紐約時代廣場西萬豪艾利元素飯店

The location is fantastic, so many attractions and restaurants are walkable, and the subway is close by for everything else. The breakfast is really good, but a lot of single use plastic ends up in the trash. The elevator situation is a disaster, they are currently in the process of upgrading them so one is not being used, at peak times it can be a real hassle to get an elevator to your floor. Hopefully the upgrades will solve this problem. The gym is well equipped, but it is in the basement so it has no natural light, a few mirrors would improve the feel of the room.

The hotel it’s nice, breakfast very good but they don’t have enough elevator and you can wait half hour during the morning to go downstairs.

Good just laundry wasnt avaiable

Elevator one of 3 not working No space to sit in morning No laundry room Only good thing is location close to all sightseeing

Hotel was in a good central location. Breakfast was better than expected, with different hot items each day. Evening snacks and drinks midweek were nice. Room was ok, but floor was not very clean. There is a problem with the lifts, but we didn't have to wait too long even though we opted for a high floor for the view.

The rooms were great, large size, kitchenette. Good location to Times Square, attractions and transportation. First night, could hear loud music until 2am. One elevator was not working the entire length of stay. We walked down 32 flights of stairs for three days and stayed out for the entire day, just to not deal with the waits for elevators. 2 elevators for a 40 story hotel. Wow. Breakfast buffet was terrific, plenty of options.

We really like this hotel, but 1 out of 3 elevators being out of service for at least 6 mos (since our first stay in early December) is unacceptable. Clients often waited while an elevator passed them by three times (too full!) before being able to get on. Fearing that we would never get on with our luggage, we got up super early our last morning and left our luggage at the front desk until later when we actually checked out. One time was understandable, but the second tome was a deal breaker. We will not stay here again unless they have sufficient working elevators.

Element NY Times Square West is a very nice contemporary styled hotel located right next to the Times Square as the name suggests. The subway station and bus terminal are close by and within short walking distance. We opted for a room with the view. It’s very clean and comfortable. There were some gremlins here and there, but the hotel staff was able to fix them pretty quickly. There are 3 elevators on site, but one is not working. I guess it hasn’t been working for months based on previous reviews. During peak hours like breakfast time, check-out and check-in hours, there were times we would wait for over 10 minutes. During those times, they had a staff member who controlled the elevator. And sometimes they would express the elevator past our floor a few times before the elevator stopped on our floor. Otherwise, the wait wasn’t that bad. They served a full breakfast with a large variety of options. The staff at the dining room was friendly, efficient, and kept the place clean and humming. They even had happy hours there Monday through Thursday serving wine and beer. The rooftop is small but offers a near-panoramic view of the city. There’s also a gym at the basement which was very well stocked with almost every exercise equipment you’d need. Overall, I had a great experience and I will definitely consider staying there again when I visit NY.

Good location. Included breakfast is good and well-organized although there are many clients. Due to the reparation of one of the elevators in progress, sometimes it was a bit slowly but globally a very good stay in New-York.

Nice location. It was a problem with elevator but it was ok. Nice gym.

Clean room, friendly staff, great breakfast options. Good amenities

Room was clean. Only 2 elevators working for 40 floors. Breakfast was awful. Neess a good refresh. Right in the action though. 6/10

Our room was infested with bedbugs. Room 705 The only thing they did was give us a room joining the one we were in. Did not give us a refund!

