St Pancras London, Autograph Collection
461 USD
/natt
Gj.snitt. for september
Velg datoer for å se priser og tilgjengelighet
461 USD
/natt
Gj.snitt. for september
Månedlige gjennomsnittspriser
På St Pancras London, Autograph Collection er prisen per natt i gjennomsnitt 314 USD i den billigste måneden (januar) og 531 USD i den dyreste måneden (juni), basert på de siste 12 månedene.
| Måned | Gjennomsnittspris |
|---|---|
| januar | 314 USD |
| februar | 357 USD |
| mars | 340 USD |
| april | 424 USD |
| mai | 387 USD |
| juni | 531 USD |
| juli | 497 USD |
| august | 349 USD |
| september | 461 USD |
| oktober | 437 USD |
| november | 450 USD |
| desember | 422 USD |
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sep · 461 USD
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Dyreste: juni (ca. 531 USD)
Billigste: januar (ca. 314 USD)
Om denne eiendommen
Slapp av på stedets spa, hvor du kan nyte massasjer, kroppsbehandlinger, og ansiktsbehandlinger. Benytt deg av rekreasjonsfasiliteter som et innendørsbasseng, en badstue og et døgnåpent treningssenter. Dette hotellet i viktoriansk stil tilb...
Fasiliteter
Slapp av på stedets spa, hvor du kan nyte massasjer, kroppsbehandlinger, og ansiktsbehandlinger. Benytt deg av rekreasjonsfasiliteter som et innendørsbasseng, en badstue og et døgnåpent treningssenter. Dette hotellet i viktoriansk stil tilbyr også wi-fi (inkludert), concierge-tjenester og bryllupstjenester.
Fasiliteter for forretningsreisende
Gjester har tilgang til blant annet hurtigutsjekking, renseri-/vaskeritjenester og en døgnåpen resepsjon. Planlegger du en event i London? Som en av dette hotellet sine gjester tilbys du møte- og konferanserom på opp til 451 kvadratmeter, blant annet konferanserom og 12 møterom. Gjestene tilbys ubetjent parkering (mot et tillegg) på stedet.
Servering
Smak på britiske retter på Booking Office 1869, en av dette hotellets 3 restauranter, eller bli på rommet og benytt deg av romservice (døgnet rundt). Koble av med noe godt å drikke i en av stedets 2 barer/lounger. Ferdiglaget frokost tilbys daglig fra kl. 07.00 til kl. 11.00 mot et tillegg.
Rom
Føl deg som hjemme i et av de 245 gjesterommene, som er individuelt dekorert og utstyrt med minibar og LCD-TV. Sengen har overmadrass, dundyner og sengetøy av topp kvalitet. Du kan holde deg oppdatert med wi-fi (inkludert) på rommet, og underholdningen er sikret med parabol-TV. Badene inkluderer toalettartikler (inkludert) og hårføner.
Beliggenhet
Velger du St. Pancras London, Autograph Collection ® i London, bor du i hjertet av byen samtidig som du er 4 minutter med bil unna British Museum og 8 minutter fra Big Ben. Dette hotellet i luksuriøs stil ligger 2,8 mi (4,4 km) unna London Eye og 2,9 mi (4,7 km) unna Hyde Park.
Hva finnes i nærheten
British Library(0.1 miles)
University College London(0.5 miles)
Russell Square(0.6 miles)
Tottenham Court Road(0.9 miles)
British Museum(1 miles)
City, University of London(1.1 miles)
Camden Markets(1.1 miles)
Regent's Park(1.1 miles)
Portland Place(1.2 miles)
Oxford Street(1.2 miles)
Regent Street(1.3 miles)
Royal Opera House(1.4 miles)
The Strand(1.5 miles)
Covent Garden Market(1.5 miles)
Madame Tussauds voksmuseum(1.5 miles)
London (LCY-London City)(10.7 miles)
Heathrow flyplass (LHR)(18.9 miles)
Gatwick flyplass (LGW)(55 miles)
London (LTN-Luton)(34.1 miles)
London (STN-Stansted)(40.5 miles)
Parkering
Restaurant
Svømmebasseng
Romservice
Betjent parkering
Renseri
Beliggenhet
Euston Road, Kings Cross, London, England, Storbritannia
British Library (0.1 miles)
University College London (0.5 miles)
Russell Square (0.6 miles)
Tottenham Court Road (0.9 miles)
British Museum (1 miles)
City, University of London (1.1 miles)
Gjesteomtaler
8.1
Veldig bra
basert på 1 571 verifiserte omtaler
Hvem bor her?
Business
20%
Par
46%
Familie
18%
Grupper
9%
Alene
4%
Hva gjestene synes
KI-generert oppsummering basert på nylige gjesteomtaler
St Pancras London, Autograph Collection imponerer gjestene med sin storslåtte historiske arkitektur og svært praktiske beliggenhet ved siden av St Pancras og King’s Cross. Tilbakemeldinger om rom og service varierer fra eksepsjonelt til skuffende, avhengig av fløy, utsikt og opplevelse.
Les merVar dette til hjelp?
Hva gjestene synes
St Pancras London, Autograph Collection imponerer gjestene med sin storslåtte historiske arkitektur og svært praktiske beliggenhet ved siden av St Pancras og King’s Cross. Tilbakemeldinger om rom og service varierer fra eksepsjonelt til skuffende, avhengig av fløy, utsikt og opplevelse.
Mange setter pris på vennlig, profesjonelt personale, imponerende bar- og restaurantområder, et avslappende spa og basseng, og i noen tilfeller romslige rom med utsikt over stasjonen. Vanlige ulemper inkluderer innsjekkingsforsinkelser, inkonsekvent service og rengjøring, interne eller mørke rom med utdatert innredning, faste madrasser eller støy for noen, sporadiske lukter, tregt Wi-Fi og varierende kvalitet på frokosten. Totalt sett kan du forvente minneverdige fellesarealer og fasiliteter, med opplevelser som påvirkes av romtildeling og tidspunkt.
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KI-generert oppsummering basert på nylige gjesteomtaler
Fasiliteter
Gjestene fremhever den atmosfæriske bar- og restaurantdelen, samt et avslappende spa og basseng. Noen bemerker at spaet er lite eller kaldt, sporadiske stengninger og et enkelt eller begrenset treningsstudio.
Relaterte gjesteomtaler
8
derren
25. sep. 2023
·
Overnattet 5 netter
Great property but they need to invest in a proper gym!!!
Great property but they need to invest in a proper gym!!!
10
Lydia
21. feb. 2025
·
Overnattet 1 natt
We had looked forward to a special celebratory evening. We were greeted in the room by complimentary macaroons & drinks. The TV wasn't working and after a 2nd failed visit by the technician, the receptionist immediately upgraded us to a superior suite. Chocolates & bubbly were sent to the room. It was our one evening there and we felt very special. The pool and spa area feels luxurious. We opted to have breakfast in the beautiful high celing booking office. The food was great and the setting incredible. Thoroughly enjoyed our stay!
We had looked forward to a special celebratory evening. We were greeted in the room by complimentary macaroons & drinks. The TV wasn't working and after a 2nd failed visit by the technician, the receptionist immediately upgraded us to a superior suite. Chocolates & bubbly were sent to the room. It was our one evening there and we felt very special. The pool and spa area feels luxurious. We opted to have breakfast in the beautiful high celing booking office. The food was great and the setting incredible. Thoroughly enjoyed our stay!
10
Eva
21. okt. 2025
·
Overnattet 1 natt
Very enjoyable trip, the room was very spacious and absolutely loved the spa. Breakfast was good but personally I would prefer a buffet style.
Very enjoyable trip, the room was very spacious and absolutely loved the spa. Breakfast was good but personally I would prefer a buffet style.
