We paid an extra £20 for early check in as we had to be somewhere. We were left for an hour before we were finally given codes to get in. There was a leak in the room which woke us up in the night and the TV had no sound. Definitely would NOT stay here again!

The images this hotel sells its self on are soo misleading a smashed window mouldy flaking walls dirty floors food on walls all self service check in on my second night the front door closed was left open for entry previously I guess because was broken means another guest stuck outside for 1/2h trying code to get in no one answering no or msg system ended up having to clim through my bedroom window when realised it was unlocked to gain entry all round awful hotel no customer care or pride in building DO NOT BOOK

I was on a short trip with my partner we had not been on vacation for over two years I thought this place was nice as the pictures on the website look amazing and showed rooms with a balcony under the superior double room tab . Leading up to my arrival I was bombarded with Wassap messages saying I needed to pay an extra fee for what I’m still unaware for what ..on my arrival I asked about the room with balcony and was told they don’t have rooms with balcony’s when I challenged that I asked for that the staff laughed at me . As well the room was terrible . The first night I tried to shower and the water literally dribbled out the shower head so could not shower even though I had been travelling from another country since 4am . As well I had requested a room with a bath tub and I got a room with a tub but no plug to actually plug the drain . The staff while cleaning the same afternoon were so noisy in the corridors basically from 3pm to 6pm it was loud and annoying when I approached theme staff aswell they said it is not noisy am and I said no the hotel is not noisy you the staff are they also looked at me in amazement . Please avoid I promise you I want my money back it was so terrible honestly please avoid at all costs .

Never staying there again. Room was in basement accessed via a very worn outside staircase with rotten hand rail. No where to store clothes, no coat hangers for hanging rail. Broken toilet seat. Blood coloured marks on wall. Walls generally very marked, needs redecorating. Shower riser broken and shower door has a very small opening so if on large side you would never get in it. Everytime the rooms above us used water we could hear the noise of it and the dripping of leaking pipwork. People smoking in shared court yard which had ours and other room windows on, so if that smoke had come into our room we could of been changed £200 for the smell of smoke. They threaten you a £20 per hr charge for late checkout, tjis charge could also apply if you leave rubbish in room or leave it dirty. There is also a hidden charge of £4.97 per person at check-in, which is non refundable. Check-in online and you have to verify yourself and anyone staying with you using photo ID. Avoid at all costs

Pain in the arse to actually get into the hotel. With different door codes. No staff on site. Piles and piles of dirty laundry bagged up outside our actual room down a narrow corridor which was hard to get ourselves and luggage in room. Absolutely filthy nothing like the photos on line. Pubes and stains over bedding, dried blood in bath, bugs and insects everywhere. Stains on carpets that wasn't even hoovered before we arrived. Full dirty bins that we had to empty ourselves. We even went to Tesco's to buy cleaning products as it was just too gross. No storage at all Everything didn't match not even the same length curtains. Everything was wonky, curtain poles. Wonky blinds. Even our small double bed was uneven and wonky, our heads down a slope while it felt like our legs were in the air. My eldest daughter suffers from OCD so thinking I've booked a very stylish clean boutique style room from the photos on line. I couldn't have been more wrong. We had to leave early and cut our stay short. As the lack of cleanliness sent her in a mental spiral. Very noisy at night times. Fire alarm was going off for ages and no stuff on site to check or sort that out. No flooring in the bathroom just splattered paint everywhere. Used chewing gum just spat out of the window seals. Very small cramped rooms for how much we paid for a family room. Very disappointed 😞

Internet never worked, neither you catch your own mobile network.

Basement room more like a prison cell

my experience of booking this accommodation was a nightmare from start to eventual refusal to stay. when i got checked in and shown to my room, which was a supposed upgrade from single ensuite to a double ensuite. the ensuite was not actually in the room, you had to use the bathroom outside the room. [ensuite surely means that the bathroom/shower is inside your room]. needless to say that this was not acceptable! the room i was shown was in the basement, down some external stairs which were quite steep and not very friendly. upon getting back to the reception area, they were unable to provide any other suitable accommodation within the property. they advised that a full refund would be forthcoming, so we will wait and see.

We loved our stay. We were welcomed wonderfully. The people were kind and warm, helpful, and attentive. Great location. The room we stayed in was beautiful and spacious with a privileged view.

Very quirky room and I loved it. My room was at the front so I had a little balcony that I relaxed on looking out over the square and sea. Great mattress and hot shower.

The room was probably quite lovely sixty years ago but is let down by the baffling management of the hotel as a whole. The messaging is inconsistent and odd. There’s the surprise deposit waiver fee which looking at other reviews is a good idea to put down so that your money isn’t held in an account for an extended period. The floor of the room was entirely on a slope leading to a little bit of seasickness when getting out of bed. The one I was in had a window for joke reasons only (view of nothing at all. And there was no plug in the bathtub or sink, so don’t expect a bath or to shave unless you bring your own I suppose. Oh I couldn’t connect to the wifi at all either. I was continuously given the same password that never worked. I tried on multiple devices and tried to contact the desk but was unable to get a response beyond the non-functional password. So there’s that as well.