Very good breakfast. Great location. Full kitchenette compared to other closet size rooms in other Yotels :-) in area was nice. The fridge freezer which allowed us to keep ice and drinks was definitely a plus. Staff were friendly, but didn't clean our room on day 2 of 3 so we had to request clean towels. No ice machines, but was told to ask the kitchen for ice,and it was provided to us, and lasted our entire stay in the rooms freezer. Wife slept well, but as a light sleeper, I typically run hotel A/C fan to provide ambient noise to aid me in sleeping. Unfortunately, the odd noises randomly emulating form the A/C unit which is right by the bed kept me awake every night which was a problem. Summer... so turning it off was not an option. The shower was clean and the water flow was ample, but shower floor sloped away from the drain causing used shower water to pool. This was gross on day two when I had to step into the previous days shower water, but not on day 3 after they cleaned and drained it out, so would not had been an issue if the had only cleaned on day 2. Only 2 of 3 elevators worked. They are fast, but small. Catching one with room for you party/bags was most always time consuming and inconvenient. The lobby had no elevator queues and thus it was a was a free for all. Often inconsiderate persons cut in front those patiently waiting and took their spots or failed to squeeze in to make room. I would not use again or recommend to others until this is resolved.

The hotel itself seems decent upon entering the lobby. Unfortunately, once we got to our room, our stay was met with broken elevators, clogged sinks, & dusty floors. The staff was cool and accommodating but the hotel room just average. I did like that there was a kitchenette, fridge and freezer which allowed us to cook and store food properly while we were out but the cleanliness left a lot to be desired. The room that we initially stayed in had a clogged sink and some strange shower spots but the staff were able to help us out by upgrading our stay. The new room was bigger but still had a dust problem, walking without socks or towels on the ground was impossible. I probably would not recommend staying here unless I was on a budget or needed something ASAP. Also, for some odd reason, the elevator would not stop at our floor on 37. A myriad of issues with this property that can hopefully be ironed out for future guests looking to potentially stay at this establishment.

We found bed bugs in our room. The shower floor had stains 1106. The elevators need to improved. Breakfast food needs improvement too. The location is very good and not too noisy.

When we checked in, the lady on the desk said “I can see you’ve paid in advance for this stay, so we will just need your credit card for the safety deposit”. When we checked out, they charged us for the full price of the stay - which we had already paid for through Expedia. During check in and check out of this hotel, staff were rude and unkind, the sinks were constantly blocked in room 1001, there were huge cockroaches in the room and the bed had a dip in it that felt as if we were sleeping in a hammock. Will never recommend this place to anyone and will actively deter them from staying here. Still awaiting a refund of the money that was stolen from my account on check out.

Staff was great. Room was clean. You have to request cleaning. They accommodated me with what I needed. I enjoyed my stay.

We checked in about 4pm, when we got in the room, the room is not cleaned. So we had to stage our lugges downstairs, and wait. Once we get back, the bed were made, but with the prior guests bedsheet. The toilet was not cleaned, the mark still there. We had to walk down a few times for this issues. Other than that, it’s all good. We stayed in 4th floor, so no biggies to use stairs. The breakfasts were really good. Great location.

I like the overall of the room and service, just two things that bothered us is there was a bigger insect one inch long flying around in the washroom, i even took video of it. And a fly inside our bedroom. Also glass wall of the shower room need to be shielded under neat coz every time we took shower, water spreading to the next room where the toilet and vanity are (we had to stuffed it with towels)

Clean room with an amazing view, good breakfast and central place in the city!

Great location, comfy rooms, and excellent service from the crew. The room has full kitchen with a normal size fridge and freezer, they even have utensils and pantry. The hotel's breakfast is one of the best breakfast ever, not the typical continental (bread and jelly with coffee), they had the most complete buffet ever. Definitely im coming back soon!

Room was spacious for a NY hotel. Staff was friendly. Breakfast was great with some many choices and a daily variety. Wifi was also good.

40 floors - two elevators- (they started replacing elevators one at a time at the end of 2024) - free breakfast on the ground floor- a bad combination of circumstances. It is sad for the hotel because the rooms are nice with views and big beds and a fully equipped kitchen a rarity in Manhattan. Location is excellent. Go when they finish the replacement of the elevators. Reception minimizes the inconvenience.

The rooms were nice and we appreciated the full-size frig and kitchenette. The arrangement was strange with a sofa with it's back to the TV. Although the kitchenette was nice there were no table or chairs where you can sit and enjoy a meal. The breakfast was a nice perk but during our stay one elevator was out which led to long lines for breakfast and other busy times.

