Hampton Inn by Hilton Bermuda Run Winston-Salem

It started out as pool was closed after saying it was open on the phone. the kids pitched a fit we spent nearly $200 and drove 5 hours there due to they had a water slide .get there it was closed . Said would open in the morning morning .the kids went down 2 times And they closed it again , no I'm sorry just kids screaming and crying because we drove so long to do it no apologies no let them go one more time. Very disappointing. When i called to get room i explained what we were doing. Coming back to room from breakfast, someone was in my room starting to clean it, our stuff was everywhere. She saw us said sorry and left. All we wanted was to give our kids a easy day, caused they Daddy is military in Hawaii and this was last day, before getting back on the plane. They left very upset and disappointed. Not the way to handle things, these military kids go though enough. Not pleased at all.

The slides were down the hot tub wasn’t working. That was the whole reason we came.

Pool closed

Every holiday season, when we make the trek to my in-laws, my kiddo stays with the grandparents for a sleepover and I head to a hotel for some peace and quiet. My usual hotel was priced much higher than usual this year so I decided to try this one. I’m happy with it for the price (it is clean, safe, comfortable, convenient and has some cool amenities), but I want to be sure to give a few caveats. - it’s old and could use some cosmetic improvements (ex: broken/loose tile in the entryway to my room, paint knocked off of corners, the pool area is very dated); if I had to guess, there have been no updates since it was built to roughly 20 years ago. - it’s a very clean hotel overall but the hot tub was funky looking so I avoided it, much to my disappointment - the pool and the slides are lots of fun (note: the slides are *pitch black* inside, which is total nightmare fuel for me!) - you definitely want to request a room on the opposite side of the building from the pool; I was on the second floor right next to it and I could hear the screams of joy/terror from people on the slides like they were standing directly outside my window I enjoyed my stay and will very likely come back if the price is right. It just isn’t anything exceptional. With a few updates, it could really shine!

It’s a little upsetting to have to write this review. I had been to this property 2-3 times for the indoor water slide and pool area over the past 10 years but hadn’t been in 4-5 years until my stay between the 16th-18th of July. I planned on bringing my 2 kids, 4 & 6 year olds for a day of fun and heading back home the next day. On the website it stated that the pool area was closed through

Pool closed. Property needs updated. Leaky shower. Warm in lobby.

Room was clean and cozy. The door stuck a bit. Normal wear and tear. The pool was disappointing, as the paint was chipping, badly, and the paint chips got all over all of us and our stuff. Breakfast was excellent 👌

Pool is awesome!

the pool could be a little cleaner, water is very murky and not very clean, paints peeling off of the hot tub floor so occasionally you’ll have yellow blue patches float up, but aside from that the rooms are clean, staff is wonderful, coffee is always available. Breakfast is a solid 6.5/10 for hotel breakfast with different options everyday and the staff is wonderful and always friendly

Rooms clean, lobby and breakfast area clean, close to shopping and any type of dining you want. Staff was a little rude and unprofessional in my opinion. The best attraction of this hotel was the pool but was nasty. Hot tub had slimy goop on the walls and just dirty looking water. Pool was a little better but the whole area was just not maintained well. Looks like it was repainted by a 3yr old with the incorrect type of paint with if flaking off. Just didn’t feel refreshing and I felt dirty leaving. Slides were cool but the whole area need a make over and routine cleaning schedule

We had a great stay. Staff were friendly! Hotel was clean and tidy

Roombwas very clean. Blankets all smelled freshly of bleach (always a good sign lol). My teen boys loved the water slides. Front desk was very helpful and friendly. Parking lot was well lit. Bathroom/shower were nice and clean✨️✨️. Love that its close to different food options and a grocery store. The only issue we had was the neighbor across the hall yad a yipping little dog that started barking after they left and barked non-stop (literally) for 1.5hrs. When I couldnt take it anymore (bc it was 8am!) And my husband called the front desk they immediately apologized and 20mins later I heard the neighbor open their door and come get the dog. As they were leaving they must have made a comment to the housekeeper (who we had already spoken to also) and the housekeeper backed us u0 and told them the dog had notnl stopped barking since she got on our floor and that had been atleast 45mins to which the woman said it was 'highly unusual behavior' for him to bark like that 🤣 Ma'am... stop lying 🤣 But the hotel made her quiet him so I was very impressed. Most of the time they dont do anything at all. We were very happy with our stay and will def stay here again if we are out this way. Also, Mark at the front is THE BEST !!!!