8
Melanie
20. sep. 2025
·
Overnattet 2 netter
It was a good relaxing trip. The highlight, as always is the staff, who are friendly, efficient and accomodating. The pool is always a standout glory as well. It is the cleanest pool in London with sexy dark lighting that makes it so relaxing. The hotel is an event in itself, lots of spectacle and free things to enjoy at different specific historic times. I loved the punch ceremony especially. Breakfast was particularly lovely and well organised. I definitely enjoyed my time here though wish I had booked a higher grade room for even more luxury...that said the fainting couch in my room made it perfect.
It was a good relaxing trip. The highlight, as always is the staff, who are friendly, efficient and accomodating. The pool is always a standout glory as well. It is the cleanest pool in London with sexy dark lighting that makes it so relaxing. The hotel is an event in itself, lots of spectacle and free things to enjoy at different specific historic times. I loved the punch ceremony especially. Breakfast was particularly lovely and well organised. I definitely enjoyed my time here though wish I had booked a higher grade room for even more luxury...that said the fainting couch in my room made it perfect.
8
Lynn
23. sep. 2025
·
Overnattet 1 natt
Loved the spa and the history of the hotel. Room clean but as on top floor of Barlow house was very dark which I didn’t like much.
Loved the spa and the history of the hotel. Room clean but as on top floor of Barlow house was very dark which I didn’t like much.
10
Barbara
10. feb. 2024
·
Overnattet 1 natt
Absolutely wonderful hotel. Great service, staff at St Pancras Renaniance friendly, attentive and accommodating. The restaurant the Booking Office is just wonderful great ambience and decor, notbtonmentuon rhe food. Gym is state of the art. Spa looks great unfortunately only used the swimming pool and gym.
Absolutely wonderful hotel. Great service, staff at St Pancras Renaniance friendly, attentive and accommodating. The restaurant the Booking Office is just wonderful great ambience and decor, notbtonmentuon rhe food. Gym is state of the art. Spa looks great unfortunately only used the swimming pool and gym.
6
Gillian
28. mars 2023
·
Overnattet 3 netter
Spa poor service, cold pool. Reception staff hit and miss, poor communication. Limited food and drink options.
Spa poor service, cold pool. Reception staff hit and miss, poor communication. Limited food and drink options.
4
Darren
20. feb. 2023
·
Overnattet 1 natt
Rooms need up dating, peeling vaneer on furniture. Rooms are very basic and small. Spa is tiny. The hotel is a letdown. The restaurant wasn't open on sunday. Not worth the money at all.
Rooms need up dating, peeling vaneer on furniture. Rooms are very basic and small. Spa is tiny. The hotel is a letdown. The restaurant wasn't open on sunday. Not worth the money at all.
10
Henri
29. mars 2025
·
Overnattet 1 natt
Very lovely stay at St. Pancras Renaissance hotel. Staff were great, friendly and attentive. Spa was lovely and relaxing. Best massage i've ever had! Booking office restaurant was great too.
Very lovely stay at St. Pancras Renaissance hotel. Staff were great, friendly and attentive. Spa was lovely and relaxing. Best massage i've ever had! Booking office restaurant was great too.
8
Conan
8. mai 2024
·
Overnattet 2 netter
It is a nice hotel in a very good location! We really enjoy spa and pool, which was the best part of the hotel.
It is a nice hotel in a very good location! We really enjoy spa and pool, which was the best part of the hotel.
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KI-generert oppsummering basert på nylige gjesteomtaler
Renhold
Mange rapporterer rene og velholdte områder, men tilbakevendende problemer inkluderer sterk lukt i korridorer eller på håndklær og tilfeldige rom med mugglukt, flekkete eller slitte møbler. Standardene føles inkonsekvente mellom fløyer og etasjer.
Relaterte gjesteomtaler
10
Khuram
16. sep. 2024
·
Overnattet 2 netter
Great Hotel and great location. Beautiful heritage and architecture. I would have given this review a 5 star but I only have one complaints - there was a bad smell to all the towels and hallways. Unusual but I am curious if someone else felt the same.
Great Hotel and great location. Beautiful heritage and architecture. I would have given this review a 5 star but I only have one complaints - there was a bad smell to all the towels and hallways. Unusual but I am curious if someone else felt the same.
4
Jari
9. juli 2023
·
Overnattet 1 natt
Staircase smell is something else, so bad. Bathroom door rotten, has sucked water over years, growing mold. Service below average, internet not working, queues to bfst.....
Staircase smell is something else, so bad. Bathroom door rotten, has sucked water over years, growing mold. Service below average, internet not working, queues to bfst.....
6
Torch W
8. aug. 2025
·
Overnattet 2 netter
We loved the convenience of the location. We traveled from Paris on Eurostar and it was wonderful to be able to roll our luggage directly into the hotel and freshen up without having to call a car for transport. The service was excellent. Everyone was helpful and friendly. Our only complaint would be the smell in the corridor leading to Barlow House. The strong stench from the bathroom in the hallway was intolerable and disgusting. It was reminiscent of the horrible odor in the bathroom trenches found in China. Since our room was located in Barlow House, we had to walk down that corridor to get to the elevator to get to our room. We dreaded that walk, and the fact that the odor also gets trapped in the elevator on the ride. It negated our otherwise positive experience and left us with a bad impression of our stay. Please correct this odor issue for the benefit of all.
We loved the convenience of the location. We traveled from Paris on Eurostar and it was wonderful to be able to roll our luggage directly into the hotel and freshen up without having to call a car for transport. The service was excellent. Everyone was helpful and friendly. Our only complaint would be the smell in the corridor leading to Barlow House. The strong stench from the bathroom in the hallway was intolerable and disgusting. It was reminiscent of the horrible odor in the bathroom trenches found in China. Since our room was located in Barlow House, we had to walk down that corridor to get to the elevator to get to our room. We dreaded that walk, and the fact that the odor also gets trapped in the elevator on the ride. It negated our otherwise positive experience and left us with a bad impression of our stay. Please correct this odor issue for the benefit of all.
6
Camila
14. apr. 2025
·
Overnattet 1 natt
The good thing about the room it is quite big but the bad thing is that it smell like moldy and I wouldn’t stay there again because of that. The hotel is beautiful and the staff are very nice. Breakfast was very good. I would come back only for food, unfortunately not to stay.
The good thing about the room it is quite big but the bad thing is that it smell like moldy and I wouldn’t stay there again because of that. The hotel is beautiful and the staff are very nice. Breakfast was very good. I would come back only for food, unfortunately not to stay.
10
Neil
30. okt. 2025
·
Overnattet 1 natt
From the moment we arrived we knew the experience would be special. Check-in was just lovely, with a group of engaging, warm individuals who never lost sight of their professionalism. That continued throughout our stay with every staff member we encountered, always providing unconditional commitment to service, without ever being forced or false. Our room and the entire hotel were immaculate. Excellent menu choices for both dinner and breakfast, combining tradition with outstanding equality. Impossible to fault, thank you.
From the moment we arrived we knew the experience would be special. Check-in was just lovely, with a group of engaging, warm individuals who never lost sight of their professionalism. That continued throughout our stay with every staff member we encountered, always providing unconditional commitment to service, without ever being forced or false. Our room and the entire hotel were immaculate. Excellent menu choices for both dinner and breakfast, combining tradition with outstanding equality. Impossible to fault, thank you.
6
Judy
29. juni 2025
·
Overnattet 1 natt
The St. Pancras Hotel looks very impressive on the outside and is of course a major London landmark. The inside, however, needs some upgrading. The hotel lobby looks very grand, but skimps on customer service: there is no porter outside to help with luggage. The concierge desks have large, prominent space in the front of the lobby but never seem to be staffed. The check-in stations are relegated to the side of the lobby, along with couches crammed into a narrow alley to make space for the bar and drinks area in the middle of the lobby, forcing guests to queue up in the narrow space afforded them while dodging waiters and other guests going by. The hotel room is clean and spacious, but looks like a throw back to a 1990s room with old carpet that smells strongly of cleaning products, furniture whose laminate is peeling off in large chunks, a bathroom door that's on a spring that won't stay open, no ventilation in the bathroom, and very old fashioned bathtub/shower combo that has one of those glass half doors that never do much to shield water splash but make getting in and out of the steep bathtub difficult. The window overlooking the Eurostar platform in the St Pancras station is sort of cool, but is quite dirty and the constant noise from the station makes going to sleep a bit difficult. All of this for over $500 a night does not really live up to Marriott's usual standards. Staff are very friendly, which is a bright spot of an otherwise forgettable stay.