Our stay at this hotel was good. The only downside is one elevator wasn’t working so we had to walk thousands of stairs downstairs for breakfast as the elevator would take a long time to reach our floor. They warned us when we checked in so we expected this.finding a working elevator to go up wasn’t an issue it was just to go down. There was also an issue with the water turning really hot randomly when showering. It was very frustrating dealing with that. They addressed the issue when we reported and taught us how to deal with it if the water turns hot again. Overall, i would stay here again and recommend this hotel to others.

Overall i enjoyed my stay. Our room was very nice- more spacious than I'd expect in an NYC hotel. It was clean. The rooftop area was a nice touch. The elevator situation was mildly irritating especially with one of them out of commission. And the water was scalding hot - not in a good way. It was hard to take a shower or wash it hands because the cold water didn't seem to be working.

Overall not bad Rooms were clean and surprisingly big

Breakfast was extraordinary. Many choices, also healthy ones. Rooms were very functional. We liked the kitchenette. Very quiet. No traffic noise.

A big plus point is the breakfast, with a wide range of options, including healthier options such as fruit and yogurt. The downside was that the elevators took up to 20 minutes to get into. The room is well equipped and clean, the bathroom is a very good feature of the room, only the fridge is very close to the bed and both it and the ac make noise, and at night this is not very pleasant. Apart from that, my stay was great! I recommend it.

Upon arrival, I was asked for my card to pay the security deposit. Instead, I was charged another $1300 for my stay which is already paid for via Expedia. Nothing to make up for the HUGE mistake of double charging me, just a “sorry, you’ll get the money back after you check out”. The elevator being down wasn’t a huge issue since they had given prior notice before confirming the stay, but it is quite annoying when you finally get on an elevator, make it up with the luggage only for the room key not to work. The check in process took almost double to triple the time of a normal check in process. The room itself was fine, no huge complaints as I was just there for work and was out most of the days. No offer of water so I had to buy a gallon jug of water from CVS. Strangely enough, the morning of check out, they had a 3-tier cart out full of water bottles by the front desk. The breakfast buffet is fine and has good options. The staff is nice, but it is certainly unpleasant having to be double charged $1300 and only being told “sorry” with a slight shrug.

Great location, comfy rooms, and excellent service from the crew. The room has full kitchen with a normal size fridge and freezer, they even have utensils and pantry. The hotel's breakfast is one of the best breakfast ever, not the typical continental (bread and jelly with coffee), they had the most complete buffet ever. Definitely im coming back soon!

I will the good - John and Jeffrey in the breakfast area were AMAZING! They went over and above to ensure we had the gluten free options that we needed. Shawn - front desk manager also worked hard to ensure we were treated well and fixed the air conditioner so our room was comfortable. Unfortunately, our first experience at the front desk with Aliya (not sure of spelling) was not pleasant. Aliya was extremely rude. She appeared bothered when she was asked a question. If she was all we knew about the Element we would not return, however, we have stayed there many times and are used to the service level provided by John, Jeffrey and Shawn.

My stay at this property was excellent from start to finish. I wish all hotels had a night manager like Ed, who gave us a warm welcome and made us feel right at home.

I experienced several unpleasant issues during my stay. The most upsetting occurred when I tried to access the rooftop at 8:58 PM, two minutes before the posted closing time of 9:00 PM, to take a few photos of the city lights. A service staff member immediately shouted: "IT IS CLOSED! GET OUT!" When I politely asked to take a couple of pictures, he repeated the same aggressive words and approached me in a threatening manner. I felt frightened and reported the incident to reception. The receptionist said the rooftop was managed by a third party. As the same staff member entered the lobby, I pointed him out. The receptionist called Guest Service Manager Mr. E.J., who first listened to the staff member, then asked why I was on the rooftop after closing. I explained I was there before 9:00 PM, as stated in the hotel’s own info. He dismissed my explanation and blamed me, saying I had "plenty of time during the day" to take pictures. I found his lack of empathy and professionalism shocking. Other issues included: Shower head detached from the wall (I have pictures) Elevator delays – several 20+ min waits as elevators passed my floor full Smell of smoke in the room upon each entry On a positive note, front desk staff were kind and the simple breakfast was good. However, Mr. J.'s behavior greatly undermined the overall experience. I expected more from a hotel of this standard and hope this feedback helps avoid similar incidents for future guests.