Staff changed our room from king to a double bed. The room was filthy. I spoke with management the next morning. They promised to come in and clean while we were out for the day. When we arrived back our room was in the same condition as we left it. Beds not made. Nothing. This is honestly the worst Hilton property I’ve ever seen in my 40 plus years on this planet. Just terrible.

I booked a king room with sofa bed that is shown on hotels.com. However, upon arrival was told by front desk clerk that they do not have these rooms at all on the property. Was told to either take two queens or not stay. Since we had already driven 5 hours to stay at this hotel and had our children out of the car, we decided to stay. We took up the issue of only having 2 queen beds with hotels.com. Room wasnt clean (raisins in bed and office chair, hair in tub), pool was closed upon check-in but opened later. Pool was only enjoyable thing about hotel mainly for the uniqueness of the water slides. Staff kept saying that since we didn't book directly through them that I had to just deal with it. Also was told that Hampton Inn is the bottom end of the Hilton chain so what did I expect.

Have stayed several times for doctors appointments the following day. Never a complaint. Always friendly alway clean always reasonable priced.

My bedding had a dad ring on the skirt of the bedding and it looked discussing

Bad bathrooms

Room was clean. All staff I met were very helpful and kind. Breakfast offered a variety of items.

Easy, professional check in. Room was as expected, clean and well appointed.

The floor in our room had not been vacuumed . The sheets on the beds looked like someone had slept on them(wrinkled).

Had a great stay, rooms are large, bed is comfortable. Some furnishings need to be replaced. Enjoyed the indoor pool and waterslides. Water was chilly, manager onsite explained heat pump was just replaced. We still had fun playing on the slides. The hotel was busy but everything was handled well.

Check-in was good and clerk greeting us was very friendly! All the staff were very nice! Our room looked clean. The AC was fairly loud. One queen bed was very squeaky and lumpy on the side slept on, felt like the springs! Definitely needs a new mattress for that bed!! The shower worked fine and was clean! The toilet worked the first 2 days, but the last day, through the night, the toilet stopped working and couldn’t flush, very upsetting!! Breakfast was okay! Coffee was always good! Disappointed with the spotted bananas served for 2 mornings and not fresh yellow bananas!! Waffles were good!! Needs a bran/fiber cereal choice! The sweet lady that prepared our breakfast was very nice and helpful!! Parking was good and we were able to park close to front or side of the building!

A lot of kids not respecting the quiet time and having people up around them and below them i asked for a quiet room and they put me inbetween 2 Families w small children!

The room was very spacious

Easy access location right off the exit. Lots of good food choices around. Very clean and modern.

I liked the surrounding area The beds were uncomfortable

Every holiday season, when we make the trek to my in-laws, my kiddo stays with the grandparents for a sleepover and I head to a hotel for some peace and quiet. My usual hotel was priced much higher than usual this year so I decided to try this one. I’m happy with it for the price (it is clean, safe, comfortable, convenient and has some cool amenities), but I want to be sure to give a few caveats. - it’s old and could use some cosmetic improvements (ex: broken/loose tile in the entryway to my room, paint knocked off of corners, the pool area is very dated); if I had to guess, there have been no updates since it was built to roughly 20 years ago. - it’s a very clean hotel overall but the hot tub was funky looking so I avoided it, much to my disappointment - the pool and the slides are lots of fun (note: the slides are *pitch black* inside, which is total nightmare fuel for me!) - you definitely want to request a room on the opposite side of the building from the pool; I was on the second floor right next to it and I could hear the screams of joy/terror from people on the slides like they were standing directly outside my window I enjoyed my stay and will very likely come back if the price is right. It just isn’t anything exceptional. With a few updates, it could really shine!

Room was clean and cozy. The door stuck a bit. Normal wear and tear. The pool was disappointing, as the paint was chipping, badly, and the paint chips got all over all of us and our stuff. Breakfast was excellent 👌

Hotel was a disappointment at $200 a night. The reception person was barely attentive. Our room was very dated and the mattress needs replacement. A strange high pitched noise sounded intermittently that kept us awake Will not be recommending this facility.

Loved the beds, super comfortable. Loved the indoor pool, hot tub and definitely the water slides. The staff were awesome and understanding accommodating a couple extra nights. Not a huge deal for most, but I did not like how quiet the rooms are... you could hear a pin drop, so any walking in the hall, so loud. No way to block it out with the auto a/c or heater and blower fans can't stay on either..

Friendly helpful staff. We had a noise issue the first night and they moved our room to accommodate us.