The St. Pancras Hotel looks very impressive on the outside and is of course a major London landmark. The inside, however, needs some upgrading. The hotel lobby looks very grand, but skimps on customer service: there is no porter outside to help with luggage. The concierge desks have large, prominent space in the front of the lobby but never seem to be staffed. The check-in stations are relegated to the side of the lobby, along with couches crammed into a narrow alley to make space for the bar and drinks area in the middle of the lobby, forcing guests to queue up in the narrow space afforded them while dodging waiters and other guests going by. The hotel room is clean and spacious, but looks like a throw back to a 1990s room with old carpet that smells strongly of cleaning products, furniture whose laminate is peeling off in large chunks, a bathroom door that's on a spring that won't stay open, no ventilation in the bathroom, and very old fashioned bathtub/shower combo that has one of those glass half doors that never do much to shield water splash but make getting in and out of the steep bathtub difficult. The window overlooking the Eurostar platform in the St Pancras station is sort of cool, but is quite dirty and the constant noise from the station makes going to sleep a bit difficult. All of this for over $500 a night does not really live up to Marriott's usual standards. Staff are very friendly, which is a bright spot of an otherwise forgettable stay.
10
John
10. sep. 2025
·
Overnattet 1 natt
Room is clean and large room by London standards
Room is clean and large room by London standards
6
Gia
10. juni 2024
·
Overnattet 2 netter
I canceled my second booking. This hotel is of course making the most of its location and gorgeous facade. But there was tape over buttons in the lift, one door clearly not working properly as it would nearly not open, the room had a tear in the couch and carpet (with stains) and something was still stuck to the toilet seat. The tissue box had a total of 5 tissues in it. Room service comes with a £5(!) tray fee then an addition percentage service fee, wifi is £15(!) per day. The staff were amazing, going to the extent of bringing up a small fridge as I had perishable items, but I’m still waiting on the box of tissues…
I canceled my second booking. This hotel is of course making the most of its location and gorgeous facade. But there was tape over buttons in the lift, one door clearly not working properly as it would nearly not open, the room had a tear in the couch and carpet (with stains) and something was still stuck to the toilet seat. The tissue box had a total of 5 tissues in it. Room service comes with a £5(!) tray fee then an addition percentage service fee, wifi is £15(!) per day. The staff were amazing, going to the extent of bringing up a small fridge as I had perishable items, but I’m still waiting on the box of tissues…
6
Donna
27. apr. 2025
·
Overnattet 1 natt
There was an incredibly pungent smell in the hallway on the floor we were staying in that was pretty overwhelming and during the night the air vent pushed out another weird but sweeter smell something like you’d see in a Vegas hotel or Disney when they pump “smells” into the air. We booked the hotel as we had dinner reservations at the Booking Office and Gothic Bar. About 2hrs before we arrived the Gothic Bar cancelled our reservation due to a private event and the food and service at the Booking Office was just terrible. The reason I’m sharing this is because you are cobranded with both establishments and it just looks really bad. I should not have had to leave the hotel to get a decent meal and a drink at another bar. Not what I was expecting from an establishment that’s considered a higher end property. I would love to chat with someone about this if there’s an opportunity. I’m not even sure who to talk to about the Booking Office experience and the substandard food and service - which included one of our party having to go to the bar to get a glass of water and wine as they forgot to come back after bringing us a drink menu. All of it was pretty disappointing.
There was an incredibly pungent smell in the hallway on the floor we were staying in that was pretty overwhelming and during the night the air vent pushed out another weird but sweeter smell something like you’d see in a Vegas hotel or Disney when they pump “smells” into the air. We booked the hotel as we had dinner reservations at the Booking Office and Gothic Bar. About 2hrs before we arrived the Gothic Bar cancelled our reservation due to a private event and the food and service at the Booking Office was just terrible. The reason I’m sharing this is because you are cobranded with both establishments and it just looks really bad. I should not have had to leave the hotel to get a decent meal and a drink at another bar. Not what I was expecting from an establishment that’s considered a higher end property. I would love to chat with someone about this if there’s an opportunity. I’m not even sure who to talk to about the Booking Office experience and the substandard food and service - which included one of our party having to go to the bar to get a glass of water and wine as they forgot to come back after bringing us a drink menu. All of it was pretty disappointing.
4
Danekah
24. des. 2022
·
Overnattet 19 349 netter
The staff was not friendly or helpful at all, no info was given, no one answered the phones, room wasn’t very clean, house keeping did not come, was very disappointing especially with how pricy it was. Wouldn’t stay here or recommend in the future. Needs updating also
The staff was not friendly or helpful at all, no info was given, no one answered the phones, room wasn’t very clean, house keeping did not come, was very disappointing especially with how pricy it was. Wouldn’t stay here or recommend in the future. Needs updating also
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KI-generert oppsummering basert på nylige gjesteomtaler
Rom
Romopplevelser varierer sterkt: noen er romslige og komfortable med utsikt over stasjonen, mens andre føles mørke eller interne, utdaterte eller enkle, med veldig faste senger eller støy fra stasjonen. Wi-Fi og romfasiliteter kan være upålitelige.
Relaterte gjesteomtaler
6
Rachel
30. okt. 2025
·
Overnattet 4 netter
Definitely not a 5 star hotel. Beautiful, historic property, but my premium king was essentially an interior room facing the train station giving no natural light or privacy, and the mattress was the firmest I've ever encountered anywhere in my life.
Definitely not a 5 star hotel. Beautiful, historic property, but my premium king was essentially an interior room facing the train station giving no natural light or privacy, and the mattress was the firmest I've ever encountered anywhere in my life.
10
Paul
11. jan. 2023
·
Overnattet 1 natt
The welcome was amazing and the downstairs facilities were fabulous. The deluxe rooms were a bit underwhelming and did not live up to expectations. No extra pillows, biscuits for tea and decor and furnishings like a premier inn. After seeing downstairs I expected better especially for the cost
The welcome was amazing and the downstairs facilities were fabulous. The deluxe rooms were a bit underwhelming and did not live up to expectations. No extra pillows, biscuits for tea and decor and furnishings like a premier inn. After seeing downstairs I expected better especially for the cost
6
Christopher
26. juli 2025
·
Overnattet 1 natt
We changed our room for one that was acceptable- but at this price not reasonable. The first room was pitch dark, internal - no outside window, looked into stacked chairs and other furniture. We were told this room was a grade above what we had booked. We had paid for an upgrade already - so if this is 2 rooms above basic we’re astounded. We stayed here years ago and it was a luxury. I booked for my husband’s birthday this year - it really wasn’t worth the money. The spa facilities are nice - but we were told we couldn’t use them in the morning as lifeguard training was taking place. Not acceptable when you pay £320 for one single night - you can’t check in until 3 and need to be out by 11 - so in fact 20 hours. When we wanted to check out we waited too long - we asked until the 4th member of staff would help. The others told us to wait as they checked guests in (remember you can’t check in until 3 … this was just after 11…) I wouldn’t recommend - absolutely not 5* - had a more luxurious stay recently in the 3* Copthorne in Kensington for half the price.