Only has a 4pm check in when on hotels.com it says it's 3pm. We paid an extra £20 for early check in as we had to be somewhere. We were left for an hour before we were finally given codes to get in. There was a leak in the room which woke us up in the night and the TV had no sound. Definitely would NOT stay here again!

Check in was a joke. No reception staff. No cleaners. Alarm was going off all night and as we left. No one there to sort anything out, you can only communicate via WhatsApp

I recently stayed at X Hotel in Brighton, and while there were some initial issues with both rooms, the team was incredibly helpful and proactive in resolving them. They upgraded me to a fantastic suite and went above and beyond to ensure my stay was comfortable and enjoyable. The staff’s professionalism and commitment to excellent customer service really stood out, and I truly appreciate their efforts. Thank you for turning things around so quickly—I would happily stay here again! Let me know if you’d like further changes!

We were unable to check in as with other customers.Due to unmanned check in and no one answering the contact number provided. Contacted Expedia and they were also unable to contact hotel check in department.Still awaiting response and refund. Ruined our holiday

Amazing. Really helpful staff member Tim. Clean and lovely room will definitely come back

This is a SCAM hotel. DO NOT BOOK HERE I booked and paid beginning of May. 3 days before reservation in July they wanted more money in fees! 2 hours before we were due to check in they cancelled the reservation. There is no front desk. Everything is communicated only by wattsapp messages. You can’t phone. Hotels.com don’t help either when you reach out to them - which I did about the extra fees. They have all my money. Hotel X replies are all copy and pasted, so they do this constantly.

We loved our stay. We were welcomed wonderfully. The people were kind and warm, helpful, and attentive. Great location. The room we stayed in was beautiful and spacious with a privileged view.

Amazing location but the check in is extremely strange for this hotel and you have to pay an additional deposit when you arrive which is not stated anywhere. Won’t be coming back here.

Absolutely terrible experience would stay away from this hotel very unprofessional turned up to no codes for doors then told our room wasn’t clean after waiting an hour we then got put into the room room that also wasn’t cleaned ! Then had to wait two hours for correct room to be cleaned come back and the staff told us we haven’t payed after realising they were mistaken our room was not ready till 11pm at night but had no choice at that time also rooms are nothing like images and dirty only one staff who was very very unprofessional

Nice enough building and room. Clean bedding and bathroom, kettle provided. The guy who checked me in (Timi?) was really friendly. However, they charge you a deposit that is not listed on the website and the whatsapp message and repeated late night calls make it sound like a scam. I received a whatsapp message at 9.30pm the day before checking in telling me to click a link and either give £100 deposit that would be refunded within two weeks or pay £3 deposit that's not refundable. This should already be included within the room price! Even though I contacted hotels.com and they confirmed I had no outstanding charges on my booking, I still had to pay the unmentioned deposit or I would have lost the booking and all the money I paid. Very dishonest and scammy. The managers at X hotels have some things to answer for and it's made me question hotels.com as a whole as well, for a) allowing dodgy business like this on their platform, and b) being thoroughly unwilling to help customers when they have issues as a result of what is essentially false advertising

Told me the hotel was full and an issue with my room could put me up at a hotel 2 miles away had already paid parking etc an the staff were very rude and slow to help took me an hour in speaking with them on messanger I asked them to phone me to spewed up the process but they told me that not and option only option is to cancel so rude

mouldy bathroom could'nt use it had to use friends room! how can check in take 40 minutes ! shame about this place is its a dump but in the perfect spot. i would'nt reccomend this hotel to a dead rodent, they have even left this place

Beautiful building in a lovely part of Hove. Very near the sea front and good dining and shopping.

I liked theLocation, public transportation, beach, restaurants, pubs and shopping. What I didn't like was the lack of customer services, poor management, room was filthy, woken at 9am with a ceiling leak from shower above us and we were soaked, the water was literally pouring through the cceiling, contact the emergency number and the response was okay. No one showed up to investigate or to see how there customers were and to top it of I was looking for the room key and discovered a dead mouse under my bed along with some other furry stuff. NOT HAPPY AT ALL...

We loved our stay. We were welcomed wonderfully. The people were kind and warm, helpful, and attentive. Great location. The room we stayed in was beautiful and spacious with a privileged view.

Amazing location but the check in is extremely strange for this hotel and you have to pay an additional deposit when you arrive which is not stated anywhere. Won’t be coming back here.

Very quirky room and I loved it. My room was at the front so I had a little balcony that I relaxed on looking out over the square and sea. Great mattress and hot shower.

I liked the location of the hotel because it was convenient for quick access to the beach, shopping, restaurants, bars and public transportation. What I didn't like was not being able to transfer to a different room in the property even though we were currently staying at the property and decided to extend our stay by 1 night from a regular room to a studio, we had to check out at 10am and return at 3pm, but for an additional fee of £10 you can check in at 2pm. We paid the £10 but our room wasn't ready for check in at 2pm or 3pm so we finally got in our room at 3:45pm. The studio consist of a small twin room with a microwave, refrigerator,toaster and kettle, 1 dinner plate 3 spoons and 1 fork.Bathroom had a partition wall that has a 2 foot opening from the ceiling leaving