Triniti Hotel Batam

More with Expedia. I booked a deluxe rm and paid to Expedia. But the hotel never received the booking and was fully book. Tried to use the Expedia app to communicate with the chat bot. It hangs and never been able to connect for at leasd 10 attempts. The hotel went out of their way to provide.me a spare room. But kt was old ans smells. Worse booking experience I had with Expedia. Money collected upfront with no confirmation from vendor, and non-existent support.

My suggestion is Expedia suppose to remove this hotel from their booking list, when I arrived I was given truly bad room with unclean bad... I question about it, and they said sine I booked via online / Expedia... this is only room available. Since the room is not in good condition, they asked me to pay additional cash to upgrade to better room and unfortunately I have no choice and end-up with I paid double the price. If Expedia is standing behind for their customers... I should get my money back. Location of the hotel also I wont visit again.