We changed our room for one that was acceptable- but at this price not reasonable. The first room was pitch dark, internal - no outside window, looked into stacked chairs and other furniture. We were told this room was a grade above what we had booked. We had paid for an upgrade already - so if this is 2 rooms above basic we’re astounded. We stayed here years ago and it was a luxury. I booked for my husband’s birthday this year - it really wasn’t worth the money. The spa facilities are nice - but we were told we couldn’t use them in the morning as lifeguard training was taking place. Not acceptable when you pay £320 for one single night - you can’t check in until 3 and need to be out by 11 - so in fact 20 hours. When we wanted to check out we waited too long - we asked until the 4th member of staff would help. The others told us to wait as they checked guests in (remember you can’t check in until 3 … this was just after 11…) I wouldn’t recommend - absolutely not 5* - had a more luxurious stay recently in the 3* Copthorne in Kensington for half the price.
10
Sam
6. jan. 2025
·
Overnattet 1 natt
Magnificent building, lobby and bar / breakfast area with fantastic view across to the Eurostar platforms. Staff incredibly friendly and attentive. Rooms in the modern block are clean and comfortable but not as splendid as the old part of the building. Overall, throughly recommended.
Magnificent building, lobby and bar / breakfast area with fantastic view across to the Eurostar platforms. Staff incredibly friendly and attentive. Rooms in the modern block are clean and comfortable but not as splendid as the old part of the building. Overall, throughly recommended.
6
Behzad
21. sep. 2023
·
Overnattet 4 netter
Cleanliness was good. The charging outlets and TV did not work properly either. There were no outlets in the bathroom to use for the hair dryer. The window was very small which provided a limited natural light source. The images on the site are misleading, presenting much larger windows. Location of hotel is good, close walking distance to train and tube station.
Cleanliness was good. The charging outlets and TV did not work properly either. There were no outlets in the bathroom to use for the hair dryer. The window was very small which provided a limited natural light source. The images on the site are misleading, presenting much larger windows. Location of hotel is good, close walking distance to train and tube station.
6
Peter
22. juli 2025
·
Overnattet 1 natt
Glorious looking hotel inside and out VERY average, characterless small double room for nearly £400 - just extortionate.
Glorious looking hotel inside and out VERY average, characterless small double room for nearly £400 - just extortionate.
6
Judy
29. juni 2025
·
Overnattet 1 natt
The St. Pancras Hotel looks very impressive on the outside and is of course a major London landmark. The inside, however, needs some upgrading. The hotel lobby looks very grand, but skimps on customer service: there is no porter outside to help with luggage. The concierge desks have large, prominent space in the front of the lobby but never seem to be staffed. The check-in stations are relegated to the side of the lobby, along with couches crammed into a narrow alley to make space for the bar and drinks area in the middle of the lobby, forcing guests to queue up in the narrow space afforded them while dodging waiters and other guests going by. The hotel room is clean and spacious, but looks like a throw back to a 1990s room with old carpet that smells strongly of cleaning products, furniture whose laminate is peeling off in large chunks, a bathroom door that's on a spring that won't stay open, no ventilation in the bathroom, and very old fashioned bathtub/shower combo that has one of those glass half doors that never do much to shield water splash but make getting in and out of the steep bathtub difficult. The window overlooking the Eurostar platform in the St Pancras station is sort of cool, but is quite dirty and the constant noise from the station makes going to sleep a bit difficult. All of this for over $500 a night does not really live up to Marriott's usual standards. Staff are very friendly, which is a bright spot of an otherwise forgettable stay.
The St. Pancras Hotel looks very impressive on the outside and is of course a major London landmark. The inside, however, needs some upgrading. The hotel lobby looks very grand, but skimps on customer service: there is no porter outside to help with luggage. The concierge desks have large, prominent space in the front of the lobby but never seem to be staffed. The check-in stations are relegated to the side of the lobby, along with couches crammed into a narrow alley to make space for the bar and drinks area in the middle of the lobby, forcing guests to queue up in the narrow space afforded them while dodging waiters and other guests going by. The hotel room is clean and spacious, but looks like a throw back to a 1990s room with old carpet that smells strongly of cleaning products, furniture whose laminate is peeling off in large chunks, a bathroom door that's on a spring that won't stay open, no ventilation in the bathroom, and very old fashioned bathtub/shower combo that has one of those glass half doors that never do much to shield water splash but make getting in and out of the steep bathtub difficult. The window overlooking the Eurostar platform in the St Pancras station is sort of cool, but is quite dirty and the constant noise from the station makes going to sleep a bit difficult. All of this for over $500 a night does not really live up to Marriott's usual standards. Staff are very friendly, which is a bright spot of an otherwise forgettable stay.
6
Melinda
15. mai 2024
·
Overnattet 2 netter
The WiFi network connection was down for 3 days. Food was very bland and small portions with high $$$
The WiFi network connection was down for 3 days. Food was very bland and small portions with high $$$
6
Stacey
5. des. 2022
·
Overnattet 4 netter
Gorgeous building both exterior and interior. Loved being near the train station, many stores for snacks/coffee, light shopping. Underground stop couldn’t have been closer. The room was very basic, felt like a budget hotel. Bed was hard as a rock. Did have a Nespresso machine and robes/slippers for use. I did not feel the room was worth the price paid. We paid for “Deluxe Room, Non Smoking (Barlow Wing)”
Gorgeous building both exterior and interior. Loved being near the train station, many stores for snacks/coffee, light shopping. Underground stop couldn’t have been closer. The room was very basic, felt like a budget hotel. Bed was hard as a rock. Did have a Nespresso machine and robes/slippers for use. I did not feel the room was worth the price paid. We paid for “Deluxe Room, Non Smoking (Barlow Wing)”
6
Fabienne
22. mai 2024
·
Overnattet 1 natt
Amazing opportunity to look inside this fantastic building - take a look at the grand staircase. We stayed in one of the modern rooms which was nicely appointed and quite large. Tricky to get the lights to do what you want and the aircon controls were a bit strange. I had it turned off as it is quite loud and it came on of its own accord half way through the night... Also a very bright floor level light in the bathroom that you can't turn off at night and only dims when you leave the room. Breakfast was nothing special, buffet quite ordinary, cooked to order arrived quickly but mine wasn't nice at all - too much salt in the scrambled egg, not crispy bacon and soggy mushrooms. Still, super convenient for Eurostar and a joy to be in such stunning surroundings.
Amazing opportunity to look inside this fantastic building - take a look at the grand staircase. We stayed in one of the modern rooms which was nicely appointed and quite large. Tricky to get the lights to do what you want and the aircon controls were a bit strange. I had it turned off as it is quite loud and it came on of its own accord half way through the night... Also a very bright floor level light in the bathroom that you can't turn off at night and only dims when you leave the room. Breakfast was nothing special, buffet quite ordinary, cooked to order arrived quickly but mine wasn't nice at all - too much salt in the scrambled egg, not crispy bacon and soggy mushrooms. Still, super convenient for Eurostar and a joy to be in such stunning surroundings.
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Service
Personalet beskrives ofte som vennlig og hjelpsomt, men servicen er ujevn, med rapporter om treg eller kaotisk innsjekking, ubesvarte telefoner, feil på regningen, mistet bagasje og rigide retningslinjer for bagasjeoppbevaring. Opplevelsene varierer merkbart etter team og tidspunkt.
Relaterte gjesteomtaler
2
yi jen
3. juli 2025
·
Overnattet 2 netter
I stayed here in early May and am still dealing with unresolved issues in July. The hotel charged both me and the third-party platform for my stay, and it took multiple follow-ups before they realised their mistake. Every time I pointed out an error, their first response was to deny it rather than investigate. When I requested a receipt, it took three separate attempts before I received the correct one – only after calling and confirming every line item. They also charged me an additional accommodation fee, which they again initially denied before finally agreeing to refund. Throughout this entire process, the hotel made numerous operational errors and never provided any proactive updates, despite repeatedly promising to do so. They offered Bonvoy points as a goodwill gesture but, even weeks after confirming my refund, I have yet to receive them. For a five-star hotel, the lack of professionalism, communication, and accountability was extremely disappointing. I would not recommend staying here if you expect reliable service and efficient issue resolution.