The hotel was clean, quiet and in a great location. We loved the breakfast and happy hours as well. Unfortunately there were issues with the elevators so we were grateful to be on the sixth floor. All staff were very friendly and professional. Would definitely stay here again.

I enjoyed my stay. It was clean, comfortable and was a great location. We had some trouble with check in. Our flight was delayed therefore we missed our connecting flight and did not check in on time so our room was given away. We had to wait 5 hrs before able to check in to another room.

Very disappointing stay at this Marriott Property. The location is good and the room was large. But that is where the positives ended. The service at the front desk was lacking. The room was not in good condition - paint chipped, paint drippings on bathroom walls, furniture banged up and in poor condition. One of the elevators was out of service with no signs they were even attempting to repair it. It took us almost 20 minutes one morning to get off our 15th floor to the lobby. We tried to call the front desk to ask when we could expect an elevator, the house phones were also out of order. And coming back at night was no easier. One evening we counted upwards of 75 people waiting to get an elevator back to their rooms. When we brought this to the attention of the desk, we were told that when we checked in we were given the option to cancel our rooms free of charge and stay elsewhere. First off, this did not happen. And secondly where would we have gone with no reservations at 11 pm at night when we arrived. Definitely would not stay here again.

Great location, in walking distance to subway, Times Square and MSG. Hotel staff was very friendly. The breakfast includes a good variety each day. The only inconvenience was one of three elevators was under maintenance, this created a waiting line during breakfast hours.

The hotel itself was lovely! Spacious, clean & comfortable with excellent amenities. I think what truly made my stay memorable were the fantastically warm, friendly and caring staff dispersed throughout!

Great stay in an extremely convenient Manhattan location. Walkable to almost everything. The hotel staff I encountered are courteous and thoughtful, especially those who work at the breakfast. Breakfast options are good and included in room rate (hot and cold options, eggs, fresh fruit, yogurt, oatmeal, bagels, toast, tea/coffee/juice, etc) but the space gets very crowded and hectic, so plan accordingly and arrive early.

Perfect place to stay . Very central to all places to visit

Enjoyed our stay. It’s very convenient and at walking distance to major attractions like Times Square, Empire State Building and The Vessel. Lots of dining options at walking distance. They even kept our luggage safely after checkout since our flight was in the evening so we could go around the city. I recommend Element NewYork to everyone!

The hotel was in an excellent location, very close to Penn Station. The room was spacious and clean. The area around it though, There are so many homeless on the street right in front and around the hotel.

The location is fantastic, so many attractions and restaurants are walkable, and the subway is close by for everything else. The breakfast is really good, but a lot of single use plastic ends up in the trash. The elevator situation is a disaster, they are currently in the process of upgrading them so one is not being used, at peak times it can be a real hassle to get an elevator to your floor. Hopefully the upgrades will solve this problem. The gym is well equipped, but it is in the basement so it has no natural light, a few mirrors would improve the feel of the room.

The staff were very kind. The location was perfect, Close to everything but just far enough to Be able to sleep at night. The elevator was broken so 39 floors serviced with 2 elevators became congested in the morning - but breakfast was great. Also, hot water was slow in the morning for showers but bed was so comfortable and room was roomie and well laid out.

Great location, close to Penn station if you’re arriving to the city by Amtrak. Nearby subway options, close to Times Square & Bryant Park. The breakfast had lots of options. The kitchenette in the room seems like a rare find for NYC & has everything you need. The staff was friendly at every interaction.

