Barceló Grand Faro Los Cabos

The ocean was partially visible through palm trees on the property. Pools were nice. Room was clean. Restaurants and bars were a little disappointing, both severely understaffed, some restaurants only open certain days, one only serving breakfast but listed as breakfast and lunch. Food variety not there, mostly the same food every day at the buffets. Staff was mostly nice, watch out for concierge, they will try to talk you into a time share sales meeting.

Anything nice, or “cool” wasn’t included. From Starbucks to bars, to cabanas. Everything was a members only space. The food at the restaurants were okay, but the buffet was awful. My husband got food poisoning from meat that was served. The bars had fruit flies and the beer coming from the tab tasted like it had never been cleaned. The staff were friendly, but everywhere you turned, they were trying to charge you for something. I would not recommend this to anyone, nor go back.

I had pre-arranged with the hotel for airport pickup and transportation but it took over 2 hours for them to actually come and get me. One driver arrived after 45 min but he was there to pick up another couple, despite having my name and confirmation on his phone. Check-in at the hotel was easy & efficient. I did not like the hard sales push after check-in, as we had been traveling all day and just wanted to get into our rooms. My room flooded the first night, with water coming in from the ceiling near the door and throughout the bathroom. I had about 2 inches of water in my room before I was finally moved to a new room. It was close to 11:30pm by the time I got to my new room. The hostess for the Mexican and Italian restaurants was rude. The first night she told us we must have a reservation, despite the restaurant only being half full. As we started to leave, she stopped us and told us she would seat us but insisted that tomorrow we would need a reservation. The second night we had a reservation but accidentally made it for the next night. She refused to seat us, but again as we started to leave, she agreed to seat us. The wait staff at breakfast was very reluctant to serve us mimosas. The pool bar on Sunday was out of Sparkling Wine and White wine. The hotel is great need of updating. Most of the staff were pleasant but the people working the bar were less than pleasant, throughout the hotel. The pool does not have enough chairs to support the volume of guests.

This resort is not even close to what it was from a quality perspective compared to a previous stay under different ownership. Non functioning elevators, general overall service and appearance to food quality. Also, 8 of the people in our oarty of 14 got extremely ill. We will not be back. different different

Breakfast optional were great. Could have used more help at specialty stations. Staff were very friendly and welcoming. Our room had a partial view of ocean did have a palm tree blocking our what we thought should have been a better view from the balcony