I stayed here in early May and am still dealing with unresolved issues in July. The hotel charged both me and the third-party platform for my stay, and it took multiple follow-ups before they realised their mistake. Every time I pointed out an error, their first response was to deny it rather than investigate. When I requested a receipt, it took three separate attempts before I received the correct one – only after calling and confirming every line item. They also charged me an additional accommodation fee, which they again initially denied before finally agreeing to refund. Throughout this entire process, the hotel made numerous operational errors and never provided any proactive updates, despite repeatedly promising to do so. They offered Bonvoy points as a goodwill gesture but, even weeks after confirming my refund, I have yet to receive them. For a five-star hotel, the lack of professionalism, communication, and accountability was extremely disappointing. I would not recommend staying here if you expect reliable service and efficient issue resolution.
2
Oisin
3. des. 2024
·
Overnattet 1 natt
Reception can't answer the phone, tried to call multiple times with queries and got hung up on mid call while trying to resolve issues. Very poor customer service, rude and unhelpful
Reception can't answer the phone, tried to call multiple times with queries and got hung up on mid call while trying to resolve issues. Very poor customer service, rude and unhelpful
10
Mary
2. mars 2025
·
Overnattet 1 natt
This was an amazing stay. Everyone was so friendly and helpful. Gordon on concierge booked a table at a recommended restaurant before I even turned round! Comfortable room and bed. Great shower Breakfast excellent. Excellent location close to King’s Cross and St Pancras stations. Would stay again
This was an amazing stay. Everyone was so friendly and helpful. Gordon on concierge booked a table at a recommended restaurant before I even turned round! Comfortable room and bed. Great shower Breakfast excellent. Excellent location close to King’s Cross and St Pancras stations. Would stay again
4
Christopher
10. aug. 2024
·
Overnattet 2 netter
Check-in was a nightmare. Room wasn't ready. We were moved to a different room which wasn't suitable. Had to make numerous visits to the front desk. One 'gentleman' was incredibly unhelpful and awkward. They actually gave us a bottle of sparkling wine as an apology and then took it away when we left the room briefly. Pictures on Expedia's website do not match the actual suite I booked. Bathroom was tiny. I'd actually dispute it was a 'suite.' Basically a slightly larger room. Chambers Club was OK although the food offerings were pretty limited. Extremely expensive for the room provided. Could have stayed at The Dorchester for less money.
Check-in was a nightmare. Room wasn't ready. We were moved to a different room which wasn't suitable. Had to make numerous visits to the front desk. One 'gentleman' was incredibly unhelpful and awkward. They actually gave us a bottle of sparkling wine as an apology and then took it away when we left the room briefly. Pictures on Expedia's website do not match the actual suite I booked. Bathroom was tiny. I'd actually dispute it was a 'suite.' Basically a slightly larger room. Chambers Club was OK although the food offerings were pretty limited. Extremely expensive for the room provided. Could have stayed at The Dorchester for less money.
2
Lachmi
17. okt. 2023
·
Overnattet 2 netter
The service was terrible. I shelled out a lot of money to stay in this expensive hotel with my daughter, and it was such a waste. When I checked in, I was told my bags would be sent directly to my room (I wasn't even asked about this or given the option to take my bags myself, which we could easily have done), but they never came even after repeated enquiries. I finally went down after about an hour and got them myself. The spa was too crowded and we were told not to use the lockers as they were full. The water in the shower in the evening was lukewarm and not hot, so we couldn't even enjoy a hot shower at night before bed. When I checked out, nobody came to help me with my bags until I was out of the hotel and my Uber driver had arrived and he could help put my bag in the trunk. It was only then that someone from the hotel came up to me to offer help with my bag (obviously hoping for a tip), but by then, I was so disappointed that I told him not to bother. Overall, it was a lousy stay. I feel so cheated.
The service was terrible. I shelled out a lot of money to stay in this expensive hotel with my daughter, and it was such a waste. When I checked in, I was told my bags would be sent directly to my room (I wasn't even asked about this or given the option to take my bags myself, which we could easily have done), but they never came even after repeated enquiries. I finally went down after about an hour and got them myself. The spa was too crowded and we were told not to use the lockers as they were full. The water in the shower in the evening was lukewarm and not hot, so we couldn't even enjoy a hot shower at night before bed. When I checked out, nobody came to help me with my bags until I was out of the hotel and my Uber driver had arrived and he could help put my bag in the trunk. It was only then that someone from the hotel came up to me to offer help with my bag (obviously hoping for a tip), but by then, I was so disappointed that I told him not to bother. Overall, it was a lousy stay. I feel so cheated.
4
Rena A
9. juni 2025
·
Overnattet 1 natt
It’s a beautiful building with some stunning features but I honestly can’t say anything good about the service. There was a mixup on checkin that caused our room not to be ready until 4:30; the waiters and bartenders in the bar were rude and inattentive and most of the doormen didn’t seem to know what they were doing. Very disappointing stay. We did have one very kind person who checked us out; we appreciated that. We loved our room in the old part of the building with its view of the train station and high ceilings but one of the tv’s didn’t work and the finishes need a refresh.
It’s a beautiful building with some stunning features but I honestly can’t say anything good about the service. There was a mixup on checkin that caused our room not to be ready until 4:30; the waiters and bartenders in the bar were rude and inattentive and most of the doormen didn’t seem to know what they were doing. Very disappointing stay. We did have one very kind person who checked us out; we appreciated that. We loved our room in the old part of the building with its view of the train station and high ceilings but one of the tv’s didn’t work and the finishes need a refresh.
10
Neil
30. okt. 2025
·
Overnattet 1 natt
From the moment we arrived we knew the experience would be special. Check-in was just lovely, with a group of engaging, warm individuals who never lost sight of their professionalism. That continued throughout our stay with every staff member we encountered, always providing unconditional commitment to service, without ever being forced or false. Our room and the entire hotel were immaculate. Excellent menu choices for both dinner and breakfast, combining tradition with outstanding equality. Impossible to fault, thank you.
From the moment we arrived we knew the experience would be special. Check-in was just lovely, with a group of engaging, warm individuals who never lost sight of their professionalism. That continued throughout our stay with every staff member we encountered, always providing unconditional commitment to service, without ever being forced or false. Our room and the entire hotel were immaculate. Excellent menu choices for both dinner and breakfast, combining tradition with outstanding equality. Impossible to fault, thank you.
10
michael
16. juni 2025
·
Overnattet 1 natt
Having gained reward credit from Hotels.com I booked the room for a bargain price.The reception didn’t realise this and charged my card the full amount,until I reminded him and I was refunded. That was the only complication of an excellent stay.
Having gained reward credit from Hotels.com I booked the room for a bargain price.The reception didn’t realise this and charged my card the full amount,until I reminded him and I was refunded. That was the only complication of an excellent stay.
6
Tashon
7. juli 2024
·
For the price tag and its reputation, I expected this hotel to provide exceptional service. It was lack luster at best. It started immediately at check-in. The receptionist handed Me the key to the room without sharing where anything was. This hotel is massage and I had to ask where the elevators were and where I could find the amenities. I would say this should be basic customer service. I ordered room service (a sandwich, etc) and was told to call to let them know that I was finished with my tray. I ate half of my sandwich and decided to eat the remainder later that evening. I left the room for a little bit, but upon my return, my food was gone. I had not asked them to remove my food. Upon my return to the states, I see some additional pending charges on my account that were not in my bill when I checked out. I expect for this to be an issue that I will need to address soon. I am so disappointed by the service at this hotel. Although historic and beautiful, I am hard pressed to recommend it to anyone.
