W Austin

I have stayed here before and it was excellent, so I chose to stay here again. Big mistake. I reserved a room for May 16 back on March 23rd. Plenty of advance notice. When we arrived we were informed that our room was not ready yet. We were told that we could relax in the “living room” while we waited for our room. 2 hours after our check-in time and we still didn’t have a room to go get ready in. We were then told that the hotel had a penthouse available for an additional $1200.00. I think not. Why should I pay for their mistake. We were put in a room with a king sized bed, and a cot after asking if we could get ready in their conference room. I was very disappointed this time around, and I think I will look for other places next time I need a hotel.

Clean

Amazing

Excellent staff, room was very clean. I left my new IPhone on the table Saturday morning in the Serenade restaurant after having a delicious breakfast with my wife. Our waiter turned my phone over to the manager and he kept it secured until I realized I had left it. Very honest employees , so thankful!!!!

Ok