Myself, my husband and our 3 children booked this hotel after my son was admitted to Brenner's Children's hospital unexpectedly as we live over an hour away. The staff, and especially the manager (I think her name is Crystal) have been PHENOMENAL! They are incredibly kind, helpful and sympathetic. As soon as they heard about our situation they went above and beyond to make our lives as easy as they could in our difficult situation. The property and our room is clean and comfortable. The breakfast they offer for free is hot and delicious and there's lots of options! The pool area has just been painted and they have a large pool, a hot tub and TWO huge waterslides! The best part of the pool area is definitely the slides and a huge bonus is that the slides do NOT drop into a pool. So kids, like my special needs son, that can't swim, can still go on the slides and you don't have to worry about them drowning. There's also a small arcade! We stayed for 3 nights (we originally booked 2 but we needed an extra night while waiting for the Ronald McDonald house to get us in and they went above and beyond to give us an extra night at a rate we could afford. Which is incredible seeing as this was on a holiday weekend!) and we were happy and comfortable the entire stay! There's also several restaurants and shops right next door. Thank you so much to the staff at Hampton Inn for making a hard time less difficult and for going above and beyond! We would recommend to EVERYONE!

I had issues with cleanliness of the room and then ran into other issues during my stay. Tried to talk with GM and even went through Hilton Honors to try to get a call back and nothing.

The staff was amazing and made it feel like hanging out with the family!!

Melissa at the front desk was awesome! We were there for 22nd anniversary and she upgraded us! Hotel room was nice and clean, bed comfortable, bathroom and shower clean. Breakfast was good the next morning! We were treated very special by Melissa at the front desk, it was like we known her for years! We will stay here again sometime!!

Amazing staff and the property is very well kept!

Staff was excellant. Friendly and responsive

Staff really made an extra effort to be certain we enjoyed our stay

Room was clean. All staff I met were very helpful and kind. Breakfast offered a variety of items.

Mark (at the front desk) & Julianna (breakfast staff)were Extremely Rude to myself and my children. IRA (front desk) was simply AMAZING! the facility was understaffed and he catered to each member with full respect and accommodations. Ira was polite when there were time consuming issues with the computer downloading in the beginning of our sign in. He needs to be recommended for his hospitality and inviting attitude to.

Very nice staff and conveniently located

Hotel has a lot of dining options, close to the exit.

Easy access to the places we needed to attend.

This is in a great location and has many convenient places to eat. Even though it was right off the highway it was very quiet.

It was very convenient.

Easy access location right off the exit. Lots of good food choices around. Very clean and modern.

Close to hospital

The location, right off the highway and dining options within walking distance.

Very close to Davie Hospital complex.

Clean, quite and a great location

Check-in was good and clerk greeting us was very friendly! All the staff were very nice! Our room looked clean. The AC was fairly loud. One queen bed was very squeaky and lumpy on the side slept on, felt like the springs! Definitely needs a new mattress for that bed!! The shower worked fine and was clean! The toilet worked the first 2 days, but the last day, through the night, the toilet stopped working and couldn’t flush, very upsetting!! Breakfast was okay! Coffee was always good! Disappointed with the spotted bananas served for 2 mornings and not fresh yellow bananas!! Waffles were good!! Needs a bran/fiber cereal choice! The sweet lady that prepared our breakfast was very nice and helpful!! Parking was good and we were able to park close to front or side of the building!

Awesome pool. Awesome breakfast

The staff is nice except the lady who runs the breakfast she is rude

Staff was great. Rooms nice size and clean. Pool FABULOUS!!!! Breakfast okay!

Staff was extremely nice, room clean, smelled good, breakfast they offer was good.

Melissa at the front desk was awesome! We were there for 22nd anniversary and she upgraded us! Hotel room was nice and clean, bed comfortable, bathroom and shower clean. Breakfast was good the next morning! We were treated very special by Melissa at the front desk, it was like we known her for years! We will stay here again sometime!!

Staff was extremely friendly. Breakfast was amazing. Coffee all day which was great feature. Very clean and well kept. Only suggestion is that the doors to room have some sort of gadget to prevent doors from slamming. They slam loud and hate to disturb others.

Room was clean. All staff I met were very helpful and kind. Breakfast offered a variety of items.

The staff was fantastic very helpful and pleasant. They made out for things that were missing. The breakfast on the Saturday I was there was delicious and one on Sunday what is not quite as good. I would stay there again.

the pool could be a little cleaner, water is very murky and not very clean, paints peeling off of the hot tub floor so occasionally you’ll have yellow blue patches float up, but aside from that the rooms are clean, staff is wonderful, coffee is always available. Breakfast is a solid 6.5/10 for hotel breakfast with different options everyday and the staff is wonderful and always friendly