For the price tag and its reputation, I expected this hotel to provide exceptional service. It was lack luster at best. It started immediately at check-in. The receptionist handed Me the key to the room without sharing where anything was. This hotel is massage and I had to ask where the elevators were and where I could find the amenities. I would say this should be basic customer service. I ordered room service (a sandwich, etc) and was told to call to let them know that I was finished with my tray. I ate half of my sandwich and decided to eat the remainder later that evening. I left the room for a little bit, but upon my return, my food was gone. I had not asked them to remove my food. Upon my return to the states, I see some additional pending charges on my account that were not in my bill when I checked out. I expect for this to be an issue that I will need to address soon. I am so disappointed by the service at this hotel. Although historic and beautiful, I am hard pressed to recommend it to anyone.
8
Richard
23. juni 2025
·
Overnattet 1 natt
Arrived to check in - waited 10 mins or so. Room wasn’t ready, which is fine, but when I came back, had to wait another 10 mins and then reception weren’t sure if my bag was with them or taken up to my room. It wasn’t in my room so had to ring down (twice) to chase it as I was in a rush, so another 20 mins before I could even change. Also, the rooms have no iron, just a hand-held steamer which really didn’t cut the mustard so felt vaguely scruffy as I went out for the evening. Hotel is magnificent, in a convenient location, and I’m sure the issues I experienced were one-offs but when paying over £400 for a room, expect better.
Arrived to check in - waited 10 mins or so. Room wasn’t ready, which is fine, but when I came back, had to wait another 10 mins and then reception weren’t sure if my bag was with them or taken up to my room. It wasn’t in my room so had to ring down (twice) to chase it as I was in a rush, so another 20 mins before I could even change. Also, the rooms have no iron, just a hand-held steamer which really didn’t cut the mustard so felt vaguely scruffy as I went out for the evening. Hotel is magnificent, in a convenient location, and I’m sure the issues I experienced were one-offs but when paying over £400 for a room, expect better.
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Beliggenhet
Eksepsjonelt for togreiser, med umiddelbar tilgang til St Pancras International, King’s Cross og undergrunnen; ideelt for Eurostar-avganger. Praktisk for å komme seg rundt i London og videre.
Relaterte gjesteomtaler
10
Lee
27. mai 2024
·
Overnattet 1 natt
Beautiful hotel with excellent service. Couldn’t be more convenient for Eurostar. Food in the restaurant is also excellent.
Beautiful hotel with excellent service. Couldn’t be more convenient for Eurostar. Food in the restaurant is also excellent.
10
ANGEL ARTURO
23. juni 2023
·
Overnattet 3 netter
Excellent location with access to all means of transportation including the Eurostar train at St Pancras International and most subway lines at Kings Cross station. This hotel is a hub for someone who wants to move around and get know all of London. Staff is friendly, service excellent, price affordable and food delicious. Their restaurant named Booking Office 1869 is elegant and stylish. You can also enjoy food and relax at their indoor patio or an outdoor terrace. They have a spa too. This hotel is one of the best things in London.
Excellent location with access to all means of transportation including the Eurostar train at St Pancras International and most subway lines at Kings Cross station. This hotel is a hub for someone who wants to move around and get know all of London. Staff is friendly, service excellent, price affordable and food delicious. Their restaurant named Booking Office 1869 is elegant and stylish. You can also enjoy food and relax at their indoor patio or an outdoor terrace. They have a spa too. This hotel is one of the best things in London.
10
Betty
24. mars 2025
·
Overnattet 5 netter
The location was fantastic to get around London and outside of London. The hotel was beautiful.
The location was fantastic to get around London and outside of London. The hotel was beautiful.
10
Jennifer
6. sep. 2024
·
Overnattet 1 natt
We loved our stay. We chose a quiet room over a view room. Our room was very quiet and the bed was comfortable. The Booking Room bar and restaurant is one of the most beautiful places we have ever seen. The colors and lighting were so pretty! We picked this hotel for its close proximity to the St. Pancras train station for our trip London to Paris by rail. Fantastic choice! You walk right out of the hotel and into the station. Highly recommend!
We loved our stay. We chose a quiet room over a view room. Our room was very quiet and the bed was comfortable. The Booking Room bar and restaurant is one of the most beautiful places we have ever seen. The colors and lighting were so pretty! We picked this hotel for its close proximity to the St. Pancras train station for our trip London to Paris by rail. Fantastic choice! You walk right out of the hotel and into the station. Highly recommend!
10
David
20. mai 2023
·
Overnattet 4 netter
Excellent stay, centrally located for London, Rail and Eurostar connections.
Excellent stay, centrally located for London, Rail and Eurostar connections.
10
Heather
22. feb. 2025
·
Overnattet 1 natt
We used this hotel the night before we were on the Eurostar, it was a great hotel. The room was lovely.Lovely breakfast in a superb room. Access through the hotel to the Eurostar,
We used this hotel the night before we were on the Eurostar, it was a great hotel. The room was lovely.Lovely breakfast in a superb room. Access through the hotel to the Eurostar,
8
Gary
28. nov. 2025
·
Overnattet 1 natt
Great stay, staff were courteous and helpful. Spacious room and perfect location for trip on the Eurostar.
Great stay, staff were courteous and helpful. Spacious room and perfect location for trip on the Eurostar.
10
Jacqueline
6. aug. 2025
·
Overnattet 1 natt
Great location and walkable to many things.
Great location and walkable to many things.
10
Jonathan
23. juni 2025
·
Overnattet 7 netter
Hotel is gorgeous and INCREDIBLY convenient!!
Hotel is gorgeous and INCREDIBLY convenient!!
10
carol
5. juni 2025
·
Overnattet 1 natt
We had a very early train to catch and we only had to walk out the side door and we’re at the train station and felt very safe and a awesome hotel and staff.
We had a very early train to catch and we only had to walk out the side door and we’re at the train station and felt very safe and a awesome hotel and staff.
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Servering
The Booking Office og barene på stedet får ros, og mange nyter frokosten, men flere anmeldelser nevner trege eller feilaktige bestillinger, kalde retter eller stengninger i siste liten. Den generelle matkvaliteten og servicen føles inkonsekvent.
Relaterte gjesteomtaler
10
Graham
19. des. 2022
·
Overnattet 1 natt
Everything was as described, very clean and pristine. No evening dinner option, bar did have food available. Staff very helpful and cooperative. Very bell maintained and historic ambience maintained with a modern perspective.
Everything was as described, very clean and pristine. No evening dinner option, bar did have food available. Staff very helpful and cooperative. Very bell maintained and historic ambience maintained with a modern perspective.
10
Sukju
26. jan. 2025
·
Overnattet 1 natt
Clean, spacious room. Good breakfast.
Clean, spacious room. Good breakfast.
8
Melanie
20. sep. 2025
·
Overnattet 2 netter
It was a good relaxing trip. The highlight, as always is the staff, who are friendly, efficient and accomodating. The pool is always a standout glory as well. It is the cleanest pool in London with sexy dark lighting that makes it so relaxing. The hotel is an event in itself, lots of spectacle and free things to enjoy at different specific historic times. I loved the punch ceremony especially. Breakfast was particularly lovely and well organised. I definitely enjoyed my time here though wish I had booked a higher grade room for even more luxury...that said the fainting couch in my room made it perfect.
It was a good relaxing trip. The highlight, as always is the staff, who are friendly, efficient and accomodating. The pool is always a standout glory as well. It is the cleanest pool in London with sexy dark lighting that makes it so relaxing. The hotel is an event in itself, lots of spectacle and free things to enjoy at different specific historic times. I loved the punch ceremony especially. Breakfast was particularly lovely and well organised. I definitely enjoyed my time here though wish I had booked a higher grade room for even more luxury...that said the fainting couch in my room made it perfect.