Great location minutes away from theaters. Great price for the size of the room, and includes a refrigerator.

Element NY Times Square West is a very nice contemporary styled hotel located right next to the Times Square as the name suggests. The subway station and bus terminal are close by and within short walking distance. We opted for a room with the view. It’s very clean and comfortable. There were some gremlins here and there, but the hotel staff was able to fix them pretty quickly. There are 3 elevators on site, but one is not working. I guess it hasn’t been working for months based on previous reviews. During peak hours like breakfast time, check-out and check-in hours, there were times we would wait for over 10 minutes. During those times, they had a staff member who controlled the elevator. And sometimes they would express the elevator past our floor a few times before the elevator stopped on our floor. Otherwise, the wait wasn’t that bad. They served a full breakfast with a large variety of options. The staff at the dining room was friendly, efficient, and kept the place clean and humming. They even had happy hours there Monday through Thursday serving wine and beer. The rooftop is small but offers a near-panoramic view of the city. There’s also a gym at the basement which was very well stocked with almost every exercise equipment you’d need. Overall, I had a great experience and I will definitely consider staying there again when I visit NY.

Excellent location near Times Square, without being too close. Loved the bathroom and the bed, and the kitchenette was a lifesaver. Got a room with a view, which was VERY cool... could see the Empire State Building from our window. Staff was very helpful and chill!

Clean room, friendly staff, great breakfast options. Good amenities

Great location—easy walking distance to Times Square and other central spots. The room includes a kitchenette, which is very convenient. The staff are friendly and accommodating. They allowed us a late check-out and offered overnight luggage storage due to elevator issues. Breakfast was good, and we especially enjoyed the complimentary wine and beer relaxation time in the late afternoon, offered Monday through Thursday. We had a great stay and would definitely return.

Breakfast included was amazing and lots of variety!!

Excellent Breakfast with many options both hot and cold Was also able to make a sandwich to eat later on Hotel near to times square and subway Bonus was happy hour each day

Stayed here for 3 nights after the new years and it exceeded my expectations! Front desk was understanding and Vince was super helpful with checking in our bags and being a familiar friendly face throughout our stay. Breakfast never disappointed, loved all the options! Our room provided more than enough like cutlery, a large fridge, and our room was cleaned and restocked with towels everyday. These guys go above and beyond, nonetheless, it is in a convenient location (only a 12 mins walk to times square). Highly highly recommend!

Its near to time square, you can walk and reach to time square, central part, bus station etc. complementally Breakfast is very good, the only problem is area is small and in peak time you might not be get seat. breakfast time you need to wait 5 minutes to get lift. Overall hotel is good.

Great breakfast buffet!

The hotel room had plenty for us. A full size fridge freezer and a dishwasher as well as a king size bed were all packed in. It was tight for space around the bed resulting in some bruised shins. The room was comfortable. It was clean but not thoroughly clean. The staff were fantastic. The location was perfect. The breakfast was awful. Avoid the hot food, just tasteless. Also watch out for the many vultures who take all the bread, ham, cheese, cakes and fruit for their lunch later leaving you with barely anything to choose if you go to breakfast past 9am. Also for an eco hotel, the lack of recycling done at breakfast is sad along with chuck away paper cups, plate and plastic knives and forks. We would not stay here again purely for the awful experience that is breakfast. I did receive an email letting me know before I arrived that 1 lift was out of use. This caused so many queues and the elevator rides were uncomfortable as you are packed in like a tin of sardines with strangers. I know it couldn’t be avoided and I was pre warned but it was a pain.

The elevator situation was not great, one out of 3 elevators was under maintenance and wait time for elevator at peak hours were sometimes 30 minutes, Breakfast was a great perk, food was great and always great options and variety. Also appreciate the happy hour to start off the evening.

Great property, terrific location. Rooms are clean & updated, Amazing complimentary breakfast, much more extensive than the norm. One elevator was out, which slowed things down a bit, but staff was great about informing everyone and were pro-active in keeping everyone moving.