8
Michael
2. nov. 2023
·
Overnattet 1 natt
Our chief reason for choosing the St Pancras Renaissance Hotel is its location - being within St Pancras station itself makes it spectacularly convenient if connecting to trains from there, most notably the Eurostar. The Hotel itself is well appointed, with a good range of breakfast available. On this occasion we also enjoyed Tea with very acceptable Scones with Jam & Cream in the cafe area opposite reception. Overall, we would certainly use the hotel again if connecting onto transport from St Pancras.
Our chief reason for choosing the St Pancras Renaissance Hotel is its location - being within St Pancras station itself makes it spectacularly convenient if connecting to trains from there, most notably the Eurostar. The Hotel itself is well appointed, with a good range of breakfast available. On this occasion we also enjoyed Tea with very acceptable Scones with Jam & Cream in the cafe area opposite reception. Overall, we would certainly use the hotel again if connecting onto transport from St Pancras.
8
Anthony
1. jan. 2023
·
Overnattet 19 357 netter
Great hotel and location. Buffet breakfast was extensive but I had scrambled eggs and bacon and both were cold.
Great hotel and location. Buffet breakfast was extensive but I had scrambled eggs and bacon and both were cold.
10
Neil
30. okt. 2025
·
Overnattet 1 natt
From the moment we arrived we knew the experience would be special. Check-in was just lovely, with a group of engaging, warm individuals who never lost sight of their professionalism. That continued throughout our stay with every staff member we encountered, always providing unconditional commitment to service, without ever being forced or false. Our room and the entire hotel were immaculate. Excellent menu choices for both dinner and breakfast, combining tradition with outstanding equality. Impossible to fault, thank you.
From the moment we arrived we knew the experience would be special. Check-in was just lovely, with a group of engaging, warm individuals who never lost sight of their professionalism. That continued throughout our stay with every staff member we encountered, always providing unconditional commitment to service, without ever being forced or false. Our room and the entire hotel were immaculate. Excellent menu choices for both dinner and breakfast, combining tradition with outstanding equality. Impossible to fault, thank you.
10
Henri
29. mars 2025
·
Overnattet 1 natt
Very lovely stay at St. Pancras Renaissance hotel. Staff were great, friendly and attentive. Spa was lovely and relaxing. Best massage i've ever had! Booking office restaurant was great too.
Very lovely stay at St. Pancras Renaissance hotel. Staff were great, friendly and attentive. Spa was lovely and relaxing. Best massage i've ever had! Booking office restaurant was great too.
8
Sam
1. juli 2024
·
Overnattet 1 natt
Fantastic, iconic hotel in a great location. Epic size and stature, amazing reception and bar architecture. Lovely staff and vibrant atmosphere. Restaurant food was delicious, although continental and cooked breakfast was disappointing given the quality of food at restaurant the previous night. Definitely stay at hotel again, maybe have breakfast elsewhere
Fantastic, iconic hotel in a great location. Epic size and stature, amazing reception and bar architecture. Lovely staff and vibrant atmosphere. Restaurant food was delicious, although continental and cooked breakfast was disappointing given the quality of food at restaurant the previous night. Definitely stay at hotel again, maybe have breakfast elsewhere
6
Donna
27. apr. 2025
·
Overnattet 1 natt
There was an incredibly pungent smell in the hallway on the floor we were staying in that was pretty overwhelming and during the night the air vent pushed out another weird but sweeter smell something like you’d see in a Vegas hotel or Disney when they pump “smells” into the air. We booked the hotel as we had dinner reservations at the Booking Office and Gothic Bar. About 2hrs before we arrived the Gothic Bar cancelled our reservation due to a private event and the food and service at the Booking Office was just terrible. The reason I’m sharing this is because you are cobranded with both establishments and it just looks really bad. I should not have had to leave the hotel to get a decent meal and a drink at another bar. Not what I was expecting from an establishment that’s considered a higher end property. I would love to chat with someone about this if there’s an opportunity. I’m not even sure who to talk to about the Booking Office experience and the substandard food and service - which included one of our party having to go to the bar to get a glass of water and wine as they forgot to come back after bringing us a drink menu. All of it was pretty disappointing.
There was an incredibly pungent smell in the hallway on the floor we were staying in that was pretty overwhelming and during the night the air vent pushed out another weird but sweeter smell something like you’d see in a Vegas hotel or Disney when they pump “smells” into the air. We booked the hotel as we had dinner reservations at the Booking Office and Gothic Bar. About 2hrs before we arrived the Gothic Bar cancelled our reservation due to a private event and the food and service at the Booking Office was just terrible. The reason I’m sharing this is because you are cobranded with both establishments and it just looks really bad. I should not have had to leave the hotel to get a decent meal and a drink at another bar. Not what I was expecting from an establishment that’s considered a higher end property. I would love to chat with someone about this if there’s an opportunity. I’m not even sure who to talk to about the Booking Office experience and the substandard food and service - which included one of our party having to go to the bar to get a glass of water and wine as they forgot to come back after bringing us a drink menu. All of it was pretty disappointing.
2
phillip
29. sep. 2024
·
Overnattet 1 natt
The tv kept freezing and our breakfast was a disaster. Waited over 1hour for food which was cold with burnt as well as a un cooked toast. We were celebrating a special occasion which was ruined. The staff were great and helpful but the hotel needs to provide a decent service. Not even worth a 3 star
The tv kept freezing and our breakfast was a disaster. Waited over 1hour for food which was cold with burnt as well as a un cooked toast. We were celebrating a special occasion which was ruined. The staff were great and helpful but the hotel needs to provide a decent service. Not even worth a 3 star
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6
Malcolm
for 3 uker siden
·
Overnattet 1 natt
Good experience, last minute booking so a late arrival!
Good experience, last minute booking so a late arrival!
6
Gary
for 3 uker siden
·
Overnattet 1 natt
Room was scruffy , I asked if the luggage could be taken to the room once ready having booked a suite. Never happened. We were only 1hr early !! Breakfast very slow and over done. Looking a very tired hotel only interested in your cash
Room was scruffy , I asked if the luggage could be taken to the room once ready having booked a suite. Never happened. We were only 1hr early !! Breakfast very slow and over done. Looking a very tired hotel only interested in your cash
10
Bethan
2. aug. 2026
·
Overnattet 1 natt
The staff at the hotel go out of their way to help you and are very hard-working. Overall it is a gorgeous hotel, I would just mention a couple of things that could be polished - we arrived at 1pm and checked-in, although the room wasn't ready yet, but instead of taking our bags to the room before we got back at 6pm we had to wait at reception for them when we got back. We explained that we'd take them up ourselves as we wanted to go out again soon afterwards, and were assured they would be sent up quickly which was great, but half an hour later there was still no sign, and we had to ring down. I also don't think there's enough room at the check-in desks as there were frequently lots of people queueing there and you couldn't get past to get between the front door and the rooms. Apart from that the bar, spa, gym etc. were all really high quality as you'd expect. Could do with more stairs as alternatives to the lifts. Only staff stairwells in most cases, if you didn't want to take the lift.
The staff at the hotel go out of their way to help you and are very hard-working. Overall it is a gorgeous hotel, I would just mention a couple of things that could be polished - we arrived at 1pm and checked-in, although the room wasn't ready yet, but instead of taking our bags to the room before we got back at 6pm we had to wait at reception for them when we got back. We explained that we'd take them up ourselves as we wanted to go out again soon afterwards, and were assured they would be sent up quickly which was great, but half an hour later there was still no sign, and we had to ring down. I also don't think there's enough room at the check-in desks as there were frequently lots of people queueing there and you couldn't get past to get between the front door and the rooms. Apart from that the bar, spa, gym etc. were all really high quality as you'd expect. Could do with more stairs as alternatives to the lifts. Only staff stairwells in most cases, if you didn't want to take the lift.
10
Emma
26. juli 2026
·
Overnattet 1 natt
Highly recommend staying! The staff were excellent, always very helpful, friendly and adding extra touches to make your stay special. Service withba smile. The meals and breakfast at booking office were delicious and plentiful, drinks were superb! Make sure you don't miss the 5.05 whiskey drink. The room, hotel and amenities were clean and to a high standard. Such a beautiful building in a perfect location for transport to enjoy your stay in London.
Highly recommend staying! The staff were excellent, always very helpful, friendly and adding extra touches to make your stay special. Service withba smile. The meals and breakfast at booking office were delicious and plentiful, drinks were superb! Make sure you don't miss the 5.05 whiskey drink. The room, hotel and amenities were clean and to a high standard. Such a beautiful building in a perfect location for transport to enjoy your stay in London.
10
Christopher
21. juli 2026
·
Overnattet 1 natt
Great hotel, great staff and ideal for St Pancrass train.
Great hotel, great staff and ideal for St Pancrass train.
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Umiddelbare KI-svar er basert på hotellinformasjonen
Priser for kommende datoer
september 2026
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oktober 2026
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Rimeligere
Dyrere
Gjennomsnittspris per natt på tvers av tilbud, inkludert avgifter og gebyrer.
Priser i USD for 2 gjester oppdateres daglig.
- 2026-09-04: 476.79465116882324USD
- 2026-09-05: 527.171169052124USD
- 2026-09-06: 460.6050043029785USD
- 2026-09-07: 549.5287679901123USD
- 2026-09-08: 596.1329275512695USD
- 2026-09-09: 923.1239598388672USD
- 2026-09-10: 527.0015591430664USD
- 2026-09-11: 525.5493296813964USD
- 2026-09-12: 536.539910003662USD
- 2026-09-13: 456.60844897460936USD
- 2026-09-14: 666.5551744689941USD
- 2026-09-15: 857.2648397827148USD
- 2026-09-16: 754.353132446289USD
- 2026-09-17: 519.5544612426758USD
- 2026-09-18: 490.9309370269775USD
- 2026-09-19: 576.1338456726074USD
- 2026-09-20: 427.36688539123537USD
- 2026-09-21: 530.1513409881592USD
- 2026-09-22: 599.334USD
- 2026-09-23: 586.9532564544678USD
- 2026-09-24: 519.5544612426758USD
- 2026-09-25: 480.1115262451172USD
- 2026-09-26: 501.7503478088379USD
- 2026-09-27: 428.5935USD
- 2026-09-28: 579.5030747375488USD
- 2026-09-29: 586.9532564544678USD
- 2026-09-30: 619.4114888000488USD
- 2026-10-01: 526.1595USD
- 2026-10-02: 454.4154300689697USD
- 2026-10-03: 480.1115262451172USD
- 2026-10-04: 416.547474609375USD
- 2026-10-05: 508.51248397827146USD
- 2026-10-06: 605.8872164611817USD
- 2026-10-07: 574.7813971710204USD
- 2026-10-08: 628.8785219726562USD
- 2026-10-09: 455.76784312438963USD
- 2026-10-10: 524.7416178741455USD
- 2026-10-11: 503.1027963104248USD
- 2026-10-12: 666.7464419860839USD
- 2026-10-13: 614.0017656860351USD
- 2026-10-14: 602.4833210449218USD
- 2026-10-15: 454.4154300689697USD
- 2026-10-16: 427.36688539123537USD
- 2026-10-17: 499.045521697998USD
- 2026-10-18: 405.72806382751463USD
- 2026-10-19: 509.56303747558593USD
- 2026-10-20: 753.8135USD
- 2026-10-21: 509.8649324798584USD
- 2026-10-22: 530.1513409881592USD
- 2026-10-23: 412.4901999969482USD
- 2026-10-24: 454.4154300689697USD
- 2026-10-25: 331.3445659637451USD
- 2026-10-26: 404.37561532592775USD
- 2026-10-27: 446.3008453979492USD
- 2026-10-28: 446.3008453979492USD
- 2026-10-29: 427.36688539123537USD
- 2026-10-30: 382.736793762207USD
- 2026-10-31: 426.919200302124USD
- 2026-11-01: 389.4989299316406USD
- 2026-11-02: 484.16880085754394USD
- 2026-11-03: 534.208615600586USD
- 2026-11-04: 606.7297009582519USD
Gjestene vil motta en e-post innen 7 dager før ankomst med innsjekkingsinstruksjoner. En resepsjonist vil ta imot gjestene ved ankomst. Informasjon fra overnattingsstedet kan bli oversatt ved hjelp av automatiserte oversettelsesverktøy.
Innsjekkingen må foretas av en person som er minst 18 år gammel.
- Det kan pålegges avgifter for ekstra personer, og denne avgiften kan variere avhengig av overnattingsstedets egne regler
- Legitimasjon med bilde utstedt av offentlig myndighet samt kredittkort, debetkort eller depositum i kontanter kan være påkrevd ved innsjekking, i tilfelle det skulle oppstå uforutsette utgifter
- Spesielle forespørsler avhenger av tilgjengelighet ved innsjekking og kan koste ekstra. Spesielle forespørsler kan ikke garanteres oppfylt
- Dette overnattingsstedet godtar kredittkort og debetkort; ingen kontantbetalinger
- Kontantløse transaksjoner er mulig
- Overnattingsstedet har følgende sikkerhetstiltak: karbonmonoksidalarm, brannslukningsapparat, røykvarsler, sikkerhetssystem, førstehjelpsskrin og utendørsbelysning
- Dette overnattingsstedet bekrefter at det følger renholds- og desinfeksjonspraksisene fra Commitment to Clean (Marriott)
- Svømmebassenget er tilgjengelig mellom kl. 09.00 og kl. 19.00.
- Massasjetjenester og spabehandlinger må forhåndsbestilles. Bestilling kan foretas ved å kontakte dette hotellet før ankomst ved hjelp av kontaktopplysningene i bestillingsbekreftelsen.
- Overnattingsstedet har rom som ligger vegg i vegg. Disse er imidlertid avhengige av tilgjengelighet. Du kan be om tilstøtende rom ved å kontakte overnattingsstedet på telefonnummeret som du finner i bestillingsbekreftelsen.
- Gjestene kan forhøre seg om å ta med kjæledyr ved å kontakte overnattingsstedet direkte ved hjelp av kontaktopplysningene i bestillingsbekreftelsen (gebyrer gjelder, og disse finner du i delen om gebyrer).
- Det er mulig å betale uten kontanter.
- Pris for frokost tilberedt etter bestilling: ca. GBP 25–35 per person
- Pris for selvbetjent parkering: 80 GBP per dag
- Kjæledyravgift: GBP 100 per kjæledyr (varierer med lengden på oppholdet) pluss GBP 50 i engangsavgift for vask
- Det kreves ikke betaling for servicedyr
- Et gebyr påløper ved sen utsjekking
- Avgift for ekstraseng: 80.0 GBP per dag
Listen ovenfor er ikke fullstendig. Det kan hende at gebyrer og depositum ikke inkluderer skatter og avgifter, og det tas forbehold om endringer.
Populære fasiliteter
Parkering
Restaurant
Svømmebasseng
Romservice
Betjent parkering
Renseri
Tjenester
Renseri
Rengjøring
Bankettfasiliteter
Bankboks
Sykkelutleie
Bagasjeoppbevaring
Ekspress innsjekking/Utsjekking
Selvbetjent vaskeri
24-Hour Front Desk
Concierge Services
Aktiviteter
Svømmebasseng
Sykling
Innendørs svømmebasseng
Utendørs oppvarmet svømmebasseng
Levende musikk
Pool (Indoor)
Utemøbler
Terrasse
Fitness Center (nearby)
Generelt
Romservice
Restaurant
Rom for ikke-røykere
Badstue
Damprom
Massasje
Spa- og velværesenter
Kroppsbehandlinger
Ansiktsbehandlinger
Frokost servert på rommet
Familierom
Wheelchair Accessible (Limited)
Parkering
Parkering
Betjent parkering
Parking (Limited)
Internett
Gratis